Lexus of Chandler
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Customer Reviews of Lexus of Chandler
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Excellent Car Buying Experience
by JSandoval on 09/17/2018My husband and I purchased a Lexus NX from Samantha Terry in July. Samantha is pleasant, knowledgeable, and friendly. Samantha gave me a price quote within 15 minutes on the NX I test drove. Other dealerships wasted over an hour of my… time before quoting a price (a higher price). I am happy that we purchased our new NX from Samantha.Lexus of Chandler - Best in the Business
by aortega1987 on 10/11/2017updated 10/16/2017My experience with Lexus of Chandler has been nothing but excellent. This is my 3rd Lexus purchase within the past 36 months. The Lexus team are the best in the business with top tier customer service including Gregory Nicholay (Sr. Sales… Rep), Ed (sales manager), and Leon Rios (finance manager), as well as Alan Rogers (Service Consultant). The process is smooth, timely, and it is always a pleasure working with Lexus of Chandler as they make the car buying experience one that you will remember for not only for future purchases, but as well as for the purchase of your family and friends. Team Lexus of Chandler doesnt treat you like a customer they treat you like family. Thank you Team Lexus for all that you do for my family by providing a positive experience time and time again. Respectfully Yours, AOHORRIBLE EXPERIENCE
by phxbear1 on 06/05/2017Went in over 2 weeks ago to leave a 2017 Lexus RX. They transferred a car from another dealership. Went in to pick it up when the salesman called to say it was ready. From then on, it has been a NIGHTMARE dealing with this dealership.… Finance manager had me wait over an hour until his printer was operable. Called the GM for assistance. To date never heard from him. There was a refund due to me since I traded in a car- waited 9 days together my refund. Today, after 2 weeks, I called to see where the proper registration and license plate sticker was- person told me that she JUST received the paperwork and she will process it this week. DEFINATELY, go to any other Lexus dealership before this one!!!! JUST A MESS!Help with our Navigation System
by lexuslover7777 on 04/08/2017We have had a Navigation system in our Lexus for about a year, but never have used it. Being senior citizens we were hesitant in learning but decided to call the dealership and asked if we could get some basic instructions. Gene Penna was… so patient and really took the time to give us an understanding of how the Navigation system works. He is a great teacher and we were so thankful for his time and knowledge. We can't thank him enough for all of his help.Not ethical
by co_kisko on 05/16/2016We were in the process of purchasing a car. THey let someone jump in line and purchase the car. That is not ethical!A Very Disappointing Experience
by Abbyjessa1 on 02/09/2016updated 02/29/2016A very disappointing and offensive experience. Drove to Chandler from Surprise to see a 2007 Lexus RX 350. Mike, the salesman was very RUDE and UNPROFESSIONAL. He told my husband that he was going to have the truck cleaned and will call… when ready. When we can back, he made us wait for him outside the parking lot because he was in the middle of finishing up something. Then, told us "Do you want to drive the car or not?" Is this the attitude and demeanor that a PROFESSIONAL person should have? One would wonder if he treats his customers this way all the time or is he just being "selective"? There is NO place for somebody like this to work in Sales! We maybe "just ONE possible buyer out there" but everybody needs to be treated with RESPECT AND COURTESY no matter what!Friendly, Fast and Stress-free
by JPena090601 on 02/27/2016This was the best car buying experience I've ever had in the 20 years I've been doing this. Trstan Tolley was pleasant to work with and Gene Penna was great, also. Apart from that, they've got a great selection of cars at very competitive… prices. I flew in from El Paso just because they wanted my business more than the local delear and came otut ahead in price by buying here. I'll be coming back again.Great salesman
by Skillet16 on 02/20/2016My husband and I found this to be the easiest car shopping experience ever due to friendly, efficient salesman Brian Mahony.Great customer service
by JDJerry on 02/04/2016Brian Mahony went above and beyond helping me with my new 2016 ES 350.Thank you Brain.Great Lexus Dealer
by Siriusq on 09/19/2015This is an outstanding dealership. Kelly answered questions, provided information, and let the IS 250 make the sale. Highly recommend!Excellent Service Friendly Staff
by MRB14 on 07/29/2014This dealership provides A+ service, I'd highly recommend them if purchasing or leasing a new vehicle. All the Staff especially our Sales Rep Brian M were very helpful. They presented multiple options and were not at all pushy, we're very… happy with our decision. Brian made sure we were attended to throughout the entire transaction including follow up. They even followed me home in my old car so that I didn't have to worry about getting it home later. Never have I felt better about buying a vehicle, thank you to Lexus of Chandler for coming through big!Sold GX 460
by mr_sylvester on 08/26/2010I was sold a GX 460 even though there has been a recall on it without notification. The car is great and all, but I wish they would have been upfront about things like this. There is fundamental issue on GX for acceleration problems which… they claim is not safety hazard, but it will be once there are more accidents reported. Otherwise the sales process was good...Stayed 2 1/2 hours past closing to satsify my needs
by zab23 on 07/15/2009Anthony Valenti stayed 2 1/2 hours past closing to wait for me to drive up from Davis-Monthan AFB and purchase a 03 Mini Cooper (which was everything they said it was and more) and have his mangaer and finance manager stay behind to help my… family and I out. The class and professionalism displayed was bar none and their attitude was never in a "let's hurry up" kind of mood. I'm very pleased with the vehicle and deal we could arrive on and if you have any disputes on where to shop for you next used or new vehicle. I would choose Lexus of Chandler and ask for Anthony and he'll treat you right or make sure someone there can. Thanks again.Be VERY Carefull at this Dealership
by MrPino on 01/14/2009Be VERY careful if you plan on purchasing a used vehicle from this dealer. I bought a used Lexus and it was delivered with a faulty transmission, bad steering wheel tilt motor and lower ball joints. The sales personnel had asured me the… vehicle was in good condition when I requested that a comprehensive pre-purchase inspection (to be paid by me) be completed. Followup conversations with the delaership were useless. Trust BUT verify with these guys.ES 350
by praz on 08/02/2007Bought ES350 with premium package, etc for $33250.00+TTL ($36900 OTD) while the MSRP was $37087. Was also provided with touch-up paint and clear mats at no extra cost by the sales manager and the finance manager gave 50% discount on basic… window tinting.5 and counting
by makrug on 07/31/2013updated 06/13/2025We recently purchased our 5th Lexus from the Penske group, 4 at this location. We have come to trust the reliability of the Lexus product and the service behind it at this dealership. I spoke with Shannon about the vehicle we wanted, RX 350… and the packages we wanted included. It was seemless, they are up front on their pricing, and appreciate returning customers. When we took delivery of the vehicle, Eric was very generous with his time, and provided a very comprehensive review of the vehicle and all the bells and whistles to my wife. We feel valued, and appreciated at this dealership, and have great trust in Dax in the service department.Outstanding
by sunbadgers on 06/12/2011updated 06/13/2025This dealership is outstanding in every way. What a wonderful experience. I will recommend Lexus of Chandler to all my family and friends. This group is the total package. You will be treated fairly, with respect and with the customer… service that we should all receive for a purchase at this level. After a great amount of negotiating, we settled on a number that was acceptable to all parties and not once did I ever feel pressured or treated unfairly.Customer Service At It's Best!
by nje on 09/10/2012updated 06/13/2025After having a bad experience at another Lexus dealership I was advised by a friend to visit Lexus of Chandler. I must admit my bad experience made me a little skeptical of Lexus. From the minute I walked into Lexus of Chandler I was… treated to "Customer Service at it's Best". Diana, Christina, Raad, and Bernie made purchasing a new car a good experience. I am no longer skeptical about Lexus and am so happy with my new car. I will recommend Lexus of Chandler to my friends and family.Lexus Of Chandler
by giavu012 on 08/27/2013updated 06/13/2025To those who are looking to buy a fabulous, high quality luxury car, new or pre- owned, you need to go to Lexus of Chandler. I recently bought a Certified Pre-Owned Lexus IS 350 from these wonderful ladies and gentlemen. My car buying… experience has changed ever since! I have never been treated so kindly at a car dealership before and they are not your typical high pressured salesmen. They don't treat you differently just because you are young or old, or what you show up wearing. They are very consistent about their professionalism and ask you what you are looking for, what your budget is and what they can do for you. I can personally say that I have been to all the Lexus dealerships here in Phoenix and Tucson looking for the perfect car, and this was the only dealership that did not look down on me because I wasn't buying brand new, (keep in mind, for those that treated me terribly at the other car dealerships, I still payed $30,000 for a "used" car when I could have bought a brand new one somewhere else). I personally was taken care of by Mark P, who was very nice, easy to talk to, and really helped me get what I wanted. Mark was never pushy, condescending when I asked him questions and was always a pleasure to work with. Mark was also extremely patient with me and helped me understand all the details of my contract. He never once made me feel uncomfortable. The director of sales, Bernie W was also pleasant and thanks to him as well, I was able to purchase my Lexus. I highly recommend coming here if you are interested in owning one because they really are superior cars compared to what is out there. I use to own an Infiniti, and it cannot be put on the same playing field as a Lexus. In addition, the customer service here is fantastic and I would ask for Mark P to help you with your car buying needs. Even after my deal went down, he still was there for me when I had any questions or concerns!! I never once felt pushed off or ignored. I would also request to work with Robert J in services if you buy a car here. He is efficient and makes things go very smoothy as far as getting in and out of there for services. I normally do not write reviews often, but these guys at Lexus of Chandler have really impressed me as far as customer service goes. It's beyond excellent and outstanding!! Thank you so much again guys, especially Mark P, for everything! I am ecstatic with my purchase and I am recommending everyone that I know that is looking to buy to come to you guys!! XOXOXO!! Gia VAVOID THIS DEALER
by GeorgeOldTown on 11/20/2013updated 06/13/2025AVOID THIS DEALER. Again, AVOID THIS DEALER. I purchased a late-model pre-owned luxury sedan with low miles. But if you think it was from a respectable & reputable dealership, GUESS AGAIN. My understanding was the vehicle Id purchased had… NO issues whatsoever. NONE. However, once I drive the car off the lot & get it back home, what do I discover? DAMAGE. Plain and simple there is DAMAGE. On the underside of the front bumper. Its all cracked and sagging and WRECKED. Before I bought it, NO, I did NOT get down on the ground on all 4s to try & shimmy & wedge myself underneath the vehicle to inspect for structural damage. Is that what you NEED to do before you buy a used car at Lexus of Chandler?!? I mean, isnt THAT kind of deceptive & unethical [non-permissible content removed] that happens down on the used car lots on Van Buren Street or on Main Street in Mesa??? Is THAT the kind of dealership Lexus of Chandler is?!? In a word, YES. Because at Lexus of Chandler, I was sold a used vehicle that the general public would all agree was DAMAGED. Furthermore, it turns out that the dealer knew ALL about this damage, but deliberately neglected to inform ME about. Thus, once I discovered the truth, my first day of ownership was NOT spent joy-riding around or otherwise showing off my new purchase. Instead, I went to COLLISION CENTERS to get estimates to repair the DAMAGE for parts, paints, & labor. For example, Lexus of Chandler itself uses the Penske Collision Center in South Scottsdale. Penske estimated the repair for the DAMAGE to my vehicle at over 2 THOUSAND dollars. Thats 2 GRAND. Who wants to buy a used car for $20K only to find out that on top of all other expenses, there is an additional $2K or 10% of the purchase price -- awaiting to be spent to repair secret DAMAGE?!? My car was NOT sold to me as a fixer-upper. It was NOT sold to me as mechanics special. It was NOT sold to me as a vehicle requiring any TLC. It was sold to me as a whole and totally complete vehicle in need of NOTHING. Thus I took the car back to Lexus of Chandler and informed the sales team of this. The first to deal with me was my actual salesman. I say deal with me because by this time, though, I didnt feel at ALL welcome at Lexus of Chandler I felt like Lexus of Chandler just wanted me to get off their lot -- & STAY off & not bother them with my problems. Thus it came as no surprise when my original salesman ended up SHOUTING at me outside in front of the showroom that Lexus of Chandler would NOT replace the damaged bumper. The salesman SHOUTED over & over & OVER again that Lexus of Chandler would NOT replace the front bumper. Like, WTF should Lexus of Chandler expect customers to stand outside in front of the show room and have their salesman SHOUT at them?!? UNREAL. Accordingly, I had no choice but to take this drama INSIDE -- into the showroom -- where sales director Bernie W was located. Mr. W admitted YES, he knew all about the vehicles condition prior to sale. But he insisted the damage was merely cosmetic. However, when I further pressed Mr. Wahl as to why this two-thousand dollars worth of cosmetic damage had not been repaired prior to offering the vehicle for sale, Mr. W basically stated the cost of the repair would have priced the vehicle outside of the profit margin desired by Lexus of Chandler. My, my, my -- isnt THAT a pretty pathetic picture? Moral of the story: AVOID THIS DEALER. Who needs the deception?!? Who needs the drama?!? Who needs the DAMAGE?!? AVOID. THIS. DEALER. Signed, George from Old Town ScottsdaleDeal cancelled by writing review
by nolexus on 08/05/2011updated 06/13/2025I was in dealership with a friend and we completed all documentation signatures with Finance department on Saturday. They said they will send documents to my friend on Monday. On thursday we called Delaer for documents and HE SAID HE SOLD… THE CAR TO SOMEONE ESLE AS I WROTE DEALER REVIEW in dealerrator.com Be CareFull in writing review for Lexus Of Chandler before you take your car
About our dealership
Sounds like after the sale they don't care. Think I will look elswhere
by chasroberts on 06/17/2018