Crain Buick GMC of Springdale
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Customer Reviews of Crain Buick GMC of Springdale
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2 service reviews
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Waiting time too long
by edward79 on 12/10/2024engine fault light came on. Called service dest, brought car in and waited for 3 hours. Found problem but didn't have part. Told to bring back in next day by 9;30. I CAME IN AT 9;10 and finally got car back around 3:00. Bill came to… $1200.
The following reviews are more than two years old. They are not included in the overall rating.
5 service reviews
Excellent Service
by WesleyF on 01/21/2022I have been going to Crain Buick and GMC of Springdale for six years and have never had a complaint. The employees are always polite and easygoing, scheduling is easy, and service is always prompt and priced at a good value.Car repair
by RW12345 on 03/10/2019While the staff is friendly I honestly don’t know if they know how to service vehicles. I have brought my suv into them now 3 times for the same issue, paid them over $2,000 and it is still not fixed! Every time I’m told “this is it, we’ve… got it figured out” and yet w/in a few days it’s obvious it hasn’t been fixed. Looking at having to take it back a fourth time but at this point not sure if I should because I don’t know if they know what they are doing. Do their technicians really know GM vehicles? I can’t figure out why a seemly simple fix can’t be taken care of the first time and why I’m having to continue to pay labor (they did discount labor a little on this last go around) when it’s on their end that they are not doing a through fix. Having to wait until Monday to call them yet again to say that it is still not fixed. Doesn’t seem like they guarantee their work, if so I shouldn’t have to keep paying labor (which often times is way more than the part) for them to fix something they should have done right the first if not the second time.Kathy Clemmons
by Martini on 12/02/2018updated 12/07/2018Easy to work with. Had a part ordered and it was delivered and put on my Buick the next day.Best Dealship in town!
by TerryGMC2015 on 04/14/2017Everything was taken care of just a I had asked in a timely manner. Always friendly and helpful and considerate of my time.Service department is incompetent.
by disappointed48 on 06/15/2011updated 08/21/2025They put the wrong oil in my car and that is my fault that he was not able to read the oil change sticker that clearly states Mobil 1. I guess that's also what caused him to want to charge me two hours for labor when it was only 1.2 hrs at… another dealer. Somehow Mr. service manager I do believe these were your errors and not mine. If you are looking for a dealer who is honest and detailed oriented. This is not the place. Customer service is lacking. I was the one who lost money because of their mistake. In my profession these errors could cost someone's life. U
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About our dealership
Thanks for the fantastic review! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to working with you again. Best Regards, Crain Buick GMC Of Springdale Team
by dealerreply on 04/28/2017