Hendrick Chevrolet - Hoover
Customer Reviews of Hendrick Chevrolet - Hoover
Review type:
Cheverolet Equinox 2024
Oil leak
by AlysonU on 05/23/2025Dropped my car off at 7:30 a. m. By 3:30 having not heard anything I tried to call and still no answers. When it finally was done, no one called me to explain. I was sent a video which was helpful, but I had questions about the outcome and… I had to talk with the guy who I dropped it off with who was not a mechanic. He did try to answer, but it would have been helpful to have someone call me to address the issues with me so I could have some further insight into the problem. I was basically told that my car has over 100,000 miles so these things happen. It has 101,000 miles and I haven't had these type of problems with other vehicles I have had so will be shopping elsewhere for a new vehicle.Hendricks Chevrolet
by TimTimm on 03/17/2025Good work, quick service.We are so pleased you enjoyed your visit with us! Thank you so much for taking the time to share!
Great service
by Jameka B. on 02/27/2025updated 03/06/2025Professional staffWe're happy to hear you had such a positive experience with our team! Thanks so much for taking the time to share!
Cheverolet Equinox 2024
by Livier Mart on 12/27/2024Muy buena atención. Quede muy satisfecho con mi autoWe're happy to hear you had such a positive experience with our team! Thanks so much for sharing!
Great service
by Ricky Lee on 12/27/2024Britney was my rep and she was top shelf the greatest service with great appreciation she took care of me from start to finishWe're happy to hear you had such a positive experience with our team! Thanks so much for sharing!
Stellar, trustworthy service
by JPbody500 on 12/02/2024I have a Jeep, a vintage Corvette, a Ram 3500 Rv and a 2020 Cadillac XT6 suv that I have serviced at Hendricks. As someone who was in the customer service business for forty years, I KNOW GOOD SERVICE, and won’t tolerate poor service. Kudos… to this organization that has instilled a service, customer culture in their employees! Shout out to Mark Sullivan, Tyler Kent, and Chris on the Jeep/Ram side, for always taking good care of me and all my vehicles. This place is convenient, but most importantly a place I put my faith in to get the job done! Thanks to all……..We're happy to hear you had such a positive experience with our team! Thanks so much for sharing!
Great service
by Bundyz17 on 09/15/2024updated 09/24/2024Went in for an oil change. Everyone was nice had a pleasant experience good place to buy and service your car. Nice clean environment would highly recommend.We're happy to hear you had such a positive experience with our team! Thanks so much for sharing!
Service
by Latonya on 07/26/2024Mark has always greeted me with a friendly smile and makes sure all my cars needs are handled.Thank you so much for the positive review and support for our team!
2024 2500 HD
by Adammmmd on 06/24/2024Ethan and Mickey were great they found the exact truck I wanted and performed a smooth and professional transaction. One of the most pleasant car buying experiences I’ve ever had!Thank you so much for the positive review and support for our team!
Joshua was so helpful
by Katham8 on 05/19/2024We were looking for a new car and he worked hard to find us the perfect car! He kept us updated on the status as we waited for it to arrive. He made the car buying experience easy!!Thank you so much for the positive review and support for our team!
Great
by Tony on 03/22/2024Mark has always taken great care of our truck and walks us through the whole process everytime.Thank you so much for the positive review and support for our team!
Great first impression
by Jane on 02/27/2024Came in for an oil change and Britney Leigh got us right in and right out. The technician was waiting to take it around and got it done immediately. This was our first one since we bought the truck so that was a great first impression.Jane, we are so pleased you enjoyed your visit to Hendrick Chevrolet Service Center! Thank you so much for the positive review and support for our team!
Amazing
by Sue on 02/25/2024Everytime I come in for service Mark has taken care of all my cars needs, whether it's from a simple oil change or even having my transmission replaced. Hurts on the old pocketbook sometimes, but the service is worth it.Sue, thank you so much for the positive review! We appreciate you and all the ways you've supported our team and our business!
Katie
by Katie on 02/24/2024Mark helped me this time and got me in and put in a timely manner,Thank you Hendrick.Thank you so much for the positive review and support for our team!
Fast Service
by Micah on 02/25/2024I went in for some scheduled maintenance in my 2018 Silverado, Mark made sure all was done quicker than he originally said. The service department at Hendrick Chevrolet has always been a great place to go.Thank you so much for the positive review and support for our team!
Highly Recommend
by Donnie Hill on 02/24/2024I highly recommend Hendrick Chevrolet and specifically Britany’ in the Service Department, for working with me on the scheduled maintenance of my 2019 Tahoe. Britany was very professional and communicated the recommended maintenance items… in a manner that helped me understand the work to be performed on my vehicle. Britany went through the recommended maintenance items, that were scheduled to be performed, and I could approve the work to be performed. I knew the estimated cost for work I approved and my final invoice reflected that. I am very happy with the maintenance work, performed on my vehicle, at Hendrick Chevrolet.Donnie Hill, we are so pleased you enjoyed your visit to Hendrick Chevrolet! Thank you so much for the positive review and support for our team!
Efficient
by Stephanie Lusco on 02/24/2024Hendrick has always taken care of me since I bought my Tahoe. I will only bring it there for service. Britney was my advisor this time and she was terrific and kept me informed the entire time. Thank you Hendrick and BritneyStephanie Lusco, thank you for your kind review; we are happy to pass along your comments to Britney and the team here at Hendrick Chevrolet!
Fantastic Service!
by Juanita Massey on 02/23/2024Britney King in service was fantastic. She was very patient with me and answered every question I had.We're glad to hear Britney delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Easy process.
by Alan McMichael on 02/23/2024I have always had nothing but great and professional service from Mark and the rest of the gang in service.Alan Mcmichael, thank you so much for the positive review! We appreciate you and all the ways you've supported our team and our business!
Friendly service as always
by Akimbrough on 02/16/2024updated 02/21/2024I have never had any issues and always pleased with the friendly service at Hendricks Chevrolet! I recommend to everyone! Keep up the work guys!Akimbrough, Thank you so much for the positive review and support for our team!
Hendricks Chevrolet HOOVER
by VernaeH on 08/24/2023On my previous visit, a blonde lady convinced me to buy new tires. But she didn’t even give me the tires she said she would sell me. Then the back left kept running low and Pep Boys had to patch a brand new tire. They don’t even ride… smoothly. On this most recent visit, I just got the oil change per my warranty package. I’m afraid to get anything major done. Sometimes my touchscreen goes black and the front end creaks a lot. I’ve been hearing a weird gurgling noise, like engine fluid for the past three months. I wanted to redeem my one component on the warranty, but I don’t know what it is. I have to leave it all day for diagnostics.We strive to provide a great experience to all of our guests; Unfortunately, the name associated with this review doesn't provide enough information for us to find you in our system to follow up on your experience. Please contact Allison at 205-545-8072 so we can gather more details, properly follow-up, and turn your experience around. Thank you
Chevrolet Corvette
Cadillac Escalade
Ford F-450 Super Duty
We're happy to hear you had such a positive experience with our team! Thanks so much for sharing!
by Allison Tatum on 01/07/2025