Customer Reviews of AutoNation Chevrolet Gilbert
Review type:
Easy/Peasy purchase
We are pleased to hear you had such a positive experience with us, Ed! Don't hesitate to call us if you ever need anything. Be safe on the road!
We are pleased to hear you had such a positive experience with us, Ed! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great no pressure experience
by Tony1469 on 01/12/2024I had the pleasure of dealing with Zack (sales) and Daniel (finance) with the purchase of my used Ram truck. Both where very professional and courteous. The best part is I did most of my communication with Zack via E mail or text. When I… came in to test drive there was never any sales pressure. When I decided to purchase again never any pressure and got the price that was listed. Daniel was very understanding that all I had any intrest in was the extended warranty and nothing else and did not put pressure and did just let me know about other options available. He also was able to bring my interest rate down an entire percent from what was originally quoted. My experience with this dealership was amazing and would definitely buy from here again.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service center or lack of...
by Shea68chevy on 12/16/2023It has been weeks and they still have not even looked at my truck yet. When I call nobody ever answers the phone. I have left messages and I have never received a call back. Very poor communicationHi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Oil change
by Great Job on 12/04/2023I arrived early to my scheduled appointment and spoke with my service advisor Nick. He greeted me with a smile and was very professional. He was able to get me in and out in 1.5 hours. Great job.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet Gilbert. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Autonation Chevrolet Gilbert- How car buying should be!
by TGaupel on 12/03/2023Cayden made car buying as enjoyable as car buying could possibly be! To start, and the best part in my opinion, he wasn't pushy! He was friendly and helpful, and when it came down to the actual purchasing part of our visit, I was blown… away! They listened to us, were honest about what they could/couldn't do, didn't try to upsell with things we didn't want or need, and the # we agreed to on the sales floor was actually the # we signed for in finance!! That has NEVER happened to us before. The quality service & respect we were shown during our purchase was top notch!!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chevrolet Gilbert! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bad service.
by Mike747 on 12/02/2023I called my service advisor. They said it would be about a week till they could get to it. So I brought it in the next week. Three weeks later I was able to pick it up. It was a simple sensor that took a few hours to replace. I had to pay… $600 in rental car. The service advisors just kept telling me lies.Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2821 to discuss what we can do to help.
Great service
by TimT1968 on 12/01/2023All work was performed was completed on time and in a professional manner. The only issue I had dealt with the wait for diagnosis. But, seems to be an issue of not enough mechanics to go around. I couldn't get either of the Chevrolet… dealers here in Tucson to even look at the car as they were "too busy" to conduct diagnosis or didn't "do transmission work". Turns out, the issue was broken motor mounts and not the transmission. GM corporate needs to address the wait time issue at their dealerships (more mechanics to handle workload). This issue may impact their customer's future purchase decisions.Hi, thank you for taking the time to share your feedback with us. If you're ever in need of more help, please let us know!
Great service
by BnDavis on 11/28/2023Jennifer was and team was great. They quickly found the issue and got me back on the road.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
New car
by Holly dinno on 11/24/2023Always come back have bought 7 vehicles Always fare and find what I wantHi Holly, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very Satisfied
by Car buyer on 11/22/2023We were very pleased with the whole experience of buying our new vehicle. Our salesman was very helpful and courteous.Hi, it is great to read such wonderful comments about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Dealer Damage to Vehicle
by Brandon on 11/25/2023Our service rep Ivan has been helpful but overall very dissatisfied with the experience we’ve had with my daughter’s car. Vehicle was brought in for a very simple sensor repair (particulate matter sensor in exhaust). What should have… been an hour repair has now turned into a multiple week affair. While removing the sensor the tech accidentally damaged the exhaust pipe of the vehicle. Chevy did well and came clean but the OEM part is on back order with no ETA. A temporary fix was attempted with a new pipe they had to machine new ports into so the car can drive however it is still flagging check engine light and emissions warnings. My daughter is understandably very leery to continue driving this car but at 19yrs old is too young to rent another one. I have now emailed the General Manager (Dustin) on 11/24 to see about potentially trading in her vehicle and if he could help facilitate us to a sales manager who can give her a fair deal after all this mess but no response yet. I will likely have to go back into the dealership to get anyone’s attention and hopefully receive some form of meaningful offer or discounts to account for her (and our) time, money, and frustration for damage and supply chain issues caused by Chevy.Hi Brandon, we are deeply disappointed by your experience at AutoNation Chevrolet Gilbert. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 630-2821 -- we hope to hear from you soon.
Less than impressed
by Matt__R on 11/21/2023Went into AutoNation Chevrolet for a routine oil change service appointment. While my appointment was at 7am, did not talk to a service advisor until after 730. Told the service advisor that I had a nail in the driver side front tire which… I wanted to get fixed in addition to my scheduled oil change. Waited for service to be done and when reviewing work done, did not see anything about fixing the tire. The service advisor said the tech found no nails in any tire. I told him I had personally seen the nail, so please take it back and fix it while I was there. After 30plus more minutes he came back to me and said the tech could not find anything. So I asked for my keys and left. Today I am having to make a separate trip to discount tire to plug the leak and nail which I can still see. I will not be going back to AutoNation Chevy as how can I trust their techs to actually fix a complicated problem when they can't even find a nail in a tire.Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2821 to discuss what we can do to help.
Purchase of a vehicle
by Priscilla on 11/19/2023Great customer service, worked out things so it was workable for us. Our salesman was courteous, supportive and worked hard to help us find the right vehicle. I am thankful for his patience and willingness to go the extra mile.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Customer
by SusanClev on 11/08/2023The sales process was seamless.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent customer service
by Amelia Carboni on 11/08/2023I had a great experience. I love my car, they are professional, friendly and knowledgeable. Thank you!!Hi Amelia, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service At Auto Nation Gilbert
by Wendy Parton on 10/24/2023The service at Auto Nation Gilbert is like a well oiled machine. Jenn, my service advisor, is honest, communicative and always keeps her clients front and center. She is a true asset to this dealership and is one of a kind. It's… refreshing to have such great customer service when it's so hard to come by these days.Hi Wendy, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet Gilbert. If you need more help, our team is available to talk -- safe travels!
SUV Purchase
by Megan.S. on 10/21/2023My husband and I are extremely happy with our purchase of our new vehicle through Auto Nation. Our old vehicle was just recently totaled in an accident. That was our only way of transportation so we needed something quick. Antonio was our… salesman. He helped us find our new vehicle in no time. We ended up getting it shipped out of state and the process couldn’t have gone any smoother. We are extremely happy with AutoNation. This was our second vehicle we have purchased through AutoNation and will continue to buy all of our vehicles here.Hello Megan, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Best Service Ever
by Rick_Az on 10/17/2023I was in and out in less then 1 hour for an oil change on my 2020 corvette. The service was impeccable and the service representative took care of my car and me in an excellent manner. My car was in good hands with AutoNation.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
First oil change and warranty item.
by Douglas on 10/16/2023The two service representatives were knowledgeable and friendly.Hi Douglas, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet Gilbert. Please don't hesitate to reach out if there's anything additional we can do for you.
2024 Chevrolet Blazer RS
by CamaroSS21 on 10/13/2023FriendlyHi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Regular Maintenance
by Norm2023 on 10/12/2023Good customer service. I arrived about an hour earlier than my scheduled appointment and Jenifer was able to get my car in right away. The serviced the car with everything I asked for and gave me a complete report on the service afterward.… Very Timely.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Buying a new truck made easy!
by RCW4316 on 10/05/2023I just purchased a new truck and the process was so easy and hassle free. Benji, sales and Kenny, finance were both terrific. If you dread having to deal with car sales people and such, go here they will treat you right.Hi, your satisfaction is our top priority. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
by Sandy Karon on 04/25/2025