Customer Reviews of Kendall Ford of Wasilla
Review type:
New f350
by Superduty on 03/31/2025
The Kendall team is awesome, dedicated to service of customers, helpful and are there for you throughout the whole process. I would recommend them anytime
138 reviews
Sort by:
Service plan,piece of mind
by MustangMarie on 08/01/2015updated 08/14/2015I arrived early on a Saturday with my 2 very young boys and our little dog. Pulling into the express service lane I was greeted with a friendly smile and laugh as my dog eagerly greeted the service woman. Leaving the car for its 1st oil… change was simple and easy. I was informed that there were 2 in front of me,so went to the store close by to shop and keep my boys busy. When we returned it wasn't done so we waited and had hot chocolate and coffee in the large waiting area. The tires were also being rotated as I put a lot of miles on and requested that.Beautiful facilities, friendly staff
by Kmlinkenhoker on 08/09/2015The staff at your new beautiful service center was excellent.Tammi answered all of my questions and kept me updated on my vehicles staus. All of the staff were exceptionally friendly and seemed to genuinely appreciate my business.I will… definately be coming here again!Great job!
by Khalibut on 08/03/2015updated 08/14/2015I was on a tight schedule and the techs was AE to get done ahead of time. Appreciate it!Great all around service.
by Really8867 on 08/12/2015The service was very efficient and professional and at a very fair price. I recommend Kendall Ford.Got the Deal We Wanted
by snowballinhell on 08/08/2015We were there a bit too long but we did get what we wanted. David Pluth showed us every F250 on the lot and a few 350's to ensure we had all options to choose from. A big thanks to all.Great service, friendly personnel and great vehicles!
by F15027am on 08/08/2015Our sales person was friendly and honest; he let us know he was new and other sales personnel answered questions when he couldn't. The finance employee was friendly, helpful and professional. The overall experience was very good. This is… the second truck we've purchased from this dealership and I'm positive it won't be the last.Best Car Buying and Service Experienc!
by IFLYAK on 08/04/20152014 Ford F-150 XLT - Great purchase experience - Jacob in sales was very knowledgable and personable - Ryan in finance was great - Kendall Ford of Wasilla is my go to place for our transportation needs - recommend them to everyone I Know.… The service experience is second to none! I'm really enjoying my new truck. Thank You. Mike M. Palmer, AKgreat sales man
by fordexplorer15 on 07/29/2015Peter Rowe was a great sales person! He was very attentive and listened to my needs and what I wanted. I would go back to deal with him!Wonderful Service
by Tinkerbell907 on 07/17/2015updated 07/29/2015I was stupid one morning and hit the side mirror on the garage panel of my 2015 Toyota Tundra. I called the auto parts person Ken and asked if I could get the part that morning on the way to work. Within a week the part came and estimated… time 45 minutes but only took 30 minutes. Great experience and soo helpful!!!No nonsense service!
by Realtor8450 on 07/26/2015I purchased a 2015 F-150 2.7 Twin Turbo Super Crew. My salesman Brandon was extremely confident and knowledgeable. No nonsense in and out deal. Brandon also followed up after my purchase to see if I had any questions, which has never… happened at other dealerships. I'm very satisfied with the entire transaction. The truck is amazing and is one of the smoothest trucks I've purchased! Thank you!Excellent new service center
by Lissy5901 on 07/21/2015Love the new service center. Everyone was very nice and answered all my questions. My truck was fixed in a timely manner with updates throughout the day. Thank you!!Great service and staff
by Sophie6388 on 07/20/2015I purchased a new 2013 Edge from Kendall Ford in Wasilla and have had excellent service to date. The new service center is inviting and the treatment from the staff was excellent from start to finish. I appreciated both Carol Tipner… and Tami Shelton for their pleasant personalities. That can be difficult to find on either side of the counter these days. Everyone made it a relaxing, stress free experience. Coffee included~ Thanks !(Check for vacuuming before leaving the lot...)
by blhecker on 07/20/2015The servicing in the new facility was speedy, efficient, and friendly. I was overdue for servicing, so it was a great pleasure to have the process take so little time while I enjoyed a cool, clean lounge. The only caveat was minor - so very… minor. I asked prior to reporting to the service bay if there was the possibility of a car wash and vacuuming. I was assured that the car would be vacuumed free as part of the service. Once at the service bay, I asked again about the vacuuming and washing. Again, "Every vehicle is vacuumed as part of the service, if you wish to have it run through the wash bay, they'd need to keep the car longer." Great. I could always wash the exterior on my way home. The service manager, Tami, and I walked to my car where she explained the services given. I didn't notice until I was a mile away that the floorboards hadn't been vacuumed. What? I'm sure it was an oversight, yet still, I was disappointed. Here we are a week later and I still haven't hauled the vacuum cleaner out there to do it myself!Keep up the good service.
by Douglass5372 on 07/09/2015updated 07/20/2015Courteous staff, no waiting, kept informed of work. That's why I continue to bring my vehicles here for the past 10 years. Keep it up.Great service
by Belowzero on 07/15/2015Pleasant and fast. Always get good service has been a pleasure each timegreat service
by jerandka on 07/09/2015purchased ford fusion - service was great -paperwork went fast - everyone was very helpful to find a vehicle to fit my needs and price rangeFantastic service, great staff
by Atdymoke on 07/08/2015My wife and I had our hearts set on a new F-150 Platinum, but could not locate one locally. Bill recommended that we order one directly from Ford with the options we wanted. He never pressured us to take a lesser model or settle for… something we would regret, instead he found a happy alternative. He kept us updated through the manufacturing and shipping of the vehicle. The truck arrived in the estimated time frame and was everything we wanted. Everyone was exceptional to work with.Friendly folks. Good service.
by GPA4411 on 06/30/2015updated 07/08/2015Greeted quickly. Very pleasant experience. Clean facility. Friendly service writer.Oil Change
by Bert7707 on 06/22/2015updated 07/06/2015The only thing I would have to say is that Kendall needs to make up its minds if they are taking appointments or not. I called on Friday morning and made a appointment for 10:30 a.m. The appointment was confirmed that evening by phone… ;however, when I arrived I was informed that Kendall did not make appointments for oil changes it was a first come first serve basic and that it would be a hour and forty-five minute wait. If you do not accept appointments then I should have been informed of this on the phone and no appointment should have been accepted.first service
by ak_angler on 06/24/2015updated 07/06/2015Very friendly and helpful staff. Purchased New Superduty and had it services recently. Brand new service department is very comfortable to wait in with free beverages and some light snacks. Very clean facility.X-Plan F-150
by Otto8638 on 07/04/2015The sales rep I had was very accommodating. Worked with me through the X-Plan process and was very flexible considering I work a slope/rotation type job. I will highly recommend the sales rep. Jeff Ford to anyone looking to buy a Ford in… the future.
Videos
About our dealership
Kendall Ford is proud to sell and service Ford vehicles in the greater Wasilla area. With models like the new F-150, Focus and Escape, we have something for every taste and budget. Browse our new Ford inventory to check out the model you've been eyeing. If it's a used car or truck you're looking for, Kendall Ford has a huge selection of Certified Pre-Owned vehicles too.
What sets us apart
For over 80 years, Kendall has been giving back hundreds of thousands of dollars to local charities and organizations that support families, children and education.
We are happy to hear that you got exactly what you wanted out of your car-buying experience with us. We wish you safe travels in your new F350 and look forward to seeing you again soon! Thank you, and have a fantastic day!
by Abigail Spencer on 04/03/2025