Bill Luke Chrysler Dodge Jeep Ram

Total nightmare dealing with Bill Luke Chrysler this dealership lies to each and every customer. Don’t believe me? Check out the Bill Luke blog on its website it says buying a car from Bill Luke is simple and stress free it go’s on to say that all you have to do is apply its that simple! Well it’s not that simple… My wife and I did just that applied online and that’s when the nightmare began. We immediately spoke with a live person at the dealership in internet sales soon after we applied who told us we only require a down payment of about $1,000 – $1500 based on your information with a (795 fico score) mind you we just applied online and all ready told this. We were okay with this down payment than the amount changes to a much higher down payment $2200.00 dollars sales says we will apply this amount to the loan and remove the car from the website so no one would try and buy it, fair enough even though we were told to put a lower down payment. Next day we are told we are approved and that we will have to fill out documents standard stuff no problem we did just that and submitted all of the required forms of identification less stool sample so where is the nightmare part? After we filled out all the paperwork gave the [non-permissible content removed] our much higher down payment provided them with all proof of identification including power of attorney/notorized form we are than told that they will not release the vehicle until the bank funds the loan! Than the dealership says to us we have been burned in the past and we just don’t release the car due to our policy! We told them we were approved and you have everything we have been told to submit well it is now 11 days as of 12/6/2017 and we were told this morning the bank has not funded the loan as of yet we may looking at two whole weeks. We have spoken and griped/vented to so many people there in the last week that everyone in that dealership knows who we are… really folks? Were now the talk of the town in Pheonix so unless you don’t have a real strong marriage and the patience to wait past 11 days for a vehicle you are buying for your spouse same the cost of a divorce attorney and seek elsewhere they have been in business over 80 years doing business this way? Pathetic excuse for a dealership burned in the past who says that to a customer? When we were approved for up to $54,000 dollars handed them our $2200 down payment and only wanted a small commuter for less than $11,000 dollars.