AutoNation Chevrolet Mesa

After giving my specific contact information, it took them 3 days to contact me. This is after I left 6 messages, several to Barry Miller, 1 to Brooklyn and 2 to Robert Adam’s (who was given my contact info). I had to find a way to get to work, even though I was told someone would contact me about my car and if it took longer than 24hrs, a car would be provided to me. When I was finally contacted on Monday (drop off was Thursday at 1130a) I was transferred to a voicemail. Called back to speak to Brooklyn and was given the info that my car would be ready. Robert contacted my wife, not me, and was told that the repair order was left in Mikes name when it was written instead of in his name and therefore did not see to update me. What happened? I spoke to Robert, not someone named Mike. I gave Robert my info, not someone named Mike. Robert dropped the ball, he failed to keep a customers documents in order and therefore caused me an inconvenience. I entrusted AutoNation Chevrolet with my vehicle and to contact me regarding issues with my vehicle. They did not. Brooklyn was the only one to return my calls. If Barry Miller isn’t going to return phone calls, then why was I left to leave voicemails for him when I called to inquire about my service updates? If I was able to go to a mechanic and have my warranty valid with them, I would have. Or if there was another AutoNation dealership, I would’ve gladly taken it there. Next time I need my vehicle taken care, I will be better prepared next time and make sure the service advisor that is taking my vehicle has the correct info and then have it repeated to me. And hope he won’t lose it or give it to someone else when they are 24hrs behind on servicing their customers. I had my tires rotated too. I had to take my car into Discount Tire to have the tires “re-learned” so the computer/dashboard would know the location of the tires. I was under the impression this would’ve been done by the service dept when they rotated my tires. All in all, this was not an enjoyable experience. Me and my family have bought 3 cars from this dealership. We take them to get oil changes and get servuced. Trusted the process. This time, the trust has been damaged.