AutoNation Chevrolet Gilbert

I had a check engine light come on so I made an appointment to have my truck serviced on Monday, 4/14. I was told at that time by Terry, my service advisor, that it could be two weeks until they were able to diagnose the issue and work on the truck. TWO WEEKS! What is the point of a service appointment when the vehicle won't be worked on for two weeks? Sure enough, I was contacted on Thursday, 4/24 to let me know they had found a wiring issue that had a service bulletin issued due to the wires and protective shroud rubbing against the air filter box, causing shorts. I know my truck is out of warranty, but if there is a service bulletin issued for something that results from poor design, there should be a large discount on repairs and/or have it covered by the manufacturer. I had to pay for a rental vehicle for two weeks by that point, which was $950, and the repairs were close to $1,200. I went in and picked up the truck on Friday, 4/25 and drove it home. On Saturday, 4/26, I was driving my son to baseball when the check engine light came back on and "Engine Power Reduced" was displayed on the dash. I attempted to return the truck that afternoon, but the rental car facility was closed, so I did not return the truck for service until Monday, 4/28. On Monday, I returned the truck and was set up with a rental by Autonation. I sent texts everyday asking if the truck was repaired yet, but didn't get any viable information until Thursday, 5/1. They found ANOTHER wiring issue which was repaired, but that led to discovering the cam shaft actuator was faulty as well. They were able to repair it and I picked up the truck for the second (hopefully final) time on Friday, 5/2 with another bill for $696. Overall, I'm very disappointed in the length of time it takes for AutoNation to make repairs. Two weeks is FAR too long for a customer to be out of a vehicle. The service appointment scheduling is a joke. If you can't diagnose a vehicle for two weeks, don't make appointments for two weeks. At this point, I believe just about every wire has been replaced in the engine compartment of my truck. To wait two weeks for repairs, then have to immediately bring the truck back in for more repairs is frustrating, to say the least. More transparency upfront, or when you are making "appointments" will go a long way towards customer satisfaction.