Customer Reviews of AutoNation Subaru Scottsdale
Review type:
Great after the sale service!
Excellent Customer Service
by jimgoodheart on 05/20/2025Fred was the perfect example of a customer service professional. His updates were timely and he set up a loaner for me, although the work was completed a lot sooner than expected, so I didn't need it for long. The car needed several… maintenance items performed, but he did not try to pressure me into doing more than I wanted at the time, which I appreciated.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Subaru Scottsdale. Please let us know if there is anything else we can do for you; we are more than happy to help!
AutoNation Subaru Review
by Forester on 05/02/2025Mike Harris and Rhonda were fantastic. Was treated well, they found all the issues and fixed them, and gave me a good deal. Even fixed something I did not expect to be fixed.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Excellent customer service
by Jersland on 02/15/2025Stuart in Service was super friendly and took time to ensure that we were in the loop on what was happening and being mindful of our situation. Appreciate his mindfulness.Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
new car experience
by Emily L on 07/25/2024Great place to buy a car. The salesman I was working with seemed very honest and gave his personal opinion/recommendations which I appreciated. The finance guy was informative and didn't push too much on things I didn't want. The manager… gave me toys for my dogs at the end of purchase which was unexpected and cute. Overall, I would come back.Hi Emily, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We look forward to your next visit! Take care!
Great after the sale service!
by RMG on 05/01/2024Great people work here, truly helpful and friendly! Very willing to share and educate on all car features ensuring you get it setup for your comfort!!Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
A Happy Sales Experience
by Steve on 05/01/2024Searched for a Subaru 2024 Crosstrek in the Phoenix Metro area, and found Scottsdale Subaru had what my daughter and I was looking for! Went to the dealership and meet salesmen Tim Felty, and we looked at various options of buying or… leasing, and ended up leasing a white Crosstrek Limited model. Tim, Scott (sales Mgr), and the Finance Mgr., did a great job helping us!We are pleased to hear you had such a positive experience with us, Steve! If you ever need help, just give us a call. Happy motoring!
Great sales experience
by Dmccloud22 on 04/01/2024Friendly and knowledgeable sales staff. A pleasure to work with.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Smooth stress free purchase
by Wessono on 03/01/2024I highly recommend this dealership. My transaction with them was a stress free experience and the entire process was very smooth and highly professional. Very attentive staff and they really took care of me.Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Subaru Scottsdale and we hope to be of service again in the future.
Relaxed atmosphere
by Relaxed on 02/08/2024First time buying a used car here, last time was another dealer 20 years ago and it was a nightmare. The whole experience was really relaxed, starting with Charles then Ward and ending with Christopher. Great team! Felt great not… being stressed or pushed. Thank you and car I purchased is gorgeous and running great!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Looking for a new Subaru visit Luis and Hannah at Subaru Scottsdale
by GrahamM on 02/01/2024The sales team at AutoNation Subaru is terrific, we have been getting our daughter's car serviced at this dealership for a while but this was our first purchase experience and we were comparing and test driving two vehicles, they helped us… find what was going to be the best fit for us.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Service was great. We were taken care of quickly and efficiently!
by Coach and Mrs Coach on 02/01/2024Very welcoming and respectful of our time. Completed our service promptly and returned car in beautiful condition.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Fair price, first try!
by Suzanne R on 01/17/2024I was looking at a Subaru Forester Wilderness at a different dealership. I had done my research and had a "fair price" in mind. When the other dealer could not meet my price, I called AutoNation Subaru. When I told my sales rep, Luis,… that I was on the road and deciding whether to go to Scottsdale or a dealer in downtown Phoenix, he said he would call me right back. Within 15 minutes, I had a call from Ward, the sales manager, and the price was within $150 of my budgeted price. We purchased the car that day! I also had a bumper guard installed by the Service Department. Scheduling the appointment was simple, and Stefon took my car in ahead of time and returned it to me faster than I expected. Finally, I met with Tabitha for an after-sale refresher (and a $25 gas card). Tabitha pointed out some features that I wasn't aware of and answered all of my questions. Everyone at AutoNation (unlike the other dealer) seemed to want me to buy a car from them. Everyone was friendly and helpful. I would recommend this dealership without hesitation.Hi, we are pleased to hear you had such a positive experience with us, Suzanne! We appreciate your recommendation of AutoNation Subaru Scottsdale and we hope to be of service again in the future.
If you appreciate a dealership that prioritize your needs!!
by Natalie Pulver on 01/03/2024I recently had the pleasure of purchasing a car from AutoNation Subaru Scottsdale, and I can't express how wonderful the entire experience was. From the moment I stepped onto the lot to the final handshake, the team demonstrated an… unparalleled level of friendliness, professionalism, and fairness that set a new standard for car buying. The salesmen were more like trusted advisors than pushy sellers. They took the time to understand my preferences, patiently answered all my questions, and guided me through the selection process without any sense of urgency or coercion. Overall, my experience buying a Forester from Autonation Subaru was nothing short of exceptional. The combination of friendly and fair salesmen, transparent pricing and a customer-centric approach made this car-buying journey a truly enjoyable one. If you are in the market for a Subaru and appreciate a dealership that prioritize your needs, AutoNation Subaru Scottsdale is the place to go. A Huge Shoutout to the A-team at AutoNation Subaru: I can't express enough gratitude to Ken Cullen, Ward Bizzell, Colton Lockhart and Jeremy Edwards for making my experience exceptional! Thank you!!Hi Natalie, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Subaru Scottsdale! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service and great service advisor Joel
by TF on 12/30/2023Service advisor (Joel) was upfront and told us want to expect. He handled all communication with service contract provider. All repair were done and done ahead of schedule.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Good people to work with
by Millerjcmk on 11/29/2023Beginning with an online chat, we were able to get the information we needed to start the process. After starting with a competitor, we found our way to AutoNation. After a couple of miscommunications, we were able to make the deal that was… best for us. Starting with Pearson Story, we were treated respectfully. Colton in financing was helpful and not pushy. Would absolutely recommend working with this team.Hi, we're happy you found our team to be so supportive during your experience here at AutoNation Subaru Scottsdale. We appreciate your recommendation of AutoNation Subaru Scottsdale and we hope to be of service again in the future.
Bait and Switch - deceptive sales practice
by Lee Anders on 08/18/2023CUSTOMER COMPLAINT 8-18-2023 Re: AutoNation Subaru Scottsdale 15678 N Northsight Blvd, Scottsdale, AZ 85260 Re: Deceptive Business Practice – “Bait and Switch “i.e. Customer is… "baited" by merchant advertising a product at a (written agreed ‘trade’ price), but when customer visits the store for ‘closing’, they discover the advertised (vehicle trade price) has increased by thousands of dollars. In this particular case an increase of $4000.00., resulting in a sale/fail. CAUTION: I recommend extreme caution for anyone even remotely considering doing business with this automobile dealership! On June 10th, 2023, Mr.Mueller (sales person) sent to me a (firm) approved price agreement, approval by sales manager Brett Leib (SEE COPY ATTACHED). The stated Autonation price of the new vehicle would be $35164.39, and my trade in allowance would be $24154.74 – with an estimated closing balance due of $12613.15, after crediting my previously submitted $500.00 good faith requirement. I signed my approval signature to the document, and emailed it back to Mr. Mueller. At the closing appointment date – having waited in the office for over 1.5 hours, Mr. Mueller exited from one of the offices and approached me with the following. “First the ‘bad news’ – your trade value has been reduced by $4000.00, but the ‘good news’ is that we will only charge you an additional $2000.00.” I was astounded by the news. Mr. Mueller knew I’d never have made that 200+ mile trip to Scottsdale, if the [previously agreed to agreement was changed)! That then coupled with the fact that the Subaru had not even been washed and fueled in advance of the closing appointment, was outrageous. It immediately became evident this entire episode was nothing more than a planned bait and switch designed to have me drive 200+ miles from Sierra Vista, to Scottsdale, then have me sit around for near two hours wondering when we’d get to the closing procedure, followed by then changing the agreement in an attempt to extract thousands of dollars more from me. I asked Mr. Mueller for the return of my key module and said I was leaving. The gentleman, whom I’d never yet been introduced to, followed me out the door and said something about ‘market adjustment’. I told him we’d had a contract – he was quick to say that was not a contract! I just looked at him and figured “semantics at work”, with regard to the interpretation of the meaning of linguistics. I left the premises.Great car
by beavis on 08/03/2023After buying the crosstrex . The car has ben great!. I like Chris for keeping on top when car arrivved. I like Tabitha for showing how work the gadgets.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Subaru Scottsdale. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Worth the drive!
by Nobi on 08/02/2023We drove up from Tucson late last month to purchase a new Forrester. The deal we got was better than any of the other half dozen Arizona dealerships we checked out and we were happy that there were no unexpected surprises when we drove up… two hours to trade in our old car and purchase the Forrester.Hi, we appreciate your positive review of your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
An excellent dealership to buy a new or used SUBARU.
by Demetrios E on 03/11/2023Sales people and management are excellent. Don't be afraid to ask questions and get answers. I wish other dealers were showing the same quality and in sales. If you need a SUBARU or any other used car I highly recommend AutoNation Subaru… in Scottsdale AZ.Hi Demetrios, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Subaru Scottsdale and we hope to be of service again in the future.
Sharp Service Manager saved us a bunch of money!
by Lee Avril on 02/02/2023Had a problem with our 2015 Subaru Outback we couldn’t figure out. We were very pleased and surprised to find it was a recall-covered repair (minute crack in exhaust pipe) that would have cost us a lot of $$$ to fix somewhere else. The… Service Dept at Subaru Scottsdale was on top of it! My husband & I were so happy with the way they treated us. They were extremely kind to fit us in on one of our rare days off together, so that I wouldn’t need to Uber 25 miles back home by myself. We’ll be returning to get our Outback serviced there, from here on out! :-)Hi, thank you for taking the time to share your feedback with us. Please don't hesitate to reach out if there's anything additional we can do for you.
Good service but waiting room is too small
by Mike G. on 01/13/2023I have used them before and always happy with the work. However, they are now expanding the facility and moved the waiting area to a small cramped room. Every chair was taken and nobody looked happy. I found a comfortable chair in the… new car showroom to wait for my car. I think they should have told people that they could still wait in the new car showroom.Hi Mike, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 420-3440. We hope to hear from you.
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Ascent
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by Chole Yates on 05/04/2024