Troncalli Subaru

They actually tried pretty hard to scam me over a diagnostic. They kept my car for a month before even looking at it, didn't contact me with any information until I called them after the first month of silence. Within the week it went from bad to unbelievable! So I had a bad engine issue, it broke spark plugs, and wasn't firing at all on a cylinder. They were informed in detail of the issues as I am an ex aviation mechanic, and detailing these things in more detail than normal is my normal. They informed me that their compression test was performed with no tool, and then all work stopped. The information I had to pry from them was as follows. The battery was dead (it sat for 2 years, I would be amazed if it wasn't dead, and I told them that in the details I mentioned above). It got no compression on the afflicted cylinder (also told them this, and identified said cylinder for them). "I don't know why it's breaking spark plugs". I asked about the compression test as the threads are shredded by the process that killed the spark plug. I wanted to know how they did it at all since the test wasn't possible in it's condition, and if they did somehow do it, what was the result of the compression test? They revealed that they did the test with their thumb. That's so very professional, and so worth the $180 diagnostic fee (it got waived in the end because I wasn't paying for something my kid can do in the yard). In the end, they spent 5 weeks to diagnose some thing that they actually never even touched with diagnostic equipment. Not a borescope to look in the bad cylinder, not even contact to ask what I wanted them to do. They just stopped everything, and hoped I would take their suggestion for a new engine at a price of $13,000!! The car isn't even worth that in flawless condition by KBB!! The next suggestion: get a new car. Also, they said the $13,000 would have to be paid as a lump sum, and no financing would be available unless I bought a car from them. Nn James Kesler, I do not want your technician to take apart an engine that he can't even properly diagnose. I do not want you to have any of your guys touch my car!