AutoNation Chevrolet Mesa
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service Rating
I wouldn't go back, wish I could leave zero stars
Written byon 05/04/2023
Took my avalanche there to have the ECM reflashed. They didn't do that but instead told me they had to lower the gas tank to see what was wrong with the fuel pump. Said if it was that it would be approx $1400. I brought the car home instead, pulled the fuel pump relay and shorted the contacts (standard test for fuel pump functionality). Fuel pump worked fine. Got the computer reflashed elsewhere and the truck runs great. So I was charged $325 and they didn't do the very thing I took it there for. Called the Service Manager twice and left messages. No response.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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PhilM on 05/06/2023
I left messages for your service manager and never heard back so tire management team clearly doesn't care. If you want to do something about it then refund my money.
ReportSavy Robinson on 05/06/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
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