Customer Reviews of Bill Luke Chrysler Dodge Jeep Ram
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166 reviews
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4 Days of Lies, 23 Credit Inquiries, and a reality about Discrimination
by Joshua on 06/03/2025I need to be completely transparent about my experience over the past several days. I’ve been given the runaround by your management team for four days now. Initially, I was told I was approved with $5k down, signed the documents, and… was ready to move forward. But when I arrived at the dealership, everything suddenly changed without explanation. More importantly, what I find deeply troubling is how my husband and I were treated once we arrived in person. Before our visit, all communication was respectful and straightforward. But when we walked in together, the energy shifted entirely. We were ignored, dismissed, and ultimately lied to. It genuinely felt as if our presence made people uncomfortable. After repeatedly asking to speak to a manager, we were finally told the only offer available was $12k down with a 27% interest rate, which is entirely unreasonable, especially considering I’ve been with Honda Financial and Audi/VW Financial for years and have never had a rate above 5%. The truth is, I believe we were discriminated against. There is no other explanation for the abrupt change in tone, the complete lack of effort to assist us, and the fact that I now have over 23 credit inquiries on my report without a single viable solution being offered. It’s clear your team didn’t want to help us, two gay men, buy a car. This experience has been offensive, damaging to my credit, and frankly, discriminatory. I expected professionalism and honesty, and instead received judgment and poor treatment. I hope this feedback is taken seriously. No one should be treated the way we were.ZERO CONFIDENCE
by Troubblem on 05/18/2025Asked the salesman just a couple of questions, and he lied with easily discovered information, like the wording ON THEIR WEBSITE stating they cannot list their lowest prices, please call. I asked about the Select Inventory Discount and I… was told by salesman that their inventory is all listed online with the lowest possible discount, there are no further discounts. Listed on Edmunds website, that same $47.7k vehicle was on sale on 5/2 for $44.5k. If the salesman is lying about easily aquired info, am I really going to believe him about the quality and fairness of anything coming out of his mouth. I will look elsewhereBest Big Dealer in Phoenix
by Happy Buyer on 01/05/2025Bought two vehicles from them now and have received great service both in sales and service. Treated me better than other dealers on my trade and got a great price on both vehicles (one during Covid when options were tight).In and Out and Treated Fair
by Satisfied on 01/05/2025Always have someone to meet me and take my vehicle for service within 5 minutes of scheduled appointment. Vehicle comes back clean and serviced. Prices are competitive with non-dealer shops on oil changes.My new Cadillac
by Tedi on 11/15/2024I had my eye on a used 2020 Cadillac XT6. I finally inquired via out of state and Amber had the sale all done and final within 24 hours. Very smooth process and highly recommend the online sales approach Thank you!Used 2017 Ford Raptor - had truck five weeks before.....
by Rick on 02/26/2024Had my $50K raptor all but five (5) weeks before it ended up at a Ford dealership for some extensive warranty repairs / replacement as follows: Replace IWE's Vacuum lines Transfer Case Front and Rear Axles Contacted the sales department… to inform them and have yet to hear back....BAIT AND SWITCH
by G on 12/06/2023Put a deposit down, then they sand bag and delay about OTD pricing, while selling the car to another person. THEN OFFERS SOME STUPID DODGE AS A COMPESATION .Money grab, wants financing low credit score victims to pay their insane rates, and… hope for a repo. [non-permissible content removed]needs improvement
by byron on 10/30/2023I have a real id from Montana and their fancy id reader came back and said it was invalid. they said they knew it wasn't, but because of that issue they couldn't take a check. that really is a crock of you know what. if they are going to… sell me a car regardless even though id reader says invalid they should accept a check. had to wire money, definitely a convenience for them and a pain for me. Also was told the truck would be filled up. nope, just over a half tank when I picked it up.Purchased
by Adrian on 01/05/2022Sales service worked with me on interest rates and the bank. Service was friendly and got me out of there fast.3 weeks soonest appointment
by Sylvester De Herrera on 10/26/2021I was given a we owe for AC Charge and fan noise the service department never returned my voicemail and when I called I was told soonest appointment was 3 weeks out and I had to leave the vehicle for several days 🤬 The passenger seat is… automatic and not working they don’t seem in any kinda hurry to fix anything. I won’t buy from here again the seat should have been fixed prior to purchase. Don’t expect much from them after purchase everyone has been unhelpful.YEAR OLD LEMON VEHICLE
by BillLuke SCAM on 09/13/2021They seem nice. But they won’t help you ever. The car went into the shop 4 days after buying it. And three years later still is in the shop once a month. Nothing works. Nothing gets actually fixed. It’s fixed for a couple weeks then goes… right back to service.Second vehicle purchased!!
by Zero on 08/17/2021Thanks to Ricardo our salesmen and Ezequiel for teaching us about the vehicle. This is our second purchase from Bill Luke. Will continue to recommend to friends and family. Thank you Bill Luke!!!Beware of tint and tire pressure!
by Derek H on 05/13/2021Love the car we bought but 2 things that were disappointing with Bill Luke which would make me question buying another car from them or referring them to someone 1) Window tint - was charged $359 to put basic carbon film window tint on… JUST the front driver and front passenger windows. Appears the dealership policy is they only put window tint on windows that don't have factory tint - this makes zero sense considering we live in Arizona. This was never disclosed to me, brought up in any of the paperwork or suggested that more tint could be added; the sales order just had a line item for window tint/lifetime warranty for $359 which would assume the entire car had tint added by the dealership 2) Tire pressure was overinflated at 46 psi. Brought car to Discount Tire to get tires down to recommendation. The car drove very bumpy with higher pressure and suprised this wasn't caught during the delivery checklist processCrooked bait and switch
by EP on 04/21/2021Called about a listing in Autotrader and talked to Chris Ortiz. Chris notified me that the cash price I will have to pay was more than $2000 more than the listing showed because the listing included a $1000 leasing incentive, $395 in… tinting costs (WTF?) and $600+ in documentation fees (WTF?). Chris (or his boss) didn't seem to care that they are lying with their listing. Makes you wonder what else they are willing to lie about for a buckQuick and smooth purchase experience
by Park from Tucson on 02/27/2021Sent an inquiry via webpage, got the response in just a few minutes, scheduled a test-drive, and within a couple of hours, I drove out the lot in my new car. My salesperson, Mr. Joey Aguirre, was attentive, helpful, and very responsive. I… didn't waste my time doing back-and-forth haggling hassle as my salesperson and the finance manager, Mr. Blake Toolan, were all very kind and helpful while straight to the point without any pressure. For all my car-buying experience of over 20 cars, this was one of the quickest and painless ones.Poor dealership, slight of hand with the numbers and will give you nothingt
by Terrible Experience on 01/30/2021BewareWe are sorry to hear that you didn't have a good experience. We would like to get more information from you so we can look into what happened. Please reach out to Jessica Mckenzie, our Customer Experience Manager at 602-544-3696 or j.mckenzie@billluke.com
Challenger
by Tyler whitley on 01/02/2021100% would recommend Bill Luke, everyone that worked with me to help me get my Challenger was super professional & I would definitely do the process over again Albert , Terrance & Thayer helped a lotThank you so much Tyler! We appreciate the awesome feedback! Enjoy your new vehicle!
Very painless
by A Morgan on 10/18/2020It was extremely easy to work with this group. I forwarded all my information to them and they had all the paperwork ready when I got there! The staff was professional and very nice. I definitely recommend them!!!!Used Kia purchase
by Chad Fisher on 09/05/2020Used in house financing. Started the process online. Kevin and Alberto were great! 5th time I have used Bill Luke for a purchase since 2015. Will continue to use them for my future auto needs.Highly Recommend Visiting Larry Allen!
by Madison on 05/28/2020My husband and I recently purchased a vehicle from Larry Allen at Bill Luke. Larry was an absolute professional, exhibited great customer service, was knowledgeable about the vehicle we were interested in and did everything he could to… ensure we were getting the best deal available. Larry was not a typical high-pressure salesman, instead Larry was polite and patient. I would highly recommend visiting Larry while at Bill Luke!
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About our dealership
Our experienced staff has helped many people get into the car that they want and we want to help you too. Browse our new Dodge, Jeep and Chrysler inventory or our used car inventory to find the car of your dreams. If you need a car loan check out our finance page to start the process. If you need parts or service don't forget about our talented Dodge, Jeep and Chrysler repair technicians and Dodge, Jeep and Chrysler parts professionals.
Bill Luke Chrysler Jeep Dodge & Ram strives to provide the best sales, service, and experience possible to make your car buying process stress free. Don't take our word for it, come down to 2425 West Camelback Road, Phoenix, Arizona and see the Bill Luke Chrysler Jeep Dodge difference for yourself! We serve the Tempe, Scottsdale and Peoria area so come see us today.
What sets us apart
Bill Luke has been family owned and operated since 1927, and we have done so by providing excellent customer service. #1 Certified Dealer in the USA (FCA) - 2013 - 2019 and #1 Retail Truck Dealer in AZ!
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Collision Repair/Body Shop
- Express Service
Languages Spoken (2)
- English
- Spanish
Hi Rick, we are sorry to hear about your vehicle issues. We would like to look into this issue further! Please reach out to Jessica, our Customer Experience Manager at 602-544-3696 or j.mckenzie@billluke.com.
by Jessica Mckenzie on 02/28/2024