O'Rielly Chevrolet

Dropped my 2017 Suburban off at 7 a.m. for oil/filter change, air filter change and transmission fluid change. Had to wait at dealership. By 11 a.m. no one from service dept gave me a clue as to what was taking so long. I looked into the service bay and didn't see my vehicle. Went to service advisor who had trouble looking up my work order on the dealer's computer…asked me twice “how do you spell your name.?” He asks me..." where do you think your truck is?" I told him I dropped it off at 7 a.m. and YOU are asking me where it is? I asked to speak to service manager. She listened, then told advisor to look for truck. Finally showed up at 11:05 a.m. with grease smudges on inside driver's door. I demanded it be removed and informed service manager, she said she would "talk" to the mechanic. I told her this suggests tech has no pride in service, and a customer's vehicle should not be treated in this manner. Bill totaled $283, no military discount offered, no credit for poor condition of my interior. I told manager to remove me from their computer system, as I will NEVER return to O"Reilly. I can't recommend O"Reilly to my Air Force friends at Davis-Monthan AFB either.