Larry H. Miller Dodge Ram Avondale
Customer Reviews of Larry H. Miller Dodge Ram Avondale
Review type:
2019 Ram Truck
by Ross on 09/03/2019I had a great experience with my salesman Malcolm. He got me into a new truck instead of used one. I didn't think it would be possible, but he showed me a great truck and at the price point I wanted.Ram 1500
by Brian on 08/27/2019Dealership was friendly except for the sales manager. My salesman was great with answering questions and concerns.Thanks for coming in! Have a great day! - Mike Messina, General Manager
Mr
by Randy on 08/01/2019Juan Hernandez and Marc were nice to deal with and answered all my questions. Though they ripped my head off on the deal lolThanks for your feedback! We appreciate your support. If there is anything else that we can do for you, please give us a call. Have a great day! - Mike Messina, General Manager
Dodge Ram 2500 purchase
by Raymondmarion on 07/17/2019This was our third time buying a truck from Larry Miller Dodge Ram Avondale. And as always the sales team and finance to were excellent to work with. When it comes to buying trucks we will always go to them.Thank you for stopping by to leave us this wonderful review! Enjoy your new truck! - Mike Messina, General Manager
Great dealership
by paulb on 05/27/2019updated 06/03/2019This dealership made our purchase very pleasant. they went above and beyond to work with us on our trade in value and payment. we walked away with the truck and payment we wanted without any stress.Easy shopping
by FirstRam on 04/06/2019We identified the truck we wanted, contacted the dealer through the website, completed the process remotely, and had it delivered. Smooth and easy.Thank you for coming to see us! We are thrilled to see that you found the perfect truck. Please let us know if you need anything else moving forward. Have a great day! - Mike Messina, General Manager
2018 RAM Power Wagon Purchase
by Bob on 03/31/2019I recently purchased a new 2018 RAM Power Wagon through Larry H. Miller (LHM) Dodge Ram, Avondale. The sales process went well and I felt like I received a fair deal. The concerns or issues, which drove the overall sales rating of 2, were… related to the post sale warranty process and the LHM staff's inability to answer questions related to the RAM options,features, etc. or the inconsistent conflicting answers to my questions. For example(s): 1. My research showed that Power Wagons come with rubber floor mats. Sales person indicates it does not. I later find on the 'shipping' document from the factory that it did indeed come with rubber floor mats, however, when I mentioned this, I was told it doesn't have rubber floor mats so I didn't get them. 2. I am old school and have historically performed my first oil change on a new vehicle at 500 miles. When asking when to change the oil on the new RAM the sales person said don't change until 2K miles, warranty person, who was pushing the warranty said every 4 months regardless of miles, and their head service manager says 7.5K miles or at 1 year, whichever comes first. I tend to lean towards the service manager's recommendation. Warranty person is trying to push the warranty product. Not sure whose advise to take. 3. The option to buy an extended warranty was confusing as the warranty information shared with me, as well as the answers to my questions related to the warranty coverage, was later to be found inaccurate once I thoroughly went through and read the warranty paperwork details. 4. This purchase is a very low mileage usage vehicle thus the benefit of some of the warranty items were not cost effective. For one warranty item I was under the impression that I would get six (6) oil changes. This was true, however, you had to use them within two (2) years. If I follow the service manager's advice and based on my usage, I would only use two (2) in total. Buying six (6) would not be cost effective. When asking the warranty person to cancel this warranty feature he was persistent that I needed to change oil every four (4) months thus the need for six (6). Who do you believe? The service manager who does this every day or the warranty person who is trying to sell you a product? In summary, I am satisfied with the vehicle, felt that I received a fair deal, and I have downloaded the owner's manual off the internet to answer my questions. Getting rubber floor mats and skipping the meeting with the warranty sales person would have elevated this to a rating of five (5).Hello, thank you for making me aware of your negative experience. We believe that we have the best technicians in the industry. When it comes to questions or concerns, there is not any one better to turn to, than our experts. It is unfortunate that you received conflicting information regard the oil changes and the floormats in reference to your 2018 Ram Power Wagon. I would like to speak with you regarding these problems and provide you with further insight. Additionally, I would be delighted to answer any questions that you may have in regards to your purchase. At your convenience, please feel free to give me a call so that I may offer my assistance. I hope to hear from you soon. - Mike Messina, General Manager, (480) 865-2048
Great Service
by Greg_Prudhomme on 11/20/2018Larry Miller is first class. All of my experiences with sales and service have been great. Fast, professional, and good work. Tim Swan does a particularly good job.Greg, we appreciate you taking the time to leave us such a kind review. I am glad that Tim was so great to work with. We will look forward to assisting you in the future. - Mike Messina, General Manager
Larry H. Miller Dodge Ram Avondale is a great place to purchase a vehicle.
by Big_Jon on 08/30/2018updated 09/04/2018First of all this was my second purchase from LMD. My salesman Raymond and the LMD team were once again great and continues to work towards getting me everything I wanted. I strongly suggest anyone in the market for a new or used vehicle to… make Larry H. Miller Dodge Ram Avondale their first stop.Jon, thank you for coming back to us for you second purchase! I am happy to hear that Raymond and our team could get you a vehicle with everything you wanted. We will look forward to being of help again in the future. - Mike Messina, General Manager
Alternator Recall
by BMitchell8 on 08/05/2018My car randomly, completely shut off due to a faulty alternator that was recalled back in aug of 2017. Another dealer had failed to service that. I ended up towing my car to Larry H Miller after hours and got a call regarding the issue at… 9a the next day. They did everything to make it right! Great service advisor Richard and Service manager Mr Schmidt i believe deserve all of the creditMitchell, I am so happy to hear that Richard and our team could be of help and get your recalled alternator taken care of for you. We are grateful that you came to see us and thank you for this review. If we can do anything more for you in the future, be sure to let us know. - Mike Messina, General Manager
Perfect Customer service
by BAM2723 on 07/13/2018Enjoyed my visit and left completely SatisfiedI am thrilled to hear that you enjoyed your visit and we could help you leave here satisfied with your time. Thank you for your review. If we can do anything more for you in the future, be sure to let us know. - Mike Messina, General Manager
Love my Truck
by Paul2018 on 07/03/2018Joshua was great. Very good with customer service, was courteous of our time and ensured that everything was done correctly and efficiently. He ensured that we got all the discounts available to help us. Great personality. We had… called about an online truck and he had it out, washed and ready for us to view.Congratulations on your truck, Paul! It's wonderful to hear that you enjoyed working with Joshua and that he got everything done efficiently for you. Thank you for letting us know how it went and we look forward to working with you again! - Mike Messina, General Manager
Review
by Bianca2018 on 06/08/2018My experience with these guys was great especially becuase of who helped us out through out the whole time while choosing the car and even going thru the number arrangements Albert did a great job in keeping us informed and making sure we… always felt comfortable! I definitely will recommend anyone to you guys ! Thanks!Bianca, I am thrilled to hear that Albert was able to help you have the best buying experience. We appreciate this wonderful review and kind recommendation. If there is anything else we can do for you, be sure to let us know and we will be glad to help. - Mike Messina, General Manager
A+
by Robertodg on 05/17/2018This was my third time in 18 months buying a vehicle from Thad here. Always a great experience, quick and easy. I showed up from a jobsite, my truck was loaded with all of my tools, Thad helped me switch everything from my old truck to my… new one, including the vinyl bed cover, now THAT'S service, especially since it was over 100 degrees out. If you're shopping anywhere else, you're just plain missing out. I can't say enough good things about this place, from sales to service to finance, top shelf across the board!Roberto, thank you for your shining review. I am very pleased to hear that Thad was able to go out of his way to help you and get you completely taken care of. Thank you so much for coming back to see us and if there is anything else you need, be sure to let us know. - Mike Messina, General Manager
Great Dealership
by DougW555666 on 03/09/2018Larry H. Miller Dodge in Avondale helped me get into a great truck at a great price and gave a generous value on my trade. Highly recommend this dealership and James, the salesman I worked with. He was extremely professional and great to… work with. Didn't stop there, as Adnane in finance is #1 just a really cool guy, and #2 got me a great interest rate AFTER THE FACT of having bought the truck. Called me back in and really helped me out with my payment. So really, to Larry H. Miller Avondale Dodge, James and Adnane I give my highest recommendation and a well deserved 5 star rating.Thank you for sharing your excellent experience with us Douglas. Congratulations on your new Truck! I'm thrilled that James was able to get you a great deal on your trade-in and get you on the road in a quick and timely fashion. We greatly appreciate your recommendation. Please let us know if there's anything else we can do for you moving forward. - Mike Messina, General Manager
Awesome Experience!
by BJrebel on 02/12/2018I recently purchased a Ram 1500 from this dealership. It was the best experience I have ever had buying a vehicle. All staff were professional. All questions were answered thoroughly. My salesman Jesse Hernandez was the nicest guy ever. He… was attentive to my needs and made good on all commitments he made. If you ever go to purchase a car at this dealership ask for Jesse. He will give you great service and will bring some good natured laughter to the process as well.Thanks for sharing your excellent experience with us, BJ! Congratulations on your new Ram 1500! I'm glad that Jesse was able to take such great care of you. He's an incredible member of our team, and he'll be thrilled to hear that he gave you a fantastic experience. We greatly appreciate your business, and look forward to working with you again in the future. - Mike Messina, General Manager
Great service
by Mannyhoopz121 on 01/19/2018Sales representative really went out of his way to get what I wanted . He listened to what I needed and did everything to make it possibleThank you for leaving us such a fantastic rating, Manny! I'm happy to see that we were able to exceed your expectations, and look forward to doing so again in the future. -Mike Messina, General Manager
Completely satisfied....
by mitchellsc8 on 09/06/2017The sales manager Victor called me today from Larry Miller auto dealership in Tucson, Az and has said he will take care of my problem. I am pleased with their urgency in taking care of this matter...Larry Miller dealership has called me back and the Sales Manager Victor told me today they will make good on the salesman's promises. I am now completely satisfied with my purchase.
Mitchell, please contact me at your next convenience and I will address your concerns with you. My number is (480) 865-2048. I hope to hear from you soon. Mike Messina, General Manager
Mitchell, I am glad that your problem was taken care of with your tires. Have a great day! -- Mike Messina, General Manager
Highly recommend Larry H Miller Dodge
by Annatrn on 08/22/2017Allen at Larry H Miller Dodge was great. He returned my phone calls promptly when other dealers wouldn't even bother calling me back. Staff was friendly and fast. I would definitely recommend anyone to buy from Larry H Miller DodgeThank you so much for taking the time to leave us a review. I am glad that Allen was able to assist you in the car buying experience. Let me know if you need anything else. -- Mike Messina, General Manager
Amazing staff
by joemack88 on 08/18/2017Love the whole buying process usually visiting a car lot is stressful but they were very helpful very clear and very direct. Definitely considering going back for next vehicleJoe, I am glad to hear that you enjoy the car buying experience here with us. We would love to have you come back when you purchase your next vehicle. Please let me know if you need anything else. -- Mike Messina, General Manager
Sales and finance
by Oscardee86 on 06/03/2017Ray Motley went above and beyond to get us the payment we were looking for. He helped us out from the moment we called him. I would recommend Larry Miller Avondale to everyone I know. Go see Ray!!!!Thank you for leaving us and Ray this great review! I am glad that he got you into a car that you love within your budget! Let me know if you need anything else. -- Mike Messina, General Manager
Larry H. Miller Dodge Ram Avondale is a proud designee of the Walter P. Chrysler Club Award, the automaker's highest honor, which denotes leading dealerships that meet overall sales, Mopar parts sales and customer retention goals. Our dealership is one of only 35 dealers to gain entry into this exclusive group. In addition, LHM Dodge Ram Avondale qualified for the Pentastar Club, for ranking in the top 30 for retail sales in 2019 within our Business Center Group of Chrysler, Jeep, Dodge and Ram dealerships. We also received the FCA Customer First Award for 2016, 2017, 2018,2019. This award recognizes leaders in customer sales and service experience based on five pillars: facility certification, performance measures, training certification, employee surveys and process validation.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
- Spanish
Thanks for stopping by! It was a pleasure having you at the dealership. Be sure to reach out if you ever need anything. Enjoy your new truck! - Mike Messina, General Manager
by Mike Messina on 09/05/2019