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Hendrick Chevrolet - Hoover


1620 Montgomery Hwy, Hoover, AL 35216 (map)
Today 1:00 PM - 6:00 PM
Sales Rating
Recommend:
Yes (3) No (0)
Service Rating
Recommend:
Yes (17) No (3)
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Dealership Service Review

2 out of 5 starsservice Rating
Hendricks Chevrolet HOOVER
Written by VernaeH on 08/24/2023

On my previous visit, a blonde lady convinced me to buy new tires. But she didn’t even give me the tires she said she would sell me. Then the back left kept running low and Pep Boys had to patch a brand new tire. They don’t even ride smoothly. On this most recent visit, I just got the oil change per my warranty package. I’m afraid to get anything major done. Sometimes my touchscreen goes black and the front end creaks a lot. I’ve been hearing a weird gurgling noise, like engine fluid for the past three months. I wanted to redeem my one component on the warranty, but I don’t know what it is. I have to leave it all day for diagnostics.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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Allison Tatum on 08/28/2023
Dealer Response
We strive to provide a great experience to all of our guests; Unfortunately, the name associated with this review doesn't provide enough information for us to find you in our system to follow up on your experience. Please contact Allison at 205-545-8072 so we can gather more details, properly follow-up, and turn your experience around. Thank you
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