Lexus of Chandler

AVOID THIS DEALER. Again, AVOID THIS DEALER. I purchased a late-model pre-owned luxury sedan with low miles. But if you think it was from a respectable & reputable dealership, GUESS AGAIN. My understanding was the vehicle I’d purchased had NO issues whatsoever. NONE. However, once I drive the car off the lot & get it back home, what do I discover? DAMAGE. Plain and simple there is DAMAGE. On the underside of the front bumper. It’s all cracked and sagging and WRECKED. Before I bought it, NO, I did NOT get down on the ground on all 4’s to try & shimmy & wedge myself underneath the vehicle to inspect for structural damage. Is that what you NEED to do before you buy a used car at Lexus of Chandler?!? I mean, isn’t THAT kind of deceptive & unethical [non-permissible content removed] that happens down on the used car lots on Van Buren Street – or on Main Street in Mesa??? Is THAT the kind of dealership Lexus of Chandler is?!? In a word, YES. Because at Lexus of Chandler, I was sold a used vehicle that the general public would all agree was DAMAGED. Furthermore, it turns out that the dealer knew ALL about this damage, but deliberately neglected to inform ME about. Thus, once I discovered the truth, my first day of ownership was NOT spent joy-riding around or otherwise showing off my new purchase. Instead, I went to COLLISION CENTERS to get estimates to repair the DAMAGE – for parts, paints, & labor. For example, Lexus of Chandler itself uses the Penske Collision Center in South Scottsdale. Penske estimated the repair for the DAMAGE to my vehicle at over 2 THOUSAND dollars. That’s 2 GRAND. Who wants to buy a used car for $20K – only to find out that on top of all other expenses, there is an additional $2K – or 10% of the purchase price -- awaiting to be spent to repair secret DAMAGE?!? My car was NOT sold to me as a fixer-upper. It was NOT sold to me as mechanic’s special. It was NOT sold to me as a vehicle requiring any TLC. It was sold to me as a whole and totally complete vehicle in need of NOTHING. Thus I took the car back to Lexus of Chandler and informed the sales “team” of this. The first to “deal” with me was my actual salesman. I say “deal” with me because by this time, though, I didn’t feel at ALL welcome at Lexus of Chandler – I felt like Lexus of Chandler just wanted me to get off their lot -- & STAY off & not bother them with my problems. Thus it came as no surprise when my original salesman ended up SHOUTING at me outside in front of the showroom that Lexus of Chandler would NOT replace the damaged bumper. The salesman SHOUTED – over & over & OVER again – that Lexus of Chandler would NOT replace the front bumper. Like, WTF – should Lexus of Chandler expect customers to stand outside in front of the show room and have their salesman SHOUT at them?!? UNREAL. Accordingly, I had no choice but to take this drama INSIDE -- into the showroom -- where sales director Bernie W was located. Mr. W admitted YES, he knew all about the vehicle’s condition prior to sale. But he insisted the damage was merely “cosmetic.” However, when I further pressed Mr. Wahl as to why this two-thousand dollar’s worth of “cosmetic” damage had not been repaired prior to offering the vehicle for sale, Mr. W basically stated the cost of the repair would have priced the vehicle outside of the profit margin desired by Lexus of Chandler. My, my, my -- isn’t THAT a pretty pathetic picture? Moral of the story: AVOID THIS DEALER. Who needs the deception?!? Who needs the drama?!? Who needs the DAMAGE?!? AVOID. THIS. DEALER. Signed, George from Old Town Scottsdale