O'Rielly Chevrolet

We went in due to the check engine light being on. While there, we requested an oil change and tire rotation. Our vehicle was under warranty and we had an extended warranty with a $100 deductible. We signed off on the oil change and the $100 deductible when we dropped off the truck then we were called to authorize a half hour of labor to fix the roof counsel in the cab. When we picked up the vehicle, we were hit with an additional hour of diagnostic work that we were blindsided with which cost us an additional $179. When we stated that we never authorized this, the response given was “we have your signature”. We simply don’t do business with people or companies who operate this way and would never recommend anyone we care about to an establishment who does. We are so disappointed and will continue to share our story with anyone who asks or will listen.