Hendrick Chevrolet - Hoover
Customer Reviews of Hendrick Chevrolet - Hoover
Honda
byon 05/09/2021
David did an amazing job. He went over all my options since I did not have perfect credit score. He was very understanding and knowledgeable.
Honda
byon 05/09/2021
David did an amazing job. He went over all my options since I did not have perfect credit score. He was very understanding and knowledgeable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Catchy title
byon 04/28/2021
Shopped at Hendrick Chevrolet today and David Sokol was my salesman. He was a great person to deal with. I recommend him to you!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great service!
byon 04/19/2021
Thank you so much to David Sokol for all of your help and kindness getting our family this new car!
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Sales and Service
byon 04/14/2021
David Sokol is an amazing salesman that worked hard to get us what we wanted and where we needed to be! He was very honest and upfront with us during the entire process. Super nice and no pressure. He genuinely was there to help and not just make a sale. We would highly recommend him to anyone who purchases a vehicle from Hendrick!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Goes above and beyond
byon 04/14/2021
David Sokol literally ran to hurry up for us through the entire process. He has a great attitude and was so helpful throughout the entire process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Five Star Service!!!
byon 04/06/2021
Hendrick Chevrolet had a very large inventory to choose from and exactly what I was looking for. David Sokol took great care of me from start to finish.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service Department Lacking
byon 04/02/2021
The service rep I dealt with on Saturday (March 27th) and Monday (March 29th) were great (Britney I believe). What led to dealing with this rep was far less than perfect. I dropped my Equinox off on Friday (March 26th) to have TWO tires looked at for leaks/issues because both tires were losing air and having to be refilled. I dropped off around lunch and never received a call that the car was ready to pick up until I finally called back around 5pm to see if the car was ready. Upon arriving at the dealer, I was told BOTH tires were thoroughly checked for issues. BOTH tires were supposedly dunk tested. BOTH tires were supposedly soapy water tested around the valve stems. I emphasis BOTH because that comes into play the following day on Saturday. I was told upon leaving the dealership that BOTH tires were fine and there were no issues. The problem with the low air was explained to likely be the recent changes in temperature and air pressure due to the weather. Saturday morning, I went to leave my house and found the right rear passenger was down to 17psi (recommended is 35). That isn't "fine". I drove straight to the dealer and after waiting a little over an hour, finally got an update that there was a gouge on the inside of the right rear. I was informed that tire was never checked on Friday because the service rep insisted to the service tech it was the front driver side that needed checked (it was as well). I was told the front driver tire was fine (for the second time). A few minutes later, I went back to see the service rep and just ask to have two new tires ordered so that they could match usage at least and at that point, was told that indeed, the front driver tire ALSO HAD A GOUGE in it. So now, here I am less than 18 hours after picking up the car that I was told was fine, finding out BOTH tires that were to be looked at BOTH had gouges in them causing them to lose air. I'm honestly not sure how it was missed on Friday because the service department apparently fairly easily found them on Saturday. For this egregious error by the service department, I had to ask for what was a nominal discount to say the least. Nothing was offered by the dealer at all for their error. The final thing, which in the grand scheme is minor, is that the gear shifter coating/paint was chipped by apparently the service tech or someone who drove the vehicle while at the dealer. As much attention as the service reps pay to exterior damage, scratches, etc. when checking in a car, the dealer doesn't apparently care what damage they do while they have the car. Again, this is a minor thing in the grand scheme but it's still disappointing that the dealer doesn't take better care of a longtime customers vehicle. Definitely disappointed with Hendrick Chevrolet after this experience.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
2 Comments
Great experience!
byon 03/14/2021
Great experience this the second truck I have purchased from Hendrick Chevrolet. David Sokol found me exactly what I was looking for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
David Sokol was very nice and personable. He helped us get the truck we a
byon 02/08/2021
The price of the truck was reasonable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
First time buyer, but I will definitely be a returning customer!
byon 01/31/2021
I highly recommend you go see Mr.David Sokol to purchase your next vehicle! I'm a first time buyer and he made the experience so much easier! He made sure to get me in a nice car, that was in an affordable price range. He isn't pushy and listens to what you're looking for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
New car
byon 01/06/2021
Great experience buying our new Tahoe. David Sokol when out of his way to search for the exact vehicle we wanted. Will buy there again. 5 stars.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Service
byon 12/31/2020
Great Dealer, great personnel and great customer service. Hendrick Cares and Stewart definitely embodied that in my service visit with him. I definitely recommend them to all my family and friends.
Srewart Pike
byon 12/29/2020
At the young age of 80 I have owned a large number of cars and trucks and have dealt with a number of dealerships. I rate these folks at the top with Stewart being I think the best service rider I have ever had. Very accommodating and very knowledgeable , listens and then gets it done!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Chevrolet
byon 12/15/2020
David Sokol, was such an awesome sales rep. With his exceptional customer service, I felt like family! So Thank you, Chevrolet for having a strong team in the midst of these unprecedented times
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Experience
byon 10/24/2020
I’ve been to a lot of dealerships but never one that’s treated me so special as Hendrick. Scott, our sales person, and everyone- everyone was so courteous. I would recommend anyone and everyone. I’ll never go anywhere else. Thank you, Scott!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Salesman David!
byon 09/28/2020
It was a wonderful experience. We had David Sokol helping us look for a family car and I must say he was so easy to talk to and helpful. He really went above and beyond and made us feel comfortable! Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience from start to finish
byon 09/28/2020
Alex and the team at Hendrick did a spectacular job, as always. They paid attention to my needs and answered every question I had.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2021 Tahoe purchase
byon 09/14/2020
Great experience. David Sokol does us find tee we’re looking for. Very understanding and patient with us! We appreciate your help!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service dept. Damaged my car
byon 08/31/2020
The service department at Hendrick damaged my car when I took it in for routine maintenance. When I picked up my car, I noticed the damage and notified them immediately. They are refusing to repair the damage.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Awesome
byon 08/31/2020
I had a great time talking to David Sokol finding a car that is the right fit for me and my family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
New Car Purchase
byon 08/29/2020
Everyone at the dealership was wonderful. They went out of there way to make us comfortable and see that we found what we were looking for. I would not hesitate to send friends to them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments