Larry H. Miller Nissan Mesa

My wife and I went to Larry H Miller on Saturday and met with a salesman Roger whom we were referred to. When we met with him we expressed how much we could put down and what we needed our payments to be. He took us out and showed us vehicles that were out of our price range and told us not to worry about the price. We expressed that we needed to be within a certain range. He told my wife he is being too frugal. We went out into the lot and saw a 2006 Nissan Altima with 38K miles on it and were interested in it. We asked the cost and he told us it should be $4-5K and then when we went inside the cost jumped up to $7-8K and when he started to do the paperwork it automatically was the $8K. That was a descent price for the vehicle with with amount of miles but instantly jumped from $4-5 to $8K. We filled out the app and they went back and forth playing cat and mouse. They came back wanting almost a grand more than what we told them we had to put down and payments way higher. We were upfront with them with what we could do and he went back and forth with the finance manager. Each time going back spending 20+ minutes while we were stuck in his office. We could see through the glass them laughing and joking around. When he came back he said we are working on it can you give us some time. We said yes as my wife and I were both hungry and needed a break as we had already been there a couple of hours. They said give us 45 minutes and we will have everything done by the time you get back. We went to lunch across the street and was gone an hour and 20 minutes to give them extra time. We called to see if it was ok to come back and they said give me 10-15 minutes. 30 minutes later I call back again and they said still working on it. They said to go home and they would work on it and we would have an answer Monday morning. I asked if we needed to put money down to hold it and was told no, they would hold it for us. Monday rolls around and I text Roger to find out where we are at with no response. So I call him an hour later and he tells me he is off and someone will get back with us. Two hours pass and no one gets back with us so I call Aaron a Supervisor there and he tells me he is off the next two days but someone will get back with us. Two hours later I call back and speak with a Brandon in the Financing department he said he is not sure what is going on but he will look into it and give us a call back. No call back. After 5:00 Monday night I get a call back from a different Brandon who is just calling to see how our experience was. I expressed our frustration and understand that people deserve and get their days off but if you tell me someone is going to call me back, then do it. Brandon told me that he would look into it. He called me back and told me that the vehicle was traded in and that the financing for the people that traded it in hadn't gone through and that it has to do that before they can clear the vehicle. I said not a problem, what do we need to do. He said to come in on Tuesday and put down $500 to hold the vehicle. I told him not a problem. Tuesday morning I call Roger and tell him of the conversation I had with Brandon and that I was in Phoenix and would be coming down to put down the $500 to hold the vehicle. Roger told me not to that there was no need to do that, it is on hold and we are good. He then called me back at 10:45 and said everything is good with the financing and to come in and the paperwork would be ready. I expressed that my wife and I would be in around 3-3:30 and he said great he would see us then. I texted him at 3:04 and let him know we were leaving our house and would be there in 1/2 hour. I got not response from him. We show up at the dealership and he doesn't even shake our hands just says come on in and walks 20 feet ahead of us. We go into his office and sit down and he says You are going to be mad at me. I ask why. He says that the General Manager saw the car and wants to buy it so they are selling it to him. I told him that was unacceptable that we already had this in the works. He said there is nothing he can do, the general manager wants it and they have to give it to him. My wife and I were furious after dealing with this since Saturday, lack of communication, no calls back and people lying to us. And to top it all off, the general manager wants the car so they have to sell it to him. Roger could have called me or responded to my text letting me know it wasn't available but no, he has us come in to tell us we are going to be mad and no solutions, nothing other than sorry. We are deeply dissappointed and will never do business with this company nor will we refer anyone. Please beware as they lie to you and take the vehicle out from under you.