Larry H. Miller Nissan Mesa
Customer Reviews of Larry H. Miller Nissan Mesa
Review type:
Another Altima
by HeidiM on 01/13/2020Went in to see about refinancing my loan with a used car and walked away with a brand new 2019 Altima. Could not pass up the great deal and the staff were amazing. Josh the sales rep was so amazing, Cassidy was very understanding and worked… magic to get me the numbers I needed and Zacharj in Finance made the paperwork a breeze. All under 3 hours. So very impressed. This is my 5th Altima and I could not be happier.Sales experience
by Laura Barrow on 01/12/2020I wanted to let you know that Jacob Hill turned my entire week long ordeal which was horrible for the previous people I have been working with he made it the best experience ever I will only only go back to him or I’ll never come back to… the dealership after my experience this past week he’s the only reason that I came back he is fantasticThanks for that positive review, Laura. We will pass on the kind words to Jacob. Come back again soon if there’s anything else we can do for you or your vehicle! - Bill Brixey, General Manager
Great new vehicle buying experience!
by Paul A on 12/31/2019updated 01/06/2020Had a great purchase experience. Our salesperson Wayne Johnson and finance person Greg were top notch and very professional. Wayne explained everything about our new car and stayed with us during the entire purchase. Greg was… straightforward and honest during the finance portion.Thanks for the review! Have a great day! - Bill Brixey, General Manager
Not a pleasant experience
by Swap on 12/13/2019Not a pleasant experience buying car plus less transparency , more pressure and dont care after post salesThank you for reaching out. We want all of our customers to feel taken care of before, during, and after their purchases. I’d appreciate the opportunity to learn more about any issues you’ve experienced so that we can continue to improve the customer service we provide. I hope you’ll give me a call at your earliest convenience. - Bill Brixey, General Manager, (480) 865-2059
Best saleman ever
by Best on 11/30/2019updated 12/09/2019Austin was the very best salesman I've ever had, the best car buying experience. Most knowable,lies
by disappointed on 03/02/2019great service when I bought my car, but after that they want nothing to do with you. Was promised a rebate, then all of of a sudden the sales and finance guy didnt work there anymore. Then keep being told by another it will be taken care of… and I get my calls ignored everyday, being told they will leave a message, or if I talk to said person, he promises he will call me back. Why the LIES! How about you give me what is promised or stop stringing me along!Hello, it is unfortunate to see that you are not satisfied with your car buying experience. It is our goal that you are taken care of throughout the complete car buying process. Please let us know what we can do to improve your experience. - Bill Brixey, General Manager, (480) 865-2059
Excellent Customer Service!
by matchboxtim on 04/23/2018I went in with a budget, a down payment, and a type of car and Devin did everything else. He was able to work with me on a monthly payment, down payment, and exact specifications of what I was looking for. I highly recommend visiting this… location and let them know what you want and what you want to spend and let them work their magic. An additional thanks goes to Thor for helping me out with another issue a few days later. He got me taken care of in next to no time and didn't charge me a dime. 5 stars!Tim, thank you for your review! We are so glad to hear that Devin and Thor were able to make your experience truly phenomenal. Excellent customer service is always our top priority and we are happy to hear you received just that. If there is anything else you may need, don't hesitate to reach out to us. We are happy to help. Bill Brixey, General Manager
Worst experience!
by lilace422 on 04/17/2018Will for sure never purchase here again and I hope I can stop others as well. We were taken advantage of, lied to, and no compassion from management when we tried to get things worked out. Salesman even cussed and spoke rudely when we… called. One even telling us to come in and say it to their face, basically being a bully. They played games and nobody would take ownership for the lies and theft! Charging for things that don't even exist and twisting things around to make it seem like one way, but throw in extra charges and such. I was a fool to fall into their trap!I am disappointed to learn about your experience and can assure you that it is never our intention to deceive any of our customers. It is highly unacceptable for any of our team members to speak to a customer in the way you have described. I will be relaying this review to them to make sure this is not the case. If there is anything I can do to help remedy this situation, I would be happy to speak with you and make things right. Please feel free to contact me personally at (480) 865-2059. Bill Brixey, General Manager
Kevin at LHM Nissan
by VickiandJerry on 12/31/2017I had a wonderful experience leasing my new Nissan Rogue Sport at LHM Nissan in Mesa,Az. Both the salesman and the finance manager were professional and honest. I will definitely be a repeat customer!Congratulations on your new Rogue, Vicki and Jerry! I'm happy to hear that you had a great experience with us. Thank you for coming in and we look forward to working with you again in the future. Bill Brixey, General Manager
Worst experience every- they steal money
by bigbang on 09/02/2017Make a long story short: they seem nice, but they are just fake. We verbally agreed to lease a car whose FINAL price was 22K, the sales person said that there were no fee and absolutely nothing to add on top of that. They never showed us a… printout of the final price, but just what our monthly payment would be. We went talked to Roger who said that our monthly payment would be $197. This is not what we had calculated, so we asked why and he said: "Oh wait, now the money factor changed and it is $184". We asked again why and he said: "Oh wait, now it is $174". He went on talking and talking, making up rules that kept changing. We should have known by then that it was a joke, but we thought that they were just gonna try to play with the monthly payment. Unfortunately, we went on and signed the contract (it was 9pm on Saturday night after 4 hours of them talking). We later found out that the "agreed value" on the contract was 27K and summing up down payment, monthly lease payments, and residual value we get a 30K price!!!! We asked for explanations. First, Roger said that we bought options like tinted windows. We were never asked if we wanted any option, the car we saw had tinted windows, and you cannot pay 8K for tinted windows. Then, we talked to the sales manager who basically said that he had no idea of how we ended up with a value of 27k and sent us back to Roger. He first said that he had no idea either because he was not involved in the deal. Then, he started making up numbers like a rent charge and depreciation amount just to move from 22k to 27k. We said that the sales guy never told us about these fees, he apologized a lot, and said that this is what it is. He quickly threw away the piece of paper with his fake numbers, stood up, and wished us good day. We are considering suing them for bad faith, but if you can, avoid them completely. Put simply, they steal money.bigbang thank you for taking the time to share your experience with us. We are extremely disappointed to hear that there were complications during your car purchase. I would enjoy having a conversation with you about your visit so we can try to find a solution to this issue. Please reach out to me at your earliest convenience. -Bill Brixey, General Manager, (480) 865-2059
Larry H Nissan
by Frances on 05/28/2017Great place to buy a car! I have bought 3 card there already and each time it has been a great experience.3 cars! Thank you so much for your loyalty, Frances! We genuinely appreciate it. Please let us know if there's anything else we can help you with! -- Bill Brixey, General Manager
Great service and salesman
by Gbanaga on 05/12/2017I had a good customer service, Luis Barra was my sales person and he explain everything about the car i was buying, all cuestion were answer in a way i understood.this is my secon time getting a car whit this Car Dealer and i will go again.I'm so glad to hear this! Thank you so much for this excellent review. We're looking forward to working with you again! -- Bill Brixey, General Manager
New Car
by nancyoch on 01/03/2017Went in car sales man picked the car i wanted, discussed number and once agreed I drove the car home. Pretty easy about 3 hours spent there, and got decent trade in value. Bought original car thru them and so far I am happy, no forced sale… or bullying to accept offer, I had a bad experience at the Pinnacle Nissan where guy offered me the worst possible offer and looked at me like i was stupid because i didn't accept( never go there).Thank you so much for sharing your car buying experience! Congratulations on the new car and let us know if you need anything else! -- Bill Brixey, General Manager
Thank you
by JamesBR2016 on 09/30/2016Everything was wonderful, I had a great experience and dealt with very nice people such as Mr. Roger the salesman and Mr. Roger the finance manger. Very satisfied with my purchase.Thank you for the 5-star review! - Bill Brixey, General Manager
new car purchase
by tukeegal on 08/05/2016i am happy that I went to Larry H Miller Nissan dealership in Mesa. I was looking to replace my 2006 Nissan Ultima 2.5 S with the same 2016 model. Salesman was very helpful and showed me several different cars and I drove 2. He also walked… me through the new car features and set up the bluetooth for my phone. The finance staff was professional and timely.We are happy to hear about your positive experience with us! - Bill Brixey, General Manager
LHM Nissan in Mesa, AZ - Best Phoenix Dealer
by mbingle on 07/01/2016I bought a 2016 Nissan Rogue SV with the Premium Package and Moonroof Package from Larry H. Miller last night. I could not be more pleased. My interaction with every person in the dealership (not even those involved in my transaction) was… extremely pleasant. I looked at the Rogues a year ago, and after a year of comparing other cars, and multiple test drives, I took the plunge and now I am grinning from ear to ear. The car I traded in was one I purchased 10 years ago brand new, and I drove it as the sole owner for 10 years. Needless to say, this was a thoughtful decision for me, and I know I will be owning my new Rogue for years to come. The Internet Sales Team was especially wonderful, and worked to beat a deal I was offered by another dealership. Not only did they beat the competitors offer, but they went out of their way to up them again by doing a dealer trade, and brought in a different vehicle that was actually one of my preferred colors, rather than trying to push me into buying a car on their lot that did not quite meet my color specifications. The sales team actually drove up to a dealership that was rather far away during rush hour and back, just to have my car there for me when I got off work. That should show you something! Long story short... do your research when thinking about buying a car. But once you do, go to Larry H. Miller to buy it. Still smiling... :DThank you so much for sharing your 5-star experience with us. We are happy that we had the chance to work with you! - Bill Brixey, General Manager
Terrible Experience
by huntazido on 05/25/2016My wife and I went to Larry H Miller on Saturday and met with a salesman Roger whom we were referred to. When we met with him we expressed how much we could put down and what we needed our payments to be. He took us out and showed us… vehicles that were out of our price range and told us not to worry about the price. We expressed that we needed to be within a certain range. He told my wife he is being too frugal. We went out into the lot and saw a 2006 Nissan Altima with 38K miles on it and were interested in it. We asked the cost and he told us it should be $4-5K and then when we went inside the cost jumped up to $7-8K and when he started to do the paperwork it automatically was the $8K. That was a descent price for the vehicle with with amount of miles but instantly jumped from $4-5 to $8K. We filled out the app and they went back and forth playing cat and mouse. They came back wanting almost a grand more than what we told them we had to put down and payments way higher. We were upfront with them with what we could do and he went back and forth with the finance manager. Each time going back spending 20+ minutes while we were stuck in his office. We could see through the glass them laughing and joking around. When he came back he said we are working on it can you give us some time. We said yes as my wife and I were both hungry and needed a break as we had already been there a couple of hours. They said give us 45 minutes and we will have everything done by the time you get back. We went to lunch across the street and was gone an hour and 20 minutes to give them extra time. We called to see if it was ok to come back and they said give me 10-15 minutes. 30 minutes later I call back again and they said still working on it. They said to go home and they would work on it and we would have an answer Monday morning. I asked if we needed to put money down to hold it and was told no, they would hold it for us. Monday rolls around and I text Roger to find out where we are at with no response. So I call him an hour later and he tells me he is off and someone will get back with us. Two hours pass and no one gets back with us so I call Aaron a Supervisor there and he tells me he is off the next two days but someone will get back with us. Two hours later I call back and speak with a Brandon in the Financing department he said he is not sure what is going on but he will look into it and give us a call back. No call back. After 5:00 Monday night I get a call back from a different Brandon who is just calling to see how our experience was. I expressed our frustration and understand that people deserve and get their days off but if you tell me someone is going to call me back, then do it. Brandon told me that he would look into it. He called me back and told me that the vehicle was traded in and that the financing for the people that traded it in hadn't gone through and that it has to do that before they can clear the vehicle. I said not a problem, what do we need to do. He said to come in on Tuesday and put down $500 to hold the vehicle. I told him not a problem. Tuesday morning I call Roger and tell him of the conversation I had with Brandon and that I was in Phoenix and would be coming down to put down the $500 to hold the vehicle. Roger told me not to that there was no need to do that, it is on hold and we are good. He then called me back at 10:45 and said everything is good with the financing and to come in and the paperwork would be ready. I expressed that my wife and I would be in around 3-3:30 and he said great he would see us then. I texted him at 3:04 and let him know we were leaving our house and would be there in 1/2 hour. I got not response from him. We show up at the dealership and he doesn't even shake our hands just says come on in and walks 20 feet ahead of us. We go into his office and sit down and he says You are going to be mad at me. I ask why. He says that the General Manager saw the car and wants to buy it so they are selling it to him. I told him that was unacceptable that we already had this in the works. He said there is nothing he can do, the general manager wants it and they have to give it to him. My wife and I were furious after dealing with this since Saturday, lack of communication, no calls back and people lying to us. And to top it all off, the general manager wants the car so they have to sell it to him. Roger could have called me or responded to my text letting me know it wasn't available but no, he has us come in to tell us we are going to be mad and no solutions, nothing other than sorry. We are deeply dissappointed and will never do business with this company nor will we refer anyone. Please beware as they lie to you and take the vehicle out from under you.Thank you!
by Merrili on 04/20/2016updated 05/05/2016Great experience with Howard and Kris this past weekend. And the sales manager was flexible as well! They all made a difficult decision much easier and quite a bit of fun!Thank you for leaving a review! - Bill Brixey, General Manager
great salesperson
by Angelo123 on 04/01/2016Don was my salesman and did a great job.Thank you for the review. -- Bill Brixey, General Manager
Great experience
by TaginAZ on 04/01/2016Had a wonderful car buying experience. Howard Weiner was very helpful.Thanks for the 5-star review and rating! -- Bill Brixey, General Manager
Versa Note Purchase
by baroneqz on 03/29/2016I was very pleased with the way we were treated. I was skeptical since I had always dealt with Earnhardt Nissan but I am very happy with the switch. Professional and helpful. Not at all pushy.Thanks for sharing your 5-star experience with us! We hope all is well. -- Bill Brixey, General Manager
Nissan Frontier
Nissan Rogue
Nissan Pathfinder
Larry H. Miller Nissan Mesa is one of the leading Nissan dealers in Arizona. We think you'll find that we provide the best customer service around. We're all about creating the best-ever car buying and/or vehicle service experience for every customer, every time. It's the cornerstone of our Larry H. Miller mission - to be the best place in town to work and the best place in town to do business.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Bill Brixey, General Manager
by Bill Brixey on 01/15/2020