Customer Reviews of Robert Horne Ford
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179 reviews
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Customer Service
by Capt1857 on 07/23/2015Horne Ford, Apache Junction is an outstanding facility. The staff is helpful, attentive, friendly & the service is outstanding. From my first experience to the most recent I am thoroughly impressed and would highly recommend the… dealership. The primary reason for this response is for Jen. Above all else it is customer service that brings me back and Jen Zubia is the motivator for me to return. Her attention to detail, great personality, friendly demeanor and outstanding professionalism sets her apart from the rest of your staff. She is a tremendous asset to the Horne dealership! RegardsGreat Service and Super Jamie
by Starburst55 on 07/05/2015updated 07/22/2015We took our recently purchased 2015 Explorer for first service appointment. Started service on time. While we were waiting, the Salesman Jamie, who sold us the SUV, visited with us at great length about our experience with our new 2015 Ford… Explorer. Salesmen don't usually remember the customers they sell to so that was a pleasant surprise. Appointment was completed on time. Great experience!AC Repair
by Nathan2389 on 07/20/2015Service staff is very friendly and helpful. Vehicle was washed.2006 Ford Exxplorer Maintenance 071615
by mjyaver_54 on 07/17/2015I've always been treated like a family member! Also, the staff has exemplified high professionalism in addressing my concerns and needs.Great Job
by Bryant3225 on 07/17/2015Our salesman, Bob - was excellent. He was very helpful and professional. I enjoyed my experience so much.Great Service
by Theshaws on 07/12/2015We purchased an Acadia from Roger. He was very helpful and informative. He was great during the whole process of buying the car and I would defeinatly recommend anyone who is looking to buy a car to visit the GMC and talk to RogerVery quick service
by Hamitime on 07/07/2015Toby helped me out. I had a door latch failure. I dropped the car off on Thursday before the holiday, the part came in Monday and I picked up my car that afternoon. I was informed the entire time of the status of my car and when it would be… ready. Thanks for getting this taken care of so quickly. Wayne Hamilton15000 mile service
by superdave9216 on 06/30/2015prompt, efficient, Roy Nolan is terrific! and they washed my filthy car!Regular Service
by mac1950 on 06/30/2015Service was good but the time estimate was about an hour longer that was advised, but thanks for the car wash thar was a surprose.The Process of Buying a Car as It Should Be
by knessr on 06/30/2015We traded in our 2011 Escape Limited for a new 2015 Escape Titanium. From your website I found two on your lot that had everything we wanted. We went in to your dealership and Roger came right out as soon as we parked. We told him what… we wanted, he went in and got a set of keys and we took it for a test drive. It was what we wanted so he started the paperwork. Once that was finished, he took us out to the vehicle and went through everything along with setting up the navigation system. Buying a vehicle used to be a long drawn out process that took most of a day. With this purchase we were in and out in about 2 1/2 hours. The buying process was everything we have always thought it should be, but rarely was in the past. Good job Roger and Robert Horne Ford!Learn more about the hybrids
by robc2522 on 06/25/2015Jen was great. However I feel that maybe a little more training on the nuances of the hybrid might help; the services we initially were told were necessary were not able to be done on our Fusion. We had to talk a lot about the bill and… adjust to reflect what was actually done. Jen was quite pleasant through the process.Service...Service...Service....
by MuscleSpasm on 06/24/2015Jen Zubia. She is great for the Service Department. She doesn't have to get to know her customers...but she does. She personalizes the service she provides by listening to the people she serves.mustang
by gbigguy on 06/23/2015The service was very good, will return for future maintenance. Thanks, Garyservice quick line
by BILL618 on 06/08/2015updated 06/23/2015-08 F-150 SC 4- new tires plus Ford( credit card ) payment with discounts. 04 Lincoln Nav. 2- new tires inc. Ford( credit card ) payment with discounts. Tayler - service -quick line support. With a wash for these vehicles -- Good… Job.great service
by frankm48 on 06/09/2015updated 06/22/2015The staff was very helpfull with the questions i had about my 2014 mustang and the service was fast. thank you ,Good Experience
by Zteid on 06/08/2015updated 06/22/2015Roy was very courteous and helpful. Work was done on time.Good job
by ej73 on 06/19/2015I took my Focus in for an oil change. No problems. It took less time than I was told.After service findings
by gonnabe on 06/17/2015After having my car serviced I discovered that I now have 2 different problems. First, when my A/C compressor was replaced because the original was froze and broke the serpentine belt I left to find the next morning when starting the car it… now has a growl like the air director in the dash is dragging causing the noise. Second, after having the headlight control replaced I now have a problem hearing the click indicator for the turning signal when the turning signal is used.Estimate for front-end suspension work yet to be performed.
by LBMurray on 06/14/2015Staff was extremely helpful and forthright, that's something I value......A pleasant experience indeed
by Erorke on 06/16/2015The staff was helpful and able to answer all of my questions to my satisfaction, while maintaining a professional manner throughout.Great car buying experience. Helpful, patient and informative staff.
by RobWM on 06/15/2015Leased a 2015 Fusion SE Hybrid. Everyone involved in the transaction, sales through financing, was very helpful, patient and respectful. We never felt pressured and had the opportunity to thoroughly think through our options. Jamie, our… salesperson, was great to work with and facilitated finding answers to our many questions. He has also followed up after we took the car and is making sure that we are satisfied. I recommend the dealership with no reservation.
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About our dealership
The mission of Robert Horne Ford is to identify and respond professionally to the vehicle needs of the people we serve while continuously improving the quality of our service. All dealership personnel will treat each guest as a potential lifetime customer, communicating a professional image that embraces honesty and genuine concern for customer need.
We believe in the importance of continued improvement in all of our comprehensive services in an integrated coordinated system. We are, and will continue to be, the leader of vehicle services because of our commitment to quality, value-conscious, state-of-the-art services and facilities.
What sets us apart
Whatever your automotive needs may be, Robert Horne Ford is here to serve you. Located at 3400 S. Tomahawk Road in Apache Junction, Arizona, we're a quick drive away from the surrounding Queen Creek, San Tan Valley and Mesa areas.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop