Customer Reviews of O'Rielly Chevrolet
Review type:
Write a review: Service
41 service reviews
Sort by:
Destiny
by Destiny on 01/20/2025updated 01/27/2025Everything was great except I wanted to have the car go through the car wash It’s always broken when I bring a vehicle in for service But when I have auto butler applied it’s workingWorst service in Tucson.
by Angel.223 on 10/03/2024Bunch of job corp kids messing up peoples car no real mechanics whatsoever, people up front have no idea what’s even going on made an appointment and still had to wait for your worker that just sits around.Service
by Supertroop on 09/24/2024Best place in Tucson for serviceWe appreciate your positive review about your recent experience with us! Thank you again for choosing O'Rielly Chevrolet, INC. and we hope to see you again.
Horrible services
by Esther L on 06/16/2024Repairs not completed after having to take car back 4 times. No one wants to help set up services over the phone when you are not able to do so online. Horrible customer serviceMR
by Steve SS on 06/05/2024Got my 2010 Camaro fender repaired after somebody had backed into it,,they did an excellent job,,Steve, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Shady way to do business
by Kat & Frank on 04/14/2023We went in due to the check engine light being on. While there, we requested an oil change and tire rotation. Our vehicle was under warranty and we had an extended warranty with a $100 deductible. We signed off on the oil change and the… $100 deductible when we dropped off the truck then we were called to authorize a half hour of labor to fix the roof counsel in the cab. When we picked up the vehicle, we were hit with an additional hour of diagnostic work that we were blindsided with which cost us an additional $179. When we stated that we never authorized this, the response given was “we have your signature”. We simply don’t do business with people or companies who operate this way and would never recommend anyone we care about to an establishment who does. We are so disappointed and will continue to share our story with anyone who asks or will listen.Oil change
by Snow123 on 09/29/2022If you make an appointment for an oil change, why does it take 2 hours? Won't be back. Price reasonable and they did the job, lots of other oil change places out there.Poor communication
by DineseD on 08/09/2022Waited 2 weeks for appoint. Told I needed to leave truck. This was Monday. Called Wed could not contact adviser. After 3 trys got adviser was told they would get to it soon. I had one more ahead of me. I came and picked up truck, because it… would be a few more days. Advisor was rude to me.Never going back to O'Reilly in Tucson
by Wayno347 on 03/09/2020Dropped my 2017 Suburban off at 7 a.m. for oil/filter change, air filter change and transmission fluid change. Had to wait at dealership. By 11 a.m. no one from service dept gave me a clue as to what was taking so long. I looked into the… service bay and didn't see my vehicle. Went to service advisor who had trouble looking up my work order on the dealer's computer…asked me twice “how do you spell your name.?” He asks me..." where do you think your truck is?" I told him I dropped it off at 7 a.m. and YOU are asking me where it is? I asked to speak to service manager. She listened, then told advisor to look for truck. Finally showed up at 11:05 a.m. with grease smudges on inside driver's door. I demanded it be removed and informed service manager, she said she would "talk" to the mechanic. I told her this suggests tech has no pride in service, and a customer's vehicle should not be treated in this manner. Bill totaled $283, no military discount offered, no credit for poor condition of my interior. I told manager to remove me from their computer system, as I will NEVER return to O"Reilly. I can't recommend O"Reilly to my Air Force friends at Davis-Monthan AFB either.Tu
by William on 06/13/2019My car kept saying it wasn t in park and would not shut without many attempts. I took it I seven days ago and they replaced shift parts which corrected my problem but now I do not have all my gears. They ordered more which have not come in… for seven days.Thank you Benny
by Cam5100 on 05/02/2019updated 05/10/2019Took it in for a pre inspection on my broken sun visor & part ordered. Turns out they had a replacement in stock & went ahead & replaced it in the same visit. HUGE DEAL for me, as my time is limited. Thank you Benny!!Just service
by paulshouse_4 on 05/14/2018updated 05/24/2018Went for an oil change, showed them some tire issues I was having, left with new tires under warranty.Friendly people ,great deals
by Paloma2585 on 07/01/2016updated 08/04/2016Great deal very satisfied with my purchase...friendly staff....Too Pricey - Eval charged even if work completed
by Silverado5340 on 11/26/2015$90 to assess problem, every place else rolls charges into work if performed on what was found! Not O Reilly! Diagnose problem and you pay that plus the eval fee! . $1300 for cylinder and rear brakes, went around corner and done for $300… (Paid $90 to eval cylinder leak). Nice clean place and adviser very nice, but appears to me like if not under warranty, you'll need to take out a 2nd mortgage to pay for work doneNeed to pay more attention to the details and test what you fix
by CharlesB123 on 11/23/2015Brought my 2007 Suburban in for service. I have used Orielly many times in the past and originally purchased the vehicle from them. Problems I was having: Cruise control did not work - upon pickup was represented as fixed but it was… not Rear glass defroster did not work - service rep said they would call my insurance as it was a covered claim but he did not - said that he forgot. Tire monitoring system - replaced a sensor. Then over-inflated tire (instead of 34 lbs was 40 lbs) Spoke to Service Manager (Chuck). He acknowledged issues and apologized. Asked me to bring it back in to be fixed. I will go elsewhere. One other note - this was the second time I have gone to Orielly for a major repair (rear shock replacement), been quoted a price ($1400), went to a competitor (BrakeMax), got a lower price $1100 (all due to labor - they need to get parts from dealer), and Orielly offered to match. I know dealers are more expensive but I wish they would recognize they do have competition and offer a fair price up front. I am instead having the repair done at BrakeMax.transmission
by docjim70 on 02/17/2015Had transmission work done on my Chevy cruise and within two days it gave me problems again . Now it has been in the shop for 4 days and no work as to what is being done on it.Above and Beyond Great Service
by saradi01430 on 01/26/2015Richard and the team that does the service on my truck are great. Richard (service tech) is great, helpful and understanding. He has gone above and beyond to accommodate my busy schedule knowing what a hassle it is to be without a vehicle… while it is in service. Great Service and Great Experience for sureO'Rielly Visit
by WendellAye on 12/19/2014updated 12/31/2014Was traveling over the Thanksgiving Holiday. My Silverado was due for service before returning home to California. O'Rielly Chevrolet in Tucson AZ performed the needed service and provided a light breakfast (coffee & sweet roll) at no… charge. Thank you for the outstanding service. Would definitely visit them again when in the area.oil changhe visit
by jammerpat on 12/19/2014it looked busy but ,,i had an appt so the time frame of waiting was pretty much like a normal visit.service
by Chopper_RN9438 on 11/20/2014updated 12/09/2014Every experience that I have had at O'Rielly has been awesome!! Even buying my car was great and that's supposed to be one of life's most horrible things to have to do. Rodney in sales and Roger in service are both assets to your company.… Thank you again!! :) Barb SerranoOutstanding Service
by VJHS on 11/18/2014updated 12/07/2014Due to a last minute Battery problem on our 2012 Equinox, I called service on Fri. to see if I could get in. Busy, but come on in. Well...as usual, TOP notch service on Sat. by Service Consultant Michael Shiplett. No hesitant He took care… of my right away and within 1 hour the battery was replaced and I was on my way. Michael was very professional & represented O'Rielly Chevrolet very well!! He is another reason why I come to your dealership!! I recognize that coming in on Sat. without an appointment causes some logistics issues; however, Michael handled it without any sign of disturbance...well done Michael!!! Ron Russell, owner of the 2012 Equinox.
Videos
About our dealership
O’Rielly Chevrolet has been selling and servicing new and used cars and trucks to Arizonans since 1924. We have grown to be one of the largest Chevrolet dealerships in the country but still strive to deliver an exceptional vehicle ownership experience one customer at a time, by focusing on doing things right and delivering first-rate customer service all the time. We reinvest in the business to provide extra amenities for our customers, such as the Corvette Café, a professional vehicle delivery experience, an in-store insurance agency, and much more. Our customers include many families who have been coming to O’Rielly Chevrolet for generations, and that circle of family and friends keeps growing every year. If you are looking for all of this and a great price on a new or used Chevrolet, please visit us at 6160 E. Broadway in Tucson, next to Park Place.
What sets us apart
O’Rielly Chevrolet has been selling and servicing new and used cars and trucks to Arizonans since 1924. We consider our employees one of our strongest assets. Their professionalism and concern for our customers keep our customers coming back.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Collision Repair/Body Shop
Languages Spoken (2)
- English
- Spanish
Destiny, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Rowan Tanner on 01/29/2025