Customer Reviews of Robert Horne Ford
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179 reviews
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Gratitude
by Fordf1509922 on 06/05/2015updated 06/15/2015I'm always satisfied with my service at Robert Horne will continue taking my f150 there for all future servicing! I leave there with a piece of mind everytime! Thanks guysBest Service Writer Ever!
by NanaM3 on 06/11/2015Jen is the best. We needed our truck at a specific time and Jen had the warranty service work completed several hours before it was promised. The truck had even been washed. It is very refreshing to work with someone who has integrity and… is true to their word.My Experience
by BillyQ5496 on 06/09/2015I have been impressed with both Jen in service, and the tech Eric who has worked on my Explorer. Very happy with the results. To explain my two no answers. An accurate quote under the circumstances was next to impossible because of the… multiple engine codes. While I am sure I could have found a cheaper price, I am more concerned with the quality of the work. And all the work Eric has done on my Explorer has resulted in a much more enjoyable driving experience.oil change
by DARLENE8148 on 06/08/2015Had a 9:00 apt got there at 8:50. Was told it would be 45 min to an hour. It took 2 hours and until I went to go check, no one came to tell me they were running behind. Toby did take $10 off bill but don't know if I will come back.Quick, honest, thorough, professional
by Gspencer3297 on 06/05/2015My expirience at Robert Horne Ford was amazing from the moment I walked through the door. I waited for a recall to be done, other dealers said I would have to drop it off and it would take a full day. I waited just over and hour and my car… was fixed! A very honest and prefessional staff. THANKS!good experience
by larson8176 on 06/02/2015There is nothing negative we can say about the way we were treated at Robert Horne Ford. We are very pleased with our experience, even though I do not like buying cars. We will return to Robert Horne Ford when we need another… vehicle.EXCELLENT Customer Service !!
by Brad6191 on 05/28/2015I brought our 2014 Ford Edge in for a oil change & tire rotation . Toby was the person , in the service department , that took care of me . He was very professional and gave EXCELLENT customer service ...... He is a GREAT ASSET to your… company !!I would recommend Robert Horne Ford to anyone !!Easy and professional experience
by dmpugh on 05/23/2015Great experience buying a new Explorer. The Horne team was patient, professional and courteous. No games, no surprises and an great deal. Thank you.No hassle purchase process
by MarkinMesa on 05/22/2015Bought 2015 F-350 to replace my 2001. Use for Lance slide-in camper. Wasn't able to locate existing model with camper package so ordered special. All handled competently and without pressure by Will in internet sales and close/delivery… was painless.Great service.
by Donna6446 on 05/06/2015I would rate this dealership a 5 star and if anyone is looking for a Ford I would send them to your dealership.excellent service even in a pinch
by cat51357 on 05/07/2015From a mix-up of my own I went to the wrong location, they were still able to get me in and out within an hour. The staff was friendly and very helpful. I would get my vehicle serviced here again if I'm back in the area.Auto service
by Helen1320 on 04/29/2015updated 05/07/2015Very satisfactory/on time and friendly staff. Dealership is neat, clean and conveniently located for meoil change
by karihobbs on 05/05/2015Tyler is wonderful to work with, He has great customer service. You should give him a raise for wanting people to come back.On point = to the point
by bhuston on 05/04/2015I went in for the Works Service. I'm always pleased with the detail they put into the service report. My only suggestion for improvement would be that the dealer provide a report on the history of the services performed so I can make sure… I'm not duplicating a service a previously did.2015 Fusion
by juliet2008 on 04/29/2015I love my new Ford Fusion, and just wanted to thank you for the first free oil change!Great Dealership
by Eminent290 on 04/28/2015Good people to do business with, Great Dealership. this is the second vehicle I have bought from Horne, and when the time comes I'll be at Horne for a third. My thanks to everyone at Horne Ford..Great Service
by Horne_convert on 04/27/2015The service was great. I was greeted as I pulled in by the service technician who greeted me by name and knew what I was there for. He kept me informed of the progress until the service was completed.Great service
by Evelyn6410 on 04/25/2015The dealer was very helpful I will most likely buy another car from them in the near future. I got the car I was looking for.All that and a bag of chips...
by jwa4283 on 04/14/2015updated 04/24/2015I usually despise the car-buying experience. I hate haggling over price and then leaving with a feeling that the dealership is laughing as you leave, knowing you paid way to much. I have purchased two vehicles from the Horne family. I say… family because they aren't your typical dealership that makes you feel like you've sold your soul to get into the car you want. Family is important to them. They employ knowledgeable, friendly personnel who will be open and up front about questions you may have regaring the purchase. There is no coercion, no guilt, nothing to fear.Great Service-But Overpriced
by cjs31 on 04/20/2015Service people were great, however I have had my oil changed at several places around the East Valley and this was by far the most expensiveBraden Biggs
by Bbiggs28 on 04/21/2015Toby was great. My other experiences with your dealership not so much
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About our dealership
The mission of Robert Horne Ford is to identify and respond professionally to the vehicle needs of the people we serve while continuously improving the quality of our service. All dealership personnel will treat each guest as a potential lifetime customer, communicating a professional image that embraces honesty and genuine concern for customer need.
We believe in the importance of continued improvement in all of our comprehensive services in an integrated coordinated system. We are, and will continue to be, the leader of vehicle services because of our commitment to quality, value-conscious, state-of-the-art services and facilities.
What sets us apart
Whatever your automotive needs may be, Robert Horne Ford is here to serve you. Located at 3400 S. Tomahawk Road in Apache Junction, Arizona, we're a quick drive away from the surrounding Queen Creek, San Tan Valley and Mesa areas.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop