Larry H. Miller Dodge Ram Avondale
Customer Reviews of Larry H. Miller Dodge Ram Avondale
Review type:
Helped us find a new car
by mia_gonzalez on 06/03/2017Suzy was friendly kind and patient, she helped us to find a vehicle and find the best rate that would work with our trade in and keep us at a payment we were looking for!Timo Wilson
by BCarter on 04/27/2017I have to say the only reason I came back to Larry Miller is the professionalism and attention to detail that Timo brought to the table. His honesty and helping the customer get the best deal is utmost honorable.We are happy to hear that you have built a good relationship and that you trust Timo. Thank you for leaving us and him a great recommendation. Have a great day! -- Mike Messina, General Manager
Outstanding Customer Service.
by ashbullgrang on 04/23/2017I recently purchased a new car through Larry H. Miller Dodge Ram Avondale. The customer service that I received from the time I stepped foot in the door until the time I left the dealership was above and beyond my expectations. I never… once felt pressured to make a purchase and the salesman made sure I was pleased with the car I was purchasing.We are happy to hear that you had a killer experience at the dealership! We pride ourselves on the high level of customer service that we provide and we want to make sure that your car buying experience was the best it could be. Let me know if you need anything else. -- Mike Messina, Genera Manager
Great Experience!!
by rmason02 on 01/17/2017We were so lucky to have been met by "Anthony Nunez" when we stopped at Larry Miller. We were looking for a gently used vehicle and he fulfilled our request. Anthony is a very intelligent, enthusiastic, polite young man. Very grateful to… him and all we were in contact with through our purchase. Thank You again Anthony!! (Happy Birthday) RM~PeoriaWe're happy to hear that you had a great experience with Anthony! We'll be sure to pass your compliments along to him. --Mike Messina, General Manager
A no Hassle, friendly, as advertised experience
by jim34sf on 01/14/2017Of all the cars we have bought (15) this was our best experience at a dealership. We started this process with an e-mail then a phone call with our salesman, Justin. We were picky with what we wanted in a new truck and Justin told us it… would be hard to find. Two days later we received pictures of exactly what we were looking for. At the dealership Justin greeted us and insisted we take the truck for a test drive to be sure we were getting exactly what we wanted. From there everyone we dealt with were both professional and very friendly. Steve from Finance and Mike who had the job of doing all the finance paperwork were both open, friendly and at time humorous. Like I said this is the best buyinWe're so happy to hear that you had your best buying experience ever at our dealership! It was a pleasure doing business with you and we hope you're enjoying your new truck! --Mike Messina, General Manager
Great Experience No Pressure
by MLH23250 on 09/07/2016We went in at the end of the big Labor Day sales event, should have gone in sooner. I was first looking at one particular model but found another model we liked better but it was sold and we decided the second model was what we wanted.… Because they had such a big weekend with sales they didn't have any similar models. They were also giving us top dollar for our trade. Because we decided not to take our first choice and not buy at this time, there was no pressure to buy at this time. Our sales person, Arthur Badowski and his sales manager were understanding and that made us feel very comfortable. This is the non-commission sales that should be the way other dealers use. When the time comes, we will be heading back to Larry Miller Dodge / Ram Avondale. Thank you for all you help.We appreciate the review and are happy to hear about your great experience! --Mike Messina, General Manager
We appreciate the review and look forward to seeing you again in the future! --Mike Messina, General Manager
We appreciate the review and look forward to seeing you again in the future! --Mike Messina, General Manager
Great buying experience
by drivearam on 07/28/2016We bought a 2016 Ram, and our salesman, Ray Motley, couldn't have been more professional. Every aspect of our trade and purchase went exactly as it should have, and we are very pleased that we chose Avondale Dodge/Ram for our new truck.… Thank you!!!Thanks for the review! We are happy to hear about your great buying experience and appreciate the recommendation. --Mike Messina, General Manager
OUTFLIPPINSTANDING
by AZDethbat_7 on 05/30/2016I have to say, this was my first car buying experience and it was truly wonderful. Allen was so great. I test drove a Charger then a few weeks later I was driving one home. There was never any pressure. He didn't call and harass me or my… husband at any time. He also was very patient with my indecisiveness. I would absolutely recommend this dealership to anyone and everyone. I will be sure to have many customers headed their way! Service department rocks too, very tedious honest and professional. Thanks again guys, you are the best!Thanks for the review! We're glad to hear you had such a wonderful car buying experience. We loved working with you and hope to see you again in the future. --Mike Messina, General Manager
Satisfied Customer
by WilliamEgbert on 03/27/2016updated 04/04/2016Had a great experience here. Just bought two vehicles from them. Salesman Glen is phenomenal!!! He is the most knowledgeable, professional, and customer commited salesman I have ever seen. Thank you Glen and Thank you Larry H. Miller!!!!!!We appreciate your business and are glad that you are satisfied with your experience! We'll be sure to pass your compliments along to Glen. --Mike Messina, General Manager
Another happy purchase
by lkgolinski on 02/17/2016This has been my second dodge purchased from this dealership and I was very pleased with both. My usual opinion of dealerships probably shouldn't be typed out here because it might get the review deleted but my salesperson on both… occasions, Arthur, was extremely professional, knowledgeable and best of all honest in his dealings with me. I did my research prior to coming in and I know I walked out with great deals on both occasions and I'll be coming back to see him for my next purchase as well.Thanks for being a loyal customer! We're glad that you continue to have a good buying experience at our dealership and that Arthur was very helpful. We look forward to seeing you next time! --Mike Messina, General Manager
Fantastic service
by mauidad2020 on 01/19/2016I am writing this review because of my wonderful experience at Larry Miller Dodge in Avondale. Not only was the PERFECT car there in the showroom waiting for me to buy, but my salesman was fantastic to work with. The connection started… with a phone call and Charlie Favreau picked up. We had spoken about a car that I found at your location on the computer. We worked out some preliminary numbers, and my wife and I drove ACROSS TOWN to meet him, as well as see the car. To make a long story short, the car was perfect, Charlie and the sales team were able to make the numbers work, and we drove off in a new car. Charlie's attitude was outstanding and he was also extremely educational with the vehicle that we had bought. Overall, wonderful experience, from sales to financing.We're glad to hear that you had a wonderful buying experience and that Charlie provided great service! We hope to se you again in the future. --Mike Messina, General Manager
Bait and Switch
by runfast2 on 01/05/2016RUN RUN FAST AS YOU CAN! "You haven't figured out we aren't repairing your truck by now" AJ DAVEY Larry H Miller Dodge Avondale, AZ First my tires bed liner and tint werent included in the sale even tho they r on the truck. Then they… tried to pull a contract switch on me and my husband, making the price higher. Then the Extended Warranty. I have waited since Aug 2015 for warranty work and 2 Recalls. Only to be told in January 2016 by AJ Davey "you haven't figured out we aren't repairing your truck by now" thanks for no service! Truck stays in first gear sometimes, window leaking so they fixed only they didnt make sure my third brake light works. So now I have no third brake light and they wont even fix their mistake. 2 Recalls and lots more headliner outside trim backdoor handle. Extended Warranty purchased but they wont do any of it. RUN RUN FAST AS YOU CANUnethical Car Dealership
by caduran2 on 11/28/2015Beware. Do not buy from this dealership. I bought a used car for $15k, so I figured after sales tax and licensing it would be about $17k. Well low and behold, Larry Miller jacked up the price to "$24k." on a car that's not even worth… half of that. Also, the loan officer who handled my deal "falsified" my income in order to get me financed. She doubled what I normally make. They're a greedy dealership, they're dishonest, and I would not recommend that anyone deal with them. I contacted 3 on your side, and I'm hoping they do a story on this!Excellent customer Service
by babydoll99 on 10/22/2015I felt very much a part of the family. I never once felt that someone was just there for a paycheck.We love having you as part of our family and are glad you had a good experience! --Mike Messina, General Manager
Recent purchase review
by lkgolinski on 10/15/2015I recently purchased a new Dodge vehicle from this dealership and found the experience to be satisfactory. The dealer was very open with information relating to the vehicles I was looking at and offered financial advice. The financial… department was likewise very helpful and explained all the add on options I had available. In the end I was very happy with my purchase and have not had any buyer's remorse.Thank you for the review! We are glad that you had a good experience and that our team was helpful. --Mike Messina, General Manager
Seamless and Pleasant car buying experience!
by ITALYBLUE on 09/15/2015First off I have to say thank you to my sales guy...John Robison! It was a pure pleasure doing business with you! John was knowledgeable, took the time to show me all the features and the full potential of my new Dodge Challenger SRT8… Plus...this was not only during the buying and test drive, he also did another full run thru of all the features after I had bought the car. John also was a great asset during the negotiation process, he went to bat for me during my transaction, which was somewhat complicated as I was trading in 2 vehicles. He helped me get a fair trade in price for my vehicles, while also helping me in getting a fair price for my new car!! Avondale Dodge is the place to buy a car in the valley...they had the lowest tax rate, and they also do not pay their sales staff comission, so this eliminates that dreaded hard core sales pressure that all other new car lots seem to give customers! John Robison truly knows what it means to provide stellar customer care while being a consultative sales person! He has all of his customers backs!! Thank you John and Avondale Dodge!We're glad to hear that you had a great buying experience and that John Robinson provided great service! We'll be sure to pass your compliments along to him. Enjoy your new car! --Mike Messina, General Manager
Awesome Experience
by Olane1 on 06/30/2015I was really satisfied with my car shopping excursion. The salesman Raymond Motley was really helpful and nice. Thank you for having an amazing individual on your staff.Thank you for taking the time to leave a review. Raymond is one of our best, and we're pleased to hear he was helpful and nice. We'll be sure to pass your feedback along. --Mike Messina, General Manager
Great Experience
by Xflyer99 on 06/20/2015I worked with Arthur Badowski for the purchase of my new Dodge Dart. Arthur was able to get me acceptable amount on my trade in, and into my new vehicle. The process was efficient, friendly, and in just a few hours I was on my way in my new… vehicle. Arthur also took time to explain all the features on the car, and answered any questions I had. Great buying experience, and I would purchase another vehicle here again.Thanks for the review! We're happy to hear that Arthur was able to help you and that you had a good experience trading in your vehicle. Enjoy your new Dodge Dart! --Mike Messina, General Manager
New Dodge 1500
by ssteacher1129 on 03/26/2015Thad Donaldson was patient and honest. Bryson Hicks brought the deal into our budget. The truck is great. The sales experience was awesome. Now just trying to find a day to bring in the truck to have the tow hitch and running boards put on.Thank you for your review and feedback! I will be sure to pass along this review to Thad and Bryson. Congratulations on your truck purchase and we look forward to working with you again. --Mike Messina, General Manager
The WORST
by uhohnogo on 07/15/2008I had the worst car sales experience at Avondale Dodge that I have ever had. If you read the article on the Edmunds website called "Confessions of a Car Salesman," you will understand all of the tactics that the salesmen at Avondale Dodge… use. During my visit I had no less than FOUR salesmen try to work our sale. We had an opener, a negotiater, a closer, and then a "good guy" come in at the end to try and smooth over the mess that the "closer" made of the deal. Unfortunately for them, they just couldn't patch things up with us. These salesmen literally offer you things, allow you time to think it over and talk about it (we were there for 7 hours), and when you have finally reached your decision and decided to buy the car...the salesmen "suddenly" realize that they just can't give you the deal that they were originally promising you. We sat down at the desk to tell them we would take the car, and the salesmen went back on the deal! They went back several stages in the price negotiating and blamed it on a miscommunication. It's funny, too, because LITERALLY 2 minutes before they "SUDDENLY" realized that they were going to take back the deal, the salesman was up at the car pressuring us to take it, telling us what a great deal it was. Isn't this the age-old car salesman trick-- get the customer's heart set on the car, and then change the deal? I guess if this dealership is going to have "communication" problems, it shouldn't assign so many salesmen to a single sale. Our 3rd salesmen raised his voice at us, was rude to us, and spoke to us in a very rude manner. We walked away from this sale and from this dealership because of the way we were treated and because of the dishonesty. We just felt like dirty deals were going on here and that nothing good would come from purchasing our car here. Luckily for us, we went to Performance Dudge in Glendale the next day and got the same car at a lower price from honest people! Yes!Disappointment
by beandip on 05/30/2014updated 06/21/2025Went to the dealer and found a great car 2014 Dodge Charger R/T and did the paperwork on it and took it home that night. This is where it turned bad quick, after a full week of driving the car and getting accustom to having a wonderful car… we were called back in to inform us that there was an issue with financing and POI or proof of income. After talking to them about our options and hearing that the original payment that was discuses 729.00 at a 6% interest witch was on the paperwork was now 791.00 and 13% and that the income we had 4100.00 a month was not sufficient because they could not use 1478 dollars of it and that my wife had not been at her work for the duration they required 1 year because she is a waitress. Just to clarify she has been at the same job for 10 months 3 weeks and 5 days and bringing in about 1200 a week give or take about 150. So after talking to them and hearing the options of waiving the POI and increasing or interest rate to 13.5% and a payment of 810.00 and with the trade in on our 2012 ford focus originally 8600 and talked after we went to leave the dealership to 14000. Now keep in mind the car is 2012 with two tone leather interior fully loaded with 40000 miles and with a resale of 18000 with no issues with paint or body all maintenance on vehicle preformed and still could not talk them to a reasonable offer. Now we already knew that we would have negative equity to carry over but 8000 dollars worth. Now our salesmen was grate and would be the only reason we would go back but hay you can find a good sales man anywhere because the 14000 we were offered after haggling with them for HOURS was what we were offered everywhere else right of the bat.Now to end this novel we had to take the car back after driving it for 7 days and told that we should take the payment option of 810.00 because its a good deal. If you all are wondering that is more that you pay for some mortgage loans. And 13.5% interest is a deal sorry to say its not I have 4.5% on the focusWe apologize and know this type of situation can be frustrating. Unfortunately with the finance process, a lot of unforeseen things can arise. We did our best to help you based on the circumstances and hope to work with you again in the future. Mike Messina, General Manager
Larry H. Miller Dodge Ram Avondale is a proud designee of the Walter P. Chrysler Club Award, the automaker's highest honor, which denotes leading dealerships that meet overall sales, Mopar parts sales and customer retention goals. Our dealership is one of only 35 dealers to gain entry into this exclusive group. In addition, LHM Dodge Ram Avondale qualified for the Pentastar Club, for ranking in the top 30 for retail sales in 2019 within our Business Center Group of Chrysler, Jeep, Dodge and Ram dealerships. We also received the FCA Customer First Award for 2016, 2017, 2018,2019. This award recognizes leaders in customer sales and service experience based on five pillars: facility certification, performance measures, training certification, employee surveys and process validation.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
- Spanish
I am glad that you had a 5-star experience with Suzy while at the dealership. I am glad to hear that she was patient and helpful in finding you a new car at a good monthly payment for you. -- Mike Messina, General Manager
by saxtonhorne on 06/12/2017