Prescott Valley Kia
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Customer Reviews of Prescott Valley Kia
Review type:
Great Experience
by Steve on 09/28/2023
I found the used Jeep Wrangler that I wanted at Prescott Valley Kia. The salesman Anthony Vega was easy to work with and I feel like I got a good deal. The manager Josh, took the time to demonstrate the four wheel features on a Rubicon.… Shortly after getting the Jeep home the check engine light came on and my heart sank. I contacted the Anthony and explained the problem. I was connected to the service department who scheduled me an appointment. The service department figured out the problem, ordered new parts and fixed my Jeep at no charge. The buying process was easy and I can honestly say that Prescott Valley Kia stands behind what the sale.
4 reviews
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Great Experience
by Steve on 09/28/2023I found the used Jeep Wrangler that I wanted at Prescott Valley Kia. The salesman Anthony Vega was easy to work with and I feel like I got a good deal. The manager Josh, took the time to demonstrate the four wheel features on a Rubicon.… Shortly after getting the Jeep home the check engine light came on and my heart sank. I contacted the Anthony and explained the problem. I was connected to the service department who scheduled me an appointment. The service department figured out the problem, ordered new parts and fixed my Jeep at no charge. The buying process was easy and I can honestly say that Prescott Valley Kia stands behind what the sale.New car
by cmanz on 08/05/2020I just bought a new Seltos from Prescott Valley Kia. Diane Summers was my sales consultant. She did a great job. Thank you, Diane!Sales experience at Prescott Valley Kia
by Bill M on 05/23/2020I went into Prescott Valley Kia on Thursday, May, 20, 2020. RJ Johnson was the salesperson that I sat down with. I told him I was interested in information, so I could discuss a possible purchase with my wife. Not only did he answer… all of my questions, he gave me brochures for the three models that we would be interested in. I am old school, I don't like doing all of my research online. I was pleased that RJ did not ask me for my name, phone number or email address, so he could "followup" with me. This is a common annoyance in the auto sale industry. I discussed the options with my wife that night. We decided to look at the Sportage. I called RJ the next morning, and said I would like to discuss a purchase with him. I told him that we saw a Sportage on their inventory that we were interested in. He said he would have it ready to test drive. We agreed to meet at 2 pm. When my wife and I arrived, the car was ready for us to look. He enlisted the help of Anthony Vega to get us setup for a test drive. We were given the keys, and were able to test drive without anyone going with us ! My wife loved the car, but didn't like the color. They reviewed with my wife other colors that she might like. They immediately brought out two other cars of different colors for her to look at. So we sat down with Anthony and RJ to write up a contract to buy the car. Again, with no pressure. RJ suggested two things that we might like to add to the contract. We told him we weren't interested in them. Again no pressure. They patiently sat down with us to discuss various financing others. Eventually, we reached a payment that would work for us. RJ and Anthony worked as a team to make sure we had the best and most comfortable buying experience possible. We will recommend to anyone Prescott Valley Kia is worth a look if you in the market for a car. Thank you RJ and Anthony. Review by Bill MWarranty work from Labor Day.
by James on 07/23/2019We had been working on getting some paint that has been peeling off the from lower grill from a 2016 Sorento. We started this on Labor Day weekend. We got the approval last week. After repeated trips and phone calls checking on the status.… After never receiving a return phone call as usual from the service dept. it was approved and we got the name and appointment time of the body shop. Turns out Kia didn’t prime the part from the manufacturer. Okay, nice quality control but not a big deal. Dropped the car off. The auto body shop was great not surprised. They ordered the part from Prescott Valley Kia. The body shop said it will arrive on Monday. And we can finish the car and have it Monday evening or First thing Tuesday Monday. That would be if Prescott Valley Kia bothered to order the Part. Yup that’s right. It never happened. However, the body shop being the professionals they are made Kia order the part and overnight it to them. Prescott Valley Kia service Dept is lack luster at best. And could really give two shots about it’s customers. And it shows. I would give negative stars if I could. Looks like I am going to PHX from now on for service.
About our dealership
Amenities
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- Complimentary Car Wash