Customer Reviews of AutoNation Chevrolet Gilbert
Review type:
Service
by Westby64 on 05/21/2025Ivan from Autonation Chevrolet Gilbert did a tremendous job Servicing my Colorado. He was quick and professional and highly recommend. Thanks IvanThanks so much for the warm recommendation of the team here at AutoNation Chevrolet Gilbert. If you ever need help, just give us a call. Happy motoring!
Service on My 2019 Silverado
by Brian Z on 05/05/2025I had a check engine light come on so I made an appointment to have my truck serviced on Monday, 4/14. I was told at that time by Terry, my service advisor, that it could be two weeks until they were able to diagnose the issue and work on… the truck. TWO WEEKS! What is the point of a service appointment when the vehicle won't be worked on for two weeks? Sure enough, I was contacted on Thursday, 4/24 to let me know they had found a wiring issue that had a service bulletin issued due to the wires and protective shroud rubbing against the air filter box, causing shorts. I know my truck is out of warranty, but if there is a service bulletin issued for something that results from poor design, there should be a large discount on repairs and/or have it covered by the manufacturer. I had to pay for a rental vehicle for two weeks by that point, which was $950, and the repairs were close to $1,200. I went in and picked up the truck on Friday, 4/25 and drove it home. On Saturday, 4/26, I was driving my son to baseball when the check engine light came back on and "Engine Power Reduced" was displayed on the dash. I attempted to return the truck that afternoon, but the rental car facility was closed, so I did not return the truck for service until Monday, 4/28. On Monday, I returned the truck and was set up with a rental by Autonation. I sent texts everyday asking if the truck was repaired yet, but didn't get any viable information until Thursday, 5/1. They found ANOTHER wiring issue which was repaired, but that led to discovering the cam shaft actuator was faulty as well. They were able to repair it and I picked up the truck for the second (hopefully final) time on Friday, 5/2 with another bill for $696. Overall, I'm very disappointed in the length of time it takes for AutoNation to make repairs. Two weeks is FAR too long for a customer to be out of a vehicle. The service appointment scheduling is a joke. If you can't diagnose a vehicle for two weeks, don't make appointments for two weeks. At this point, I believe just about every wire has been replaced in the engine compartment of my truck. To wait two weeks for repairs, then have to immediately bring the truck back in for more repairs is frustrating, to say the least. More transparency upfront, or when you are making "appointments" will go a long way towards customer satisfaction.Brian, we regret to hear that you are displeased with your recent experience with us. Please call our General Manager at (480) 630-2821 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Hello Brian, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2821 to discuss what we can do to help.
Great service
by MAHupp1 on 03/26/2025My service advisor Jennifer Gagon was fantastic. From the very beginning, she demonstrated professionalism and attentiveness. She listened carefully to my concerns, scheduled my appointment promptly, and ensured that all the required work… was completed ahead of the promised time. Update March 2025: My service advisor Jennifer Gagon was fantastic. From the very beginning, she demonstrated professionalism and attentiveness. She listened carefully to my concerns, scheduled my appointment promptly, and ensured that all the required work was completed ahead of the promised time.Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Chevrolet Gilbert and we hope to be of service again in the future.
Great job
by azpacker on 03/25/2025Our service advisor Jennifer Gagon was fantastic. Very professional. Got everything done right and on time. Kept us apprised of the progress and let us know when the car was finished.Thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
An Efficient Service Dept.
by PT in AZ on 03/05/2025I made an appointment to get my car safety checked. Didn't have to wait to talk to a service rep. Had an additional issue with some loose trim which they checked and repaired with no problem. I'll come back the next time I need service.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Hi, we appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!
Fantastic Customer Service
by NiahJoe on 02/13/2025Very clean and big location. All of the representatives are kind and helped me right away. Service only took about an hour and I was able to sit in the lobby while I waited. Will definitely be coming back for further service on my car.We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service center or lack of...
by Shea68chevy on 12/16/2023It has been weeks and they still have not even looked at my truck yet. When I call nobody ever answers the phone. I have left messages and I have never received a call back. Very poor communicationHi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Oil change
by Great Job on 12/04/2023I arrived early to my scheduled appointment and spoke with my service advisor Nick. He greeted me with a smile and was very professional. He was able to get me in and out in 1.5 hours. Great job.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet Gilbert. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bad service.
by Mike747 on 12/02/2023I called my service advisor. They said it would be about a week till they could get to it. So I brought it in the next week. Three weeks later I was able to pick it up. It was a simple sensor that took a few hours to replace. I had to pay… $600 in rental car. The service advisors just kept telling me lies.Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2821 to discuss what we can do to help.
Great service
by TimT1968 on 12/01/2023All work was performed was completed on time and in a professional manner. The only issue I had dealt with the wait for diagnosis. But, seems to be an issue of not enough mechanics to go around. I couldn't get either of the Chevrolet… dealers here in Tucson to even look at the car as they were "too busy" to conduct diagnosis or didn't "do transmission work". Turns out, the issue was broken motor mounts and not the transmission. GM corporate needs to address the wait time issue at their dealerships (more mechanics to handle workload). This issue may impact their customer's future purchase decisions.Hi, thank you for taking the time to share your feedback with us. If you're ever in need of more help, please let us know!
Great service
by BnDavis on 11/28/2023Jennifer was and team was great. They quickly found the issue and got me back on the road.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Dealer Damage to Vehicle
by Brandon on 11/25/2023Our service rep Ivan has been helpful but overall very dissatisfied with the experience we’ve had with my daughter’s car. Vehicle was brought in for a very simple sensor repair (particulate matter sensor in exhaust). What should have… been an hour repair has now turned into a multiple week affair. While removing the sensor the tech accidentally damaged the exhaust pipe of the vehicle. Chevy did well and came clean but the OEM part is on back order with no ETA. A temporary fix was attempted with a new pipe they had to machine new ports into so the car can drive however it is still flagging check engine light and emissions warnings. My daughter is understandably very leery to continue driving this car but at 19yrs old is too young to rent another one. I have now emailed the General Manager (Dustin) on 11/24 to see about potentially trading in her vehicle and if he could help facilitate us to a sales manager who can give her a fair deal after all this mess but no response yet. I will likely have to go back into the dealership to get anyone’s attention and hopefully receive some form of meaningful offer or discounts to account for her (and our) time, money, and frustration for damage and supply chain issues caused by Chevy.Hi Brandon, we are deeply disappointed by your experience at AutoNation Chevrolet Gilbert. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 630-2821 -- we hope to hear from you soon.
Less than impressed
by Matt__R on 11/21/2023Went into AutoNation Chevrolet for a routine oil change service appointment. While my appointment was at 7am, did not talk to a service advisor until after 730. Told the service advisor that I had a nail in the driver side front tire which… I wanted to get fixed in addition to my scheduled oil change. Waited for service to be done and when reviewing work done, did not see anything about fixing the tire. The service advisor said the tech found no nails in any tire. I told him I had personally seen the nail, so please take it back and fix it while I was there. After 30plus more minutes he came back to me and said the tech could not find anything. So I asked for my keys and left. Today I am having to make a separate trip to discount tire to plug the leak and nail which I can still see. I will not be going back to AutoNation Chevy as how can I trust their techs to actually fix a complicated problem when they can't even find a nail in a tire.Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2821 to discuss what we can do to help.
Service At Auto Nation Gilbert
by Wendy Parton on 10/24/2023The service at Auto Nation Gilbert is like a well oiled machine. Jenn, my service advisor, is honest, communicative and always keeps her clients front and center. She is a true asset to this dealership and is one of a kind. It's… refreshing to have such great customer service when it's so hard to come by these days.Hi Wendy, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet Gilbert. If you need more help, our team is available to talk -- safe travels!
Best Service Ever
by Rick_Az on 10/17/2023I was in and out in less then 1 hour for an oil change on my 2020 corvette. The service was impeccable and the service representative took care of my car and me in an excellent manner. My car was in good hands with AutoNation.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
First oil change and warranty item.
by Douglas on 10/16/2023The two service representatives were knowledgeable and friendly.Hi Douglas, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet Gilbert. Please don't hesitate to reach out if there's anything additional we can do for you.
Regular Maintenance
by Norm2023 on 10/12/2023Good customer service. I arrived about an hour earlier than my scheduled appointment and Jenifer was able to get my car in right away. The serviced the car with everything I asked for and gave me a complete report on the service afterward.… Very Timely.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Tire replacement, dealer didnt put valve stem chromies back
by Born2run74 on 10/03/2023Dealer changed the tires om my car, but failed to put the chromies back on. Also there was grease smeared all over tires and rims that wasnt cleaned up. They havent responded timely in my request to mail me the chromies.Hi, thank you for taking the time to leave us feedback. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (480) 630-2821.
Excellent oil change
by Tower11 on 09/28/2023All I want to do is make an appointment for an oil change…bring it to a Chevy dealer…and have it done within an hour. Autonation Gilbert delivers on that. I can’t say the same for other Chevy dealers I tried in the area. That’s… Autonation Chevrolet in Gilbert.Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Service
by Tgaar28 on 09/28/2023My service advisor Kiara always exceeds my expectations. She was prompt with letting me know what the issue was with the vehicle and handled everything with the warranty company. I will be a loyal customer when I receive fantastic… customer service like this.Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Chevrolet Gilbert and we hope to be of service again in the future.
Great Staff
by Crawdad on 09/27/2023Both Kassandra and Kiara were fantastic. They both kept me up to date throughout the process. Very friendly knowledgeable. Thank you to the both of youHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk. Safe travels!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet Gilbert. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
by Nora Sutter on 05/23/2025