Customer Reviews of AutoNation Chevrolet Mesa
Review type:
Cindy and Cathy
Finance Department
by pilimejia on 05/12/2023Vincent Anselmo was a disappointment. When we met him, he acted friendly, caring. However, two days later I was told that my Credit Union would not be the financial co. that would fund my loan, he called me and told me the reason why and… that he would send me the paperwork right the way. I call him back every day after that, even went to the dealership and I was told he would call me back the next day, but he didn't. So, I whole week and a half went buy and he didn't call me back until I told the salesman that I would contact the general manager. Until then, he call me back in a very rude tone and said he didn't understand me. Bottom line, he makes no effort to contact me in person and I told him, that if he didn't get my financial done then I want to do it through my CU with their car care package. So far I have no idea what is going on.Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 630-2824. We hope to hear from you.
Oil change
by Enrique on 05/06/2023Great and fastHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
I wouldn't go back, wish I could leave zero stars
by PhilipM on 05/04/2023Took my avalanche there to have the ECM reflashed. They didn't do that but instead told me they had to lower the gas tank to see what was wrong with the fuel pump. Said if it was that it would be approx $1400. I brought the car home… instead, pulled the fuel pump relay and shorted the contacts (standard test for fuel pump functionality). Fuel pump worked fine. Got the computer reflashed elsewhere and the truck runs great. So I was charged $325 and they didn't do the very thing I took it there for. Called the Service Manager twice and left messages. No response.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
I left messages for your service manager and never heard back so tire management team clearly doesn't care. If you want to do something about it then refund my money.
AutoNation Chevrolet, Mesa, Arizona
by Dobbins on 05/03/2023Great dealership to do business with. General manager, Shane Wolfe has always taken a personal interest in a my satisfaction, weather in sales or service. The customer service & honesty received here is hard to find in our day and this… industry. highly recommend them for sales and service.Hi Dobbins, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Friendly
by Linda D. on 05/01/2023I was very pleased with the service I received for my auto and for the shuttle service.We are pleased to hear you had such a positive experience with us, Linda! Drive safe, and we'll see you on the road.
Service
by Tmeddock on 04/28/2023Staff was friendly and clean atmosphere.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Great service
by Cathygr on 04/28/2023Made an appointment for an oil change and inspection, they took the truck back to service area quickly. I had no ride to go elsewhere so I had to wait. Wifi was available so was able to kill time quickly. Truck was ready 45 minutes… earlier then expected. My service rep was great, think his name was John. Truck came back to me with some auggested items that needed service soon, and was washed and vacuumed. I was very pleased with the service.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Excellent service always
by Sue Counter on 04/27/2023Always very considerate service and appreciate the wash and cleaning of my vehicle.Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Service
by Tofurky87 on 04/27/2023After giving my specific contact information, it took them 3 days to contact me. This is after I left 6 messages, several to Barry Miller, 1 to Brooklyn and 2 to Robert Adam’s (who was given my contact info). I had to find a way to get to… work, even though I was told someone would contact me about my car and if it took longer than 24hrs, a car would be provided to me. When I was finally contacted on Monday (drop off was Thursday at 1130a) I was transferred to a voicemail. Called back to speak to Brooklyn and was given the info that my car would be ready. Robert contacted my wife, not me, and was told that the repair order was left in Mikes name when it was written instead of in his name and therefore did not see to update me. What happened? I spoke to Robert, not someone named Mike. I gave Robert my info, not someone named Mike. Robert dropped the ball, he failed to keep a customers documents in order and therefore caused me an inconvenience. I entrusted AutoNation Chevrolet with my vehicle and to contact me regarding issues with my vehicle. They did not. Brooklyn was the only one to return my calls. If Barry Miller isn’t going to return phone calls, then why was I left to leave voicemails for him when I called to inquire about my service updates? If I was able to go to a mechanic and have my warranty valid with them, I would have. Or if there was another AutoNation dealership, I would’ve gladly taken it there. Next time I need my vehicle taken care, I will be better prepared next time and make sure the service advisor that is taking my vehicle has the correct info and then have it repeated to me. And hope he won’t lose it or give it to someone else when they are 24hrs behind on servicing their customers. I had my tires rotated too. I had to take my car into Discount Tire to have the tires “re-learned” so the computer/dashboard would know the location of the tires. I was under the impression this would’ve been done by the service dept when they rotated my tires. All in all, this was not an enjoyable experience. Me and my family have bought 3 cars from this dealership. We take them to get oil changes and get servuced. Trusted the process. This time, the trust has been damaged.Hello, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (480) 630-2824 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Windshield Washer Pump
by Jackie A on 04/25/2023It went quite well. The service gentleman Donny explained to me what went wrong and explained the broken part. I had to leave car overnight, because part had to be ordered. Donny sent me a picture of the broken part. Went next day to… pick up car. All went well!Hi Jackie, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Easy and smooth purchase
by John P. on 04/21/2023AutoNation Chevrolet Mesa had the EXACT vehicle I was dreaming of on their lot. I arrived at the dealer about 40 minutes before their closing and met with Sales Associate Carlos Gomez. He was very friendly, polite, relaxed, and happy to… review all the details of the vehicle and facilitate a test drive. When we decided to purchase, everything went very quickly and smoothly. Carlos stayed with us after the dealer closing to finish the purchase with the same smile and enthusiasm,. The dealer has a beautiful facility. 5 stars all the way.Hi John, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Fuel filter and oil change
by High Country on 04/21/2023Friendly people, prompt service,Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Very quick
by PHXVEEx on 04/17/2023Very clean, very communicative about what we needed, service advisor was very educational about how and what out car needed to be at certain stats in ltder to feel and work a bit more properly. We were quoted 2hrs and we got a call back in… about 1:15ish. We rceived the courtesy shuttle with was also very clean and the driver despite having very little English was very courteous and carious when driving g.Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Window repair
by Kristina on 04/15/2023Very friendly helpful technician/advisor. Quick shuttle home and back. Window motor was fixed perfectly. Took over a day to get warranty approval, but not the fault of Autonation.Hi Kristina, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Retiree
by Clogger on 04/14/2023Work done in a timely manner with friendly personnel to oversee work done.Hi Clogger, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Great dealership
by dobbsfam6 on 04/11/2023The purchase process was completely painless and everything was explained to us as the process moved forward. The salesman was very knowledgeable and helpful through the process. The prices were very competitive with other dealers I checked… online.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service
by NancyLynne on 04/10/2023The advisors are very knowledgeable and friendly.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change and fuel filter
by Terrymal on 04/08/2023Fast friendly serveHi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Service
by Boss lady on 04/06/2023You can’t reach anyone when you call, you get sent to voicemail. It took 5 days just for them to actually look at the truck even though we had an appointment on Thursday- they finally got to it on Monday- what is the purpose of an… appointment. Another day to fix it.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Northern Wisconsin “Rig” needing some TLC
by hjlundberg on 03/31/2023My vehicle needed some repairs and Robert Adams in the service department was above and beyond the kindest representative I have ever dealt with.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet Mesa. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best EVER
by Rob rezek on 03/29/2023Jacob and Juan made it SOOOOOO, easy to buy a car, they were thoughtful and very good to deal with! I would recommend these two to anyone looking to buy a car from AutoNation Chevy in MesaHi Rob, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thanks so much for the warm recommendation of the team here at AutoNation Chevrolet Mesa. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sue Tilly on 05/11/2025