Customer Reviews of Bill Luke Chrysler Dodge Jeep Ram
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The following reviews are more than two years old. They are not included in the overall rating.
158 reviews
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Outstanding customer service
by AZDave1 on 12/15/2017updated 12/26/2017Was definitely a pleasure doing business with these guys! More importantly was my outstanding experience and level of service I received from Lucio!Thank you
by LRMannon on 11/24/2017updated 12/26/2017Thank you Bill Luke Dealership. Not only did Pablo...my salesman...help me to find the vehicle that fit my needs, was afforable, learned everything about it...but most of all..I appreciate the respect Pablo gave my autistic child. Thank you… all for the wonderful day we spent buying our new vehicle. LRMannonNo wrecks I was told.
by 2014rd3500 on 12/18/2017I purchased a 2014 ram 3500 from this dealership. I did appreciate the straight forward and ease of transaction. Although I do no appreciate that I was sold a truck that I was told there were no accidents. Well upon being around and in and… out of the truck the day after that is clearly not the case. 1 entire bed side was removed/repaired/and replaced. To the extent the the top rail of the bed has a dip in it but was covered with a plastic bed cap. And in the paint work there are several runs in the paint 1 that is over 12" long. There is overspray on the rear marker lights and tail lights.Great car low pressure sales
by gillett85 on 12/15/2017Alex was a low pressure salesman. He was very knowledgeable of the cars he sells.They turned around a bad experince
by mrbedwell on 12/13/20175 Star because I feel that in the end they made an effort to help me get a vehicle at a price that fit my budget. Went in and was treated poorly by one of the sales associates. Upset me to the point that I got up and walked out. Shortly… after the sales manager KB called me to find out what happened and to tell me they would do whatever it takes to work with me. Later that evening I went back in, got a lower rate and the car at the price I was expecting. After the contact was signed and while I was waiting for my car. The finance officer Luis Martinez asked me to come back inside and wrote up a new contract with a 2.5 % lower rate. He didn't even try to haggle price or extras! Just dropped my rate because his manager told him to. Needless to say, I left the dealership much happier the second time than I did the first. Everyone else that worked with me was extremely helpful and friendly. I would definitely go back but only if I could work with those individuals mentioned here. I was thinking a 4 star would be enough but since they were willing to help out and get my cost lower, I gave them a 5! Thank you for making things right. It would have been great if this is how it was the first round.Best experience!
by Lallico on 12/13/2017Our salesman "Tank" was very knowledgeable on all the vehicles we had asked about. Helped find the perfect vehicle for my wife and I. Very satisfied with our purchase.Customer survey
by JeepWW129 on 12/10/2017Salesman Sam was very helpful and knowledgeable and went above and beyond for his customers. He had great customer service, honest and would recommend him to friends and family to purchase.Many thanks
by Leestic on 12/07/2017Astrit made my whole car-buying experience wonderful. I will definitely come to only this dealership for my car needs and will do well to refer friends, coworkers and family to this dealership. Thank you for your excellence Astrit. A… big thank you to the Bill Luke Team. Sincerely, Linda AddoEasy to work with.
by HAR9511 on 12/07/2017Great dealership. Easy to work with. Huge inventory. Jay was exceptionally helpful and not high pressure.LUKE CHRYSLER THIS DEALERSHIP LIES TO EACH AND EVERY CUSTOMER
by noneyabusiness on 12/06/2017Total nightmare dealing with Bill Luke Chrysler this dealership lies to each and every customer. Dont believe me? Check out the Bill Luke blog on its website it says buying a car from Bill Luke is simple and stress free it gos on to say… that all you have to do is apply its that simple! Well its not that simple My wife and I did just that applied online and thats when the nightmare began. We immediately spoke with a live person at the dealership in internet sales soon after we applied who told us we only require a down payment of about $1,000 $1500 based on your information with a (795 fico score) mind you we just applied online and all ready told this. We were okay with this down payment than the amount changes to a much higher down payment $2200.00 dollars sales says we will apply this amount to the loan and remove the car from the website so no one would try and buy it, fair enough even though we were told to put a lower down payment. Next day we are told we are approved and that we will have to fill out documents standard stuff no problem we did just that and submitted all of the required forms of identification less stool sample so where is the nightmare part? After we filled out all the paperwork gave the [non-permissible content removed] our much higher down payment provided them with all proof of identification including power of attorney/notorized form we are than told that they will not release the vehicle until the bank funds the loan! Than the dealership says to us we have been burned in the past and we just dont release the car due to our policy! We told them we were approved and you have everything we have been told to submit well it is now 11 days as of 12/6/2017 and we were told this morning the bank has not funded the loan as of yet we may looking at two whole weeks. We have spoken and griped/vented to so many people there in the last week that everyone in that dealership knows who we are really folks? Were now the talk of the town in Pheonix so unless you dont have a real strong marriage and the patience to wait past 11 days for a vehicle you are buying for your spouse same the cost of a divorce attorney and seek elsewhere they have been in business over 80 years doing business this way? Pathetic excuse for a dealership burned in the past who says that to a customer? When we were approved for up to $54,000 dollars handed them our $2200 down payment and only wanted a small commuter for less than $11,000 dollars.25th Anniversary gift
by Ginnymill on 12/06/2017Jay Nunez was very thorough and knowledgeable of the vehicles we looked at, we looked at several before deciding on one that we test drove and liked , he and his colleagues were very attentive to what we were looking for in our purchase… .we are pleased and happy with Jay Nunez and your company thank youMy review
by anjanette on 12/04/2017Overall very good experience. Especially contrasted against other dealers, a very obvious improvement.Fast friendly service
by Kathia606 on 12/03/2017Every team member helped my first time buying experience not be the nightmare i thought it would be. Thank you for the fast friendly service in making buying a vehicle something actually enjoyable to do!Mostly pleased.
by Red4life on 12/04/2017I have bought 3 vehicles from Bill Luke, they have always been good to me. The only thing I would recommend is the timing. I absolutely hate waiting forever waiting on financing.Great experience
by Brownranger on 12/01/2017Great information great experience no hassle no pressure at ease car buying experience I must say Bruno explained every detail ,every question answered with no hesitation !Shane is excellent!
by ShaCantoday on 11/28/2017Shane meet me before I walked in. He was polite, efficient. He was not pushy at all. He listened to what I wanted and delivered! Luis in finance also was great! Professional and didn't push the extras. I appreciated them both! I drove… home in my 2015 Kia Sorento that night! I am very happy with Bill Luke and for their professionalism. Thank you Shane and Luis!New Jeep Purchase
by EdHughes on 11/28/2017I would highly recommend this dealership to anyone for a new vehicle purchase. This Bill Luke Dealership quoted me an "out the door" price and they delivered without adding hidden Dealership fees. It was a most pleasant car buying… experience.Best Customer Service
by Maria331 on 11/25/2017Best customer service from Marshall Brady so professional friendly and helpful2018 Charger Baby
by Krew831 on 11/24/2017I had Randy as my car enthusiast! He helped me find what I was looking for and fought for a higher trade in value and got the job done!!Purchased a Grand Cherokee
by chandler_hts66 on 11/21/2017Dealership responded quickly to my email inquiry, and on my visit fully recognized the internet pricing that brought me in. The dealership is pretty resolute in no price reductions from the internet pricing, indicating that this is their… preferred business model -- put lowest cost they can to make a small profit, and sell many vehicles. Personal interaction was very cordial and friendly. No aggressive or high-pressure interaction at all, just calm and reasoned explanation when we had a pricing difference to be resolved. Dealer support, especially explaining the vehicle operation after purchase was really well done. Fiance was also excellent, with clear explanations of everything, especially the very valuable add on bumper-to-bumper additional warranties.2017 ram 1500
by Steven2017 on 11/18/2017The guys were very friendly and helpful I would definitely recommend them to family and friends I look forward to doing business with them in the future thanks for all your help Jamie , terry. And Tony
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About our dealership
Our experienced staff has helped many people get into the car that they want and we want to help you too. Browse our new Dodge, Jeep and Chrysler inventory or our used car inventory to find the car of your dreams. If you need a car loan check out our finance page to start the process. If you need parts or service don't forget about our talented Dodge, Jeep and Chrysler repair technicians and Dodge, Jeep and Chrysler parts professionals.
Bill Luke Chrysler Jeep Dodge & Ram strives to provide the best sales, service, and experience possible to make your car buying process stress free. Don't take our word for it, come down to 2425 West Camelback Road, Phoenix, Arizona and see the Bill Luke Chrysler Jeep Dodge difference for yourself! We serve the Tempe, Scottsdale and Peoria area so come see us today.
What sets us apart
Bill Luke has been family owned and operated since 1927, and we have done so by providing excellent customer service. #1 Certified Dealer in the USA (FCA) - 2013 - 2019 and #1 Retail Truck Dealer in AZ!
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Collision Repair/Body Shop
- Express Service
Languages Spoken (2)
- English
- Spanish