Toyota of Santa Cruz
Dealership Service Review
I schedule my vehicle for an auto detail special they had. And to be sincere I think it was a very expensive car wash not done well my seats were not even vacuumed when they were supposed to be shampooed. The window still had fingerprints on hands print it on. The detailing inside was poorly done. I initially came to Toyota service thinking it would be done professionally to my surprise it was not. Next time I would just look for somebody else to do the detail even if I have to pay more. I am putting my car out of my personal belongings to have everything detailed and those areas we’re not even touched cupholders are still yucky they didn’t even put attention to those small details pockets for the seatbelts still have crumbs seats still have hair. The other services I’ve received through Toyota have been great except this detailing service not recommended.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No