Customer Reviews of Troncalli Subaru
Review type:
Interpersonal relations still exist in sales!
by Big Geo on 12/27/2023
In Over 15 new vehicle purchases, on one has ever taken the time to see I got what i wanted like they did.
50 reviews
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The nightmare with my 2023 Subaru Forrester Wilderness
by Mark Nazemzadeh on 10/25/2024I purchased a 2023 Forrester Wilderness for my wife from this dealership a while back. It was the car of her dreams. The smile on her face when we left the dealership was worth every cent that I paid for the car. She has taken care of this… car as if it was her very first vehicle. About three months ago, she took the car to the dealership for a routine oil change. Upon her return home, she noticed a strange noise coming from the driver seat. At first, I attributed the noise to the normal breaking in of a new seat. However, after a few days, the noise became much more pronounced. She returned the car to the dealership to investigate the problem. After a couple of days of keeping the car, she received a call indicating that the problem was solved. That turned out to be a lie. On her drive back home, the noise was still there. She returned the car for the second time. This time, they kept the car for nearly a week. They assured us that the problem was really solved this time, yet another lie. The car has been at the dealership for the third time. This is day 10 and still no resolution. I have written to both the general manger and the service department about this issue, all in vain. They have not even had the courtesy to contact me. This is what I have received from this dealership for my purchase, lies and incompetency. Mark Nazemzadeh The owner of a 2023 Subaru Forrester WildernessHello Mark, that is not what we like to hear. We would welcome the chance to discuss it with you. Please email Jennifer Cope at jtcope@troncalli.com with your best contact information.
Great buying experience but stop with the e mails !
by GM3Mook on 03/15/2024Troncalli was great, the salesman was very helpful and sincere. We are happy with the new Outback but wish the emails from Subaru would STOP ! So, I bought a car. Doesn't mean I wish to stay in weekly contact. Thanks.Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
Interpersonal relations still exist in sales!
by Big Geo on 12/27/2023In Over 15 new vehicle purchases, on one has ever taken the time to see I got what i wanted like they did.Hi, to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I got Subarued
by Bruce on 08/30/2023A nice purchasing experience. Our sales associate Amy was personable, pleasant, and patient. What buyer would not want a better price than the one they got but our price seemed fair to all involved. I certainly would recommend Troncalli to… anyone interested in buying a Subaru. Even if you don't think you are interested in a Subaru give them a try anyway and you just might get Subarued like me.Subaru forester
by Ann sawyer on 08/24/2023Could not have been better everyone at Troncalli, especially Alex Cone, efficient, helpful and gracious.Car Colors are nicer in person than on the computer screen...
by MarvO on 07/18/2023We visited Troncalli Subaru, Cummings GA on Friday July 14 - 2023 just to see what the dealer had in his inventory. I was pleased to see they had several models to select from. With the aid of Mark Lieberman, the sales consultant who was… (next UP) who reviewed what we were looking for, ie: power front seats, leather trim... Mark was able to meet and exceed our wish list with a 2024 Subaru Outback Touring. Once we agreed on the out the door cost after we traded our vehicle... we were soon driving home in a beautiful 2024 Outback. Thanks Mark L !!Good people, Great product
by Todd on 06/15/2023I purchased a 2024 Impreza Sport in Oasis Blue for my daughter as a college graduation present. I appreciated their low pressure sales technique and their willingness to work with me on price most dealers won't do that these days. If you… are in the market for a Subaru I would recommend stopping in for a chat, they will do their best to address your concerns.Easiest New Car Buying Experience Ever
by Clark N on 05/30/2023I recently purchased a new 2023 Outback Wilderness from Troncalli Subaru. This is my 5th purchase form them, and they always exceed expectations. Michael Barlow and his staff make buying a vehicle as easy as the process can be. I won't… shop anywhere else for a Subaru. You owe it to yourself to visit them yourself if you are in the market for a new or used Subaru.Troncalli is the best!
by OMALIfe on 05/10/2023We have purchased several new cares from Troncalli. They are wonderful to work with. I would recommend them to anyone looking to purchase a car!Great sales experience
by Dan Phil on 02/20/2023The sales rep was great, the young man who did the demo was exceptional, and the finance rep was patient as well. Troncalli is highly recommendedFabulous people!
by Beverly Stanley on 09/06/2022From the moment I was emailing and talked over the phone, I was treated well and cared for. Every person at Troncalli that I spoke to, walked past or Worked with, was just super caring and great! I’m glad I chose to buy my Subaru from a… Subaru dealer direct and not another car lot. They have explained the Bella n whistles and all the features. It’s just awesome!! I highly recommend!Troncalli Sbaru
by Ira on 05/29/2022Excellent dealership. Entire staff was professional and courteous. They made the car buying experience seamless . We really appreciate our Sales Consultant Charlie Saine.Highly recommend them!
by Marcus and Lisa Howell on 05/20/2022It was a pleasurable experience dealing with Ms. Bobbi Patterson, our sales representative at the Tronchalli Subaru. We ended up purchasing an Outback Wilderness this past Monday on May 16th, 2022 and are extremely happy and satisfied with… our purchase. Highly recommend them!I paid extra towing just to get my Legacy away from there!
by Hatcher on 04/21/2022They actually tried pretty hard to scam me over a diagnostic. They kept my car for a month before even looking at it, didn't contact me with any information until I called them after the first month of silence. Within the week it went… from bad to unbelievable! So I had a bad engine issue, it broke spark plugs, and wasn't firing at all on a cylinder. They were informed in detail of the issues as I am an ex aviation mechanic, and detailing these things in more detail than normal is my normal. They informed me that their compression test was performed with no tool, and then all work stopped. The information I had to pry from them was as follows. The battery was dead (it sat for 2 years, I would be amazed if it wasn't dead, and I told them that in the details I mentioned above). It got no compression on the afflicted cylinder (also told them this, and identified said cylinder for them). "I don't know why it's breaking spark plugs". I asked about the compression test as the threads are shredded by the process that killed the spark plug. I wanted to know how they did it at all since the test wasn't possible in it's condition, and if they did somehow do it, what was the result of the compression test? They revealed that they did the test with their thumb. That's so very professional, and so worth the $180 diagnostic fee (it got waived in the end because I wasn't paying for something my kid can do in the yard). In the end, they spent 5 weeks to diagnose some thing that they actually never even touched with diagnostic equipment. Not a borescope to look in the bad cylinder, not even contact to ask what I wanted them to do. They just stopped everything, and hoped I would take their suggestion for a new engine at a price of $13,000!! The car isn't even worth that in flawless condition by KBB!! The next suggestion: get a new car. Also, they said the $13,000 would have to be paid as a lump sum, and no financing would be available unless I bought a car from them. Nn James Kesler, I do not want your technician to take apart an engine that he can't even properly diagnose. I do not want you to have any of your guys touch my car!Efficiency and Courtesy
by Goodguy on 02/16/2022This dealership is sensational. They do all they can to accommodate the service experience.Friendly Service
by ABoston on 01/17/2022Salesperson was friendly and professional. Listened to what I wanted and provided prompt personal service. Clean showroom. Great. Buying experience!Purchase of a 2022 Forester
by G33Z3Redmund on 01/12/2022Painless no pressure sales. Found the vehicle on their website, contacted the Sales Department. Bruce was our salesman who explained their process and the car's features and kept us notified regarding the cars delivery status. It was… delivered sooner than expected so we could use it to go on our planned trip for the Holidays. Overall a seamless buying experience.Routine service and installation of guards above windows
by Dockery on 01/05/2022Very efficient, professional .....Hello, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help. Have a great day!
Professional and great value
by Wei on 07/29/2021I just purchased an Ascent Touring from them. The sales team is professional and friendly. The buying experience is smooth. More importantly, the offer price is great, given that most of the dealers are selling cars at MSRP.Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Exceptional customer service, quality and value!
by Very Happy New Subaru Customer on 12/09/2020My lovely bride of 37 years and I have recently relocated to the beautiful mountains of North GA, after having been born and raised in FL. We knew that we'd need to replace our 2016 Toyota RAV4 FWD with an AWD vehicle due to the snow/ice… and elevation. We've been "shopping/comparing" both the Subaru Outback as well as the Honda CRV, receiving "best and final" offers from a number of dealerships throughout GA, as we were willing to travel a bit for the best deal. We received immediate and ongoing correspondence from Bob Shiver, a product specialist/sales representative at Troncalli Subaru in Cumming, GA. Bob even kindly followed up with us late one Sunday evening, following which we coordinated our visit to the dealership the following day to process the paperwork and pick up our new 2021 Subaru Outback. Over the course of the 37 years that we've been married we have purchased a number of vehicles, primarily Toyota and Honda. During the course of all these transactions (6), we've never received such exceptional and personal customer service as we did with Bob, as well as that of his associates. We couldn't have been more pleased with the entire process, from start to finish, to include both price, quality and customer service. Just as importantly, Coleen and I feel like we've become proud members of the Subaru family, which we expect to remain for the remainder of our lives. We'd highly recommend this Subaru dealership as a first choice for anyone considering purchasing a new or used vehicle, as they also gave us top dollar for the Toyota RAV4 that we traded in. Respectfully, Jeff and Coleen KremerHello Jeff, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Friendly, Professional, and Right
by Stevep1433 on 02/09/2019Twelve cars this lifetime, and mostly all were good. Troncalli experience ties for first. None have been better for buying experience. I feel like I bought from a friend. And in the end I won the privilege of driving a fun, thrifty, and… safe car.Hi, we're very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!
About our dealership
When you shop with Troncalli Subaru, you can expect to have a first-class customer experience, no matter what your buying plans are. Our philosophy is simple, but it's always worked for us: we believe in courteous, professional service, transparent and fair pricing, and professional integrity.
We pride ourselves on offering the Atlanta, GA area a low-pressure sales floor, transparent financing process, and award-winning service--and we've been at it for almost 60 years now! Our sales managers are experts in the Subaru lineup, but they're also friendly and approachable, so you can bring us all your questions and we'll happily answer them while helping you and your family find the right new Subaru or pre-owned vehicle for all your driving needs.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Hi, to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Rose Schmidt on 12/29/2023