Customer Reviews of AutoNation Nissan Chandler
Review type:
Excellent car buying experience
2021 Nissan Armada regular service
by Kashif H on 10/06/2023Excellent service and quick turnaround by the service team.Hi, we are pleased to hear you had such a positive experience with us, Kashif! Don't hesitate to call us if you ever need anything. Be safe on the road!
AutoNation Nissan Chandler, AZ
by John T. on 10/02/2023I had a small issue with my 2022 Nissan Rogue. I went to the service department and worked with Jennifer Lane and she was great! Jennifer called in the regional service manager and then contacted Nissan USA. She continually kept me… up-to-date on the progress of the issue as well as being friendly and very professional.Hello John, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Poor Service
by Dansberry on 09/25/2023I went for a diagnostic but was never given a quote. So, when I picked up my car, I was told that the fee was $189. That morning, at 7:00am, I dropped off my car. I went to the tech who was attached to my appointment but when I went to his… desk, he told me I wasn't his customer which was fine, but he was extremely rude. I was told I'd be given a call within 2 hours, nobody ever called. Around 2pm, I called and was then told my car was ready. The technician disappeared for 20 minutes with my paperwork, so I was unable to leave until he returned, and my visor was broken.Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (480) 630-2828 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Service for Nissan Murano
by basha788 on 09/25/2023Great experience ....quick service,,,friendly staffHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Not recommended for a novice buyer
by Tucson Dan on 09/25/2023Auto nation (supposedly) does not negotiate on any pricing or fees. (However, the longer they have a vehicle, they will drop the price accordingly) I was in touch with several different sales people from two different Auto Nation Phoenix… dealerships which made things really confusing. I test drove a truck at Auto nation Chandler and left without purchasing as it was a little out of the range I was looking for. Then I was contacted by Auto Nation North Phoenix saying they would sell the same exact truck to me for $800 less. (Weird, as I was told the price was non-negotiable??) I was interested and put a deposit down, but found out not buying at the Nissan dealership negated the extended CPO warranty plus the local tax was higher. ( Not worth saving $800) They failed to mention this! I was informed about this from Nissan/Chandler when they saw the truck being requested to move to the North Phoenix dealership. So, I decided just to purchase from the Nissan /Chandler dealership. Initially, they wanted to charge for bringing the truck to Tucson. But, I was leaving town and they wanted to complete the deal before months end. They relented and brought the the truck down for no charge and to do the paperwork in Tucson. Finally, I purchased the vehicle. After 6 weeks, they never filed my title, registration or plates! (They charge $500 for this) No one would ever answer their phone in finance so I finally went to the manager. He was very apologetic and helped to expedite a new temp plate. Hopefully my paperwork and license plate will be "in hand" soon On a positive note, I did get a good deal on a "new" Nissan truck with only 3500 miles on it. (Program truck) They do offer add-ons but I was under no pressure to buy them. What you see on pricing and fees is what you will pay. That is certainly a big plus. They do have very competitive prices as I shopped across the country. Also, the salesperson I test drove with was always reachable and did his best to help . (Unlike the rest of the staff) I would recommend Auto Nation Nissan/Chandler as maybe my experience may have been an outlier. However, it was certainly more stressful than was needed to buy a truck.Hello, thank you for taking the time to leave us feedback. If you ever need help, just give us a call. Happy motoring!
Recalerbrate onboard computer
by Bison123 on 09/22/2023Brought in to recalerbrate on board computer. Process completed and vehicle returned to me with check engine light off. Within 24 hours light reappeared . Awaiting response from Nissan..Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 630-2828. We hope to hear from you.
Review of services
by AngelaM on 09/21/2023My service visit went very well. Caryl addressed all of my concerns as well as the basic service provided. She was very professional and courteous.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
AutoNation Excellent Service
by Bonnie1946 on 09/16/2023I was extremely satisfied with the service I received at AutoNation. The Sales Associate, was very knowledgeable and and answered all my questions. We were interested in in a Rogue but after looking at the different cars available we… decided to check out the Sentra. I could not be happier with the vehicle we choose. It gives us the excellent millage we were hoping for and it is a beautiful car. The color is unique. I really like everything about this car. I'm happy each time we check out the millage we get with the gas we use and it is great! We never could have gotten this millage with the Grand Cherokee! This Sentra is truly the best purchase we have ever made.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Thank you for your prompt services and attention!
by Carlos B on 09/12/2023I just want to thank Daniel Bedolla the service advisor at Nissan for recommending replacing my Pilot's battery. You had me in and out of the dealership so quickly! Thank you for your team's prompt services and attention to your customer's… needs. I'll see you in about 6k miles for my next service!Hi Carlos, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Happy With My New Sentra SV
by AndrewS on 09/11/2023The sales experience was a pleasant and without pressure.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Service associate
by Zacharias on 09/05/2023The Edmund was so professional and treated me as a very valuable customer.Hi Zacharias, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
People make the difference
by Frontier on 09/04/2023I appreciate my service advisor, Jennifer. She keeps me updated, is genuine, and has a confident flow. Jennifer identifies solutions, effortlessly weaves humor into our conversations I appreciate her knowledge and care each time I retract… with her.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
mr
by Malcolm on 09/01/2023Julio is great, service was completed on time and everything was as expected.Hi Malcolm, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Julio is a great service adviser have been working with him for over 20 years
Good deal and free delivery
by AZDonnyg on 08/31/2023My salesman Joe Cola was great. Got a good deal on a new Rogue and delivered to me for free.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great service
by David G. on 08/29/2023I was running late and they were still able to get me in and out in a timely matter.Hi David, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
New Sentra SV purchase
by Greg B. on 08/21/2023My experience at AutoNation was great from start to finish! No pressure, no bait and switch, price promised on phone was price on delivery. All staff I worked with were friendly and I had a great overall experience.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Review on My Last Visit to Nissan Autonation Servicing
by Carol Lemke on 08/18/2023It was good. the service representative was professional and wxplained what they wounld do ,. when thy were done, my car was clean and serviced properly.Hi Carol, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience!!
by Tina and Justin on 08/10/2023Awesome experience at AutoNation Nissan Chandler! Billy, our sales guy, was passionate about finding my son his perfect car. He listened to our likes and dislikes and stayed within our budget. Thank you!@Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Pretty Good Experience
by BackDoc13 on 08/04/2023From the time we started looking, to the time we left with our new car, took about 4 1/2 hours. Way to long. Picking out the car, test drive, making an offer, was a joy. The salesman was great. The manager was great. The financing process… took WAY too long. After that circus was over, that's when they STARTED preparing the car. Why not prepare the car at the same time we are dealing with finance? There was a lot of standing around and waiting. They kept apologizing and saying 10 more minutes. We heard that a LOT! If it wasn't for the ridiculous length of time, this would be a 5 star rating.Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Battery check
by Battery on 07/25/2023This happen twice and I didn’t say anything.. now I am .. I took my car in for battery check … waited quite sometime.. wondering why the wait so long.. went to the front to ask my service guy .. to see my car was finish … I felt like my car… been in the front and he didn’t let me know until I came up there to see what’s going on… This was the 2nd time I notice this happen…Hello, we appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 630-2828 -- we hope to hear from you soon.
Oil change
by UCONN97 on 07/23/2023Adrian was great and attentive.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Tanya, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Nissan Chandler! Feel free to stop by if you ever need any more help.
by Presley Palmer on 03/01/2024