Customer Reviews of AutoNation Honda Tucson Auto Mall
Review type:
Trade in
I returned the vehicle
by big daddy on 02/03/2024I purchased a 2016 Dodge Durango on a Saturday on Monday the parking light on the right side wasnt working. We took the vehicle back in they fixed it. On Wesnesday the motor check engine came on and I returned the vehicle under the 250… mile guarantee- at first they did not want to takr it back- saying I had surpassed the mile limit after checking the photo taking of the odometer I had not surpassed the mileage- either the salesman or finance manager falsified the mileage on this vehicle. I am still waiting on my refund of my down paymentHi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (520) 549-2238 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
AutoNation Honda Tucson
by Diane L. on 01/31/2024Very quick and painless car buying experience. Salesman, Angel A., was very easy to communicate with, very patient and helpful all through the process. They are very transparent with pricing and I feel I got a really fair price on the… 2021 Honda Cr-V.Hi Diane, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Very very bad service!!!!
by Gordan on 01/23/2024The worst service I've ever had, they had me there for over 8 hours to sell me a car, a car that broke not even a month after they sold it to me, now the engine needs to be replaced, DONT DO BUISNESS WITH THEM.Hi Gordan, we appreciate you taking the time to respond. The staff at AutoNation Honda Tucson Auto Mall take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (520) 549-2238 to discuss what we can do to help.
Excellent Workspace
by Mariah Perez on 01/10/2024I worked with associate Pedro Lazaro and he is amazing at his job. I told him exactly what car I'm looking for and he showed me what I liked, he did not try to coax me to a different vehicle and was honest about how Honda features are… better then the Accord features. He opened the door for us to look into the interior and once he saw I was hooked, he allowed me to test drive. He did ask if I wanted to test drive the accord but I said no because I like the Honda Civic and he respected my wishes. He got our estimate and my credit to finance done quick and moved us into the finance department to finish up the process. He also asked if I needed help in connecting my phone to the car which is super nice because most dealerships don't do that. In the finance department Samuel Kentowski was amazing, he answered all my questions, got the process done smooth and steady. He made side conversation with me and my aunt to make us feel comfortable and at home. He got me the best apr percentage out there by looking at different credit unions. Overall 10/10 in communication, service, and respect for both Pedro Lazaro and Samuel Kentowski.Hello Mariah, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great surprise
by Robin on 01/10/2024After an unfortunate accident with my old Honda that was considered totaled by the insurance company I needed a replacement After looking at many options including used we ended up at this dealership one more time. They are so willing to… hear our needs and desires and were able to help purchase a new car and warranty package that more than met all my expectations. Thank you and God Bless you.Hello Robin, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Easy and Relaxed Experience at AUTONATION
by HappyHonda on 01/06/2024I had a great experience at AutoNation. No weirdness or pressure. They were great and I would go back - plus I found the exact vehicle I was looking for and got a more than fair price.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Customer Service
by Cris23* on 01/08/2024We had a great time with our Sales associate Jose Santiago. He’s very accomodating and easy to work with. He answered all our questions about the car we’re interested to and made our car busing experience hassle-free. He’s the best! I would… definitely recommend him to my friends and family.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda Tucson Auto Mall! Don't hesitate to call us if you ever need anything. Be safe on the road!
Fast, Easy, and Friendly
by amber_phd on 01/02/2024Such a wonderful experience from start to finish. I couldn’t find the car I wanted in the Phoenix area (where I reside), but came across my dream in Tucson. I began the process online and finished at the dealership the next day. Friendly… staff, and treated me fairly and well. I’d do it again when I need another vehicle.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Honda CRV Service
by Tdavis59 on 12/16/2023Scheduled oil change was performed on time and to my satisfactionHi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great service experience
by OMG why on 12/15/2023Very helpful at getting my repairs completed under warranty and way faster than I expected. Thanks!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Extremely fair treatment without high-pressure sales.
by DR on 12/14/2023Pedro and Charlie, in the sales department were very honest and went out of their way to find the vehicle we were looking for and we were treated fairly on the price.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Routine maintenance; excellent service.
by Crv owner 4 on 12/11/2023I went for routine maintenance. Received a friendly welcome and quick check in. Service advisor was friendly and knowledgeable despite being new.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent experience with my Honda Service
by Tom Hankins on 12/08/2023It was very easy to schedule an appt for when I needed it. I dropped my Honda off for service and I was in and out within 10 minutes. I received a text to let me know it was done. I picked it up and was again in and out within 10… minutes. Both service writers I dealt with were friendly and professional. An excellent experience from start to finish.Hi Tom, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchase experience
by Bourque on 12/04/2023Got a fair deal and great staff. Straight forward and easy.Hi, we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
First service/oil change. Fabian-Service advisor
by Gerilee on 12/04/2023All personnel were very friendly and helpful. I requested a shuttle to the mall which they accommodated. Service was completed even more efficiently/quickly than initially anticipated.Hello, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Hello, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Experience
by Estrada on 12/01/2023My experience at AutoNation was great, Aaron was the guy to help us. He made it simple and the best part of it, was that he didn't pressure us or give us some sort of time frame to buy. He told us to go and look around if we needed to and… said he will be there if we came back. We never left I had done my shopping around prior, but Aaron was recommended by word of mouth. The Explorer is great and we haven't had to take it back for any reason, so I highly recommend them. Especially Aaron although I highly doubt you will get someone bad over there, the staff is awesome!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
John at automation service
by Patti on 11/30/2023John at automation is one of the nicest service men I know. He helped my 91yo mother-in-law and she felt very safe. He put her car on AZ time instead of daylight savings time. He explained everything and she could understand him. He did not… suggest unnecessary repairs or charge her too much. Thank you John.Hi Patti, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Service
by Doogood on 11/27/2023Everything went smooth.Hi, we are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.
2018 CRV
by Puckett on 11/22/2023Battery failed without warning. Got the CRV to Auto Nation shortly before closing. They took the car right in, checked the charging system, replace the battery, and I was on my way inside of 45 minutes. Everyone was very gracious and… helpful.Hi Puckett, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Excellent service as usual.
by BarryLawrenc on 11/20/2023This was a simple service for my 2022 Honda Pilot. I had the oil changed and tires rotated. It was ready when they said it would be ready and the price was what they originally told me it would be.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Always thorough at AutoNation Honda, Tucson Mall
by Suzanne H on 11/15/2023I love taking my car to a AutoNation tucson Mall because I know I’m going to get the best service for my Honda Pilot.Hi Suzanne, we are so happy to read such a great review about AutoNation Honda Tucson Auto Mall! We always strive to provide personable and excellent customer service. Thank you again for the review!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sydney Turner on 05/08/2025