Toyota of Santa Cruz
Customer Reviews of Toyota of Santa Cruz
Review type:
Honest, no BS dealer, highly recommend!
Honest, no BS dealer, highly recommend!
by Karen on 10/21/2024I’ve been to many sleepy dealerships (never a Toyota one), mainly Honda. I went in to Santa Cruz Toyota with my guard up, ready to fight, only to find out they’re transparent, fair, kind and don’t play any games. Chuck and Miguel helped me… in buying my new Toyota RAV4 and they both exceeded my expectations. The price you see on the window is the price. Period. They don’t try to slip anything past you like other car dealers. These folks are the real deal. They are respectful and have integrity. I’ll never buy another car anywhere but here ❤️Home of the $450 oil change! Beware Finance bait-and-switch here.
by Scott on 04/13/2023To be clear, I'm very happy with the used truck I bought, and even my (limited) experience with their Service department, but the Finance guy (Alex) downright lied to me when he sold me a "prepaid" service package, ensuring me that my… upcoming 60,000 mile maintenance would be covered. Well, I only discovered that what he sold me was "oil changes and fluids" when I drove an hour to get there for the 60,000 mile work. By the time they "refunded" me the package, they had pro-rated it and the one (!) oil change they had done for me so far wound up costing me $450! I'm not happy, and won't be back. I'll be taking my truck to a local service business closer to home from here out. And I will not be buying from them again. I should have known better. If you want to be left feeling like a fool too, then this is the place for you.The Best Car buying experience ever!
by tami and jennifer on 07/16/2021We have purchased alot of cars, and this by far was the best experience ever! We didn't even leave our home...we live 4 hrs. away...and they had it delivered and even filled the tank when they arrived here. I am so grateful and impressed… with Robin and her team! The Used Car manager had a ding fixed perfectly...this dealership has great integrity and goes beyond to please their customers! Thank you all....Detailed Service is not detail it’s an expensive car wash only done badly
by CorinaM on 06/30/2020I schedule my vehicle for an auto detail special they had. And to be sincere I think it was a very expensive car wash not done well my seats were not even vacuumed when they were supposed to be shampooed. The window still had fingerprints… on hands print it on. The detailing inside was poorly done. I initially came to Toyota service thinking it would be done professionally to my surprise it was not. Next time I would just look for somebody else to do the detail even if I have to pay more. I am putting my car out of my personal belongings to have everything detailed and those areas we’re not even touched cupholders are still yucky they didn’t even put attention to those small details pockets for the seatbelts still have crumbs seats still have hair. The other services I’ve received through Toyota have been great except this detailing service not recommended.Unacceptable
by Geoff on 04/28/2020First off I had to wait over a month with little to no communication with my salesman Chris unless I made a effort on multiple lines of communication. So after waiting over a month which I understand with everything going on right now… believe me I know I’m a firefighter with. I had to contact Chris to find out that the truck was delivered. Chris has already sent me a price quote at this time. Day of our meeting he sends me a txt saying the price jumped up because of everything going on right now. Which is just not right, I had to wait over a month for a truck and your gonna punish me for that. Then when I show up for my appointment Chris was no where to be found and was very rude. I was prepared to buy the truck that day. But not only the price jump but the way I was treated was not acceptable. I really wanted it to work. My parents have bought cars here before. I would like to buy the truck without being taking advantage of and being so Mistreated And called a liar. Don’t buy here.Cared about my needs
by Sara on 02/17/2020I really liked working with Robert. He listened to my needs and helped me find the car that works for me. He was genuine and honest. I didn't feel pressured and felt like I had a friend who wanted to help.Toyota purchase
by April on 09/29/2019updated 10/08/2019I really enjoyed working with Bob Weisser and am thrilled with my new car. Thanks for everything, Toyota!Survey
by Joyce on 09/28/2019updated 10/08/2019My Customer service representative was exceptional and the work performed was quick and efficient. It is a plus getting my car washed as well..Thanks for a job well done!!Joyce, we are glad to hear you enjoyed your recent visit to our service department. At Toyota of Santa Cruz we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
5 star service
by David on 09/28/2019updated 10/08/2019Easy to work with good personalities Bob and Alex are both easy to work with I would recommend them to anyone elseIt's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Toyota of Santa Cruz, we value our customers and we look forward to seeing you on your next visit. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Janet R.
by Phillip on 09/26/2019updated 10/03/2019Personal support & carePhillip, thank you for the feedback! We are happy to hear about your positive experience at Toyota of Santa Cruz, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Good experience.
by Gail on 09/27/2019updated 10/03/2019Sales staff was friendly, helpful, supportive, and low pressure.We appreciate the kind words, Gail. We look forward to seeing you again in the future! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
excellent
by Dennis on 09/27/2019updated 10/03/2019seemless, straightforward, professional approach to transactionDennis, congratulations on your new purchase! I hope you are continuing to enjoy your car! It's wonderful to know you feel confident in your decision to choose Toyota of Santa Cruz as your dealer as it is imperative we make the car-buying experience as seamless and efficient as possible. Take care! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Toyota Santa Cruz rocks!
by TJ on 09/25/2019updated 10/02/2019First, let me say that Robin Steinberg is an excellent salesperson! (I assume you already know this) Robin is extremely competent. In addition to taking care of all the usuals, she made sure that everything went very smoothly for me. She… was in contact with me not only during the sales process, but afterwards to make sure all went well. I will recommend her to all my friends most highly! Second, I appreciated the interactions I had with the other personnel at your dealer. I believe I spoke with Tom when I walked in at 9:00 am . And I appreciated working with Adam Kirkpatrick in Finance to complete the deal. My experience at Toyota Santa Cruz was positive.Thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it. We would like to congratulate you on your new car! We are very glad to hear that your experiences with it have been very positive. It was great doing business with you. We hope to see you again! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
good service!
by Matthew on 09/25/2019updated 10/01/2019Friendly, fast and professionalWe appreciate the kind words, Matthew. We look forward to seeing you again in the future! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Toyota Forever
by Sara on 09/30/2019Extremely nice staff. Easy process.We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Fine
by David on 09/23/2019updated 09/30/2019Quick, easy.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Great Service!
by Karen on 09/23/2019updated 09/30/2019Fast service done right and friendly, knowledgeable staff.We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
.?
by Rod on 09/22/2019updated 09/30/2019The salesman knowledge of the different cars No excessive sale pressure from the sale teamWe can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Toyota of Santa Cruz is the best
by Kinzie on 09/22/2019updated 09/30/2019I was treated professional and politely by everyone. I was expecting about an hour wait but my car was done in about 30 to 40 minutes. I really appreciated the quick service.Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Nice experience
by Philip on 09/27/2019Staff professional and polite.Philip, thank you for the feedback! We are happy to hear about your positive experience at Toyota of Santa Cruz, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Amazing
by Tracy on 09/27/2019Great customer service and my car was done fast.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Thank you for leaving us this review, April. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
by Toyota of Santa Cruz on 10/08/2019