Customer Reviews of AutoNation Chevrolet Gilbert
Review type:
Easy/Peasy purchase
We are pleased to hear you had such a positive experience with us, Ed! Don't hesitate to call us if you ever need anything. Be safe on the road!
We are pleased to hear you had such a positive experience with us, Ed! Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchase of new vehicle
by kdbizz2 on 02/08/2023Very good experience would definitely use and recommend again. Huge plus plus being open on SundayHi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Chevrolet Gilbert and we hope to be of service again in the future.
Oil change servive
by Kevin B on 02/08/2023In and out in just over a hour, no problems treated well.Hi Kevin, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Customer Service at the Dealer Level
by Luketr478 on 02/03/2023I was one of the rare occasions in which my brand new car I ordered was crashed while in transport from the assembly plant (bad luck, I know!). As seems to be the new norm, vehicle allocations nowadays are at a premium as there are too few… to go around. The manager stepped in, made sure I was taken care of ASAP and followed through until the end. In this day and age where customers feel less valued because retailers seem to say “if you don’t buy it, the next person will”, this dealership went against the grain and proved they are still all about the customer. It’s a refreshing feeling when a business tells an individual customer they matter and then they follow through, proving they are more than just talk. Well done a Auto Nation Chevrolet of Gilbert!Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Scheduled service
by Kathy b! on 02/02/2023Very friendly and efficient, had the oil changed all fluids checked and the tires rotated. Took 1.5 hrs as they were very busy that day, therefore they evidently didn’t have time to wash it as they usually do but the waiting area is clean… and comfortable and they also have coffee and a snack machine and soda machineHi, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
2019 used Silverado LT
by Richard Pope on 02/02/2023Was greeted by Josh, he immediately went to assist another customer & had zero contact thereafter. I met Karin who did the actual assistance with paperwork. Met Carlos Benjamin & then Kenny. Kenny began paperwork in advance of payment… which was to be completed Tuesday morning after CB I acquired needed cashiers check. I mentioned to Carlos that the engine compartment needed better cleaning & Karin stated he would take care of that. Tuesday morning I returned with the requested funds, completed signing paperwork and received keys from Karin. I checked the engine compartment & it was not professionally cleaned, a real let down. I pointed the existing dirt to Karin, & my disgust with the insufficient alleged cleanup of the engine compartment. At no time did anyone offer to explain any interior functions of the vehicle. I did not request a test drive as I had completel trust in the pre-inspection of this vehicle. I do want to thank Kenny for the professional assistance but wish Carlos or Karin would have visually inspected the engine compartment prior to my arrival.Hi Richard, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 630-2821. We hope to hear from you.
Oil Change of My 2016 Equinox.
by Buckdog07 on 02/01/2023Jennifer made my appointment , and got me in and out quickly. She even wanted to know if I would like My Car washed..also one of the Service Writers Lifted the hood of My Equinox and answered ( Hands on ) a service question I had about my… Battery.. awesome Service Crew at Gilbert Auto Nation.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
AutoNation Chevy Review
by M-53415 on 01/27/2023Kiera does an excellent job taking care of me and my Chevy Silverado.We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Nice and easy
by LosDeMarr on 01/26/2023Jennifer was great to work with, again. Always communicates well and you can tell she knows the business because everyone goes to her to ask. Team did a great job.Hello, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chevrolet Gilbert! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great Local People, Horrible Chevy Experience
by Jweb202 on 01/26/2023The service people and area were wonderful and the service itself was quick. However, I told the about my transmission slipping when it shifts from 1-2nd gears and apparently Chevy states this is "normal" and has a guide saying nothing… needs to be fixed. I refuse to believe that gear slippage is "normal". The only option I was given was "call corporate and complain because we can't do anything about it". After researching Chevy transmissions, this has been a known problem for a long time and Chevy hasn't figured out a way to fix this transmission. I purchased my brand new Silverado with 6 miles on it. Not sure I'd buy a brand Chevy again.Hello, Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Responsive
by BlueC4me on 01/24/2023Preston, my advisor, kept me informed and was clear what ought to be done. Left the decision up to me for service needs. I chose to do part the month and scheduled the rest for next month. The team that performed my trucks service were… respectful of my vehicle. Left it sparking clean, even vacuumed. Great job!Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
New car purchase
by Crs1968 on 01/22/2023A enjoyable experienceHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great job!!
by Jkruzel on 01/20/2023They do a great job and leave very detailed notes on what was done. Definitely takes care of the customer.Hello, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Auto Nation Chevrolet Gilbert
by MarkT60 on 01/20/2023Service department did exactly what was asked for and applied coupons to save me money. Thankfully I had extended warrantyHello, We're so happy we were able to help you out! If you need more help, our team is available to talk -- safe travels!
2023 Corvette purchase
by MD Vette on 01/20/2023Had a pleasant experience when the initial order was written up 2 years ago. Then they switched general managers and he was a jerk, they got rid of him and it all went smooth again.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Car purchase
by Jfutch15 on 01/19/2023Dior and Kenneth were great and helped work through the process fast and efficient while answering all my questionsHello, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great Service
by Luke123 on 01/17/2023Car was completed timely , and came in at half the estimate .Hello Luke, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Chevy truck
by JackieW on 01/16/2023They had our truck for 3 weeks just to do an oil change. They continue to say there's nothing else wrong with it but when we drive it there definitely is. They claimed they drove it but they didn't and pushed it through so they didn't have… to keep it on their books longer.Hi, thanks for leaving us this response. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (480) 630-2821 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Great Service Person
by Nelson1 on 01/13/2023Jennifer Gagnon is an amazing service person to work with. She really does her job well and has picked up an areas the service department falls short at most dealerships. Jennifer is the reason why I visit this service department.Hello, Thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
3 hour long pil change with an appointment?
by atsattelberg on 01/09/2023It's a little ridiculous it takes 3+ hours to do an oild with an appointment set. With an appointment slot taken it should only take (max) hour to do an oil change. Why do you Eben do appointments when it takes so long. I drive an hour into… the valley to do this and have other tasks to do as well and taking three hours to an oil change is not on that list. Hire more techs or stop taking so many appointments that you can't complete in a timely fashion, otherwise you're wasting both parties time and money. Also when someone asks for how long give them an honest answer instead of [non-permissible content removed] the time. That really irritated me telling one thing and it was double to triple that tike frame.Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (480) 630-2821 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!
Recent Service at Auto Nation Gilbert
by Stephanie W on 01/05/2023Recently had service done on my 2021 Tahoe at AutoNation Gilbert and it was top notch. Everyone was pleasant and my service was done in a timely manner.Hello Stephanie, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Equinox service
by Claudem on 01/05/2023Jennifer is a great service advisor and the work is always on timeHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
by Sandy Karon on 04/25/2025