AutoNation Chrysler Dodge Jeep Ram North Phoenix
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Dealership Service Review
service Rating
Service Boondoggle
Written byon 07/04/2019
updated 07/11/2019
In for recall & dent repair. Service didn't even look at dent, said "collision handles." So, after dropping off truck for recall, went to collision. They stated they do BIG jobs & that the place I just came from has dent repair. Went online to schedule dent repair. Dropped off truck Sat morn & new appt for Monday, so left truck there. I called Monday to explain what happened. No calls from service Monday. I called Tue & asked about truck, we will contact you was response - no calls. I left message for service manager to call me, then I finally got a return call with status. I will probably never bring my truck back here.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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AutoNation Chrysler Dodge Jeep on 07/15/2019
Dealer Response
Thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (866) 483-0727 to discuss what we can do to help. We hope to hear from you soon.
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