Central Houston Nissan

by Jack C on 03/15/2024

If you want to learn how to turn a 5-star review and a lifelong customer into a 1-star review everywhere and a never-coming-back customer, Central Houston Nissan is the right place. I was mailed a giveaway saying that I won money, and I even called to verify and they told me it's real. When I arrived, I kept confirming if this is real, and they kept saying yes, until it wasn't! I was told that it was too late to claim the prize, even though I had called to verify. If you can't even keep a simple promise, I can't imagine what other lies are you presenting to other customers. I seriously was going to consider my next vehicle here, but if you don't ever want my business, there are plenty of places that will. I have zero trust in this dealership now and will tell everyone that I know not to come here for anything. I am leaving a 1-star review everywhere that I can.

Read more

by Douglas on 01/16/2023

So, about 4 days ago, I made a big mistake by going to the Central Nissan Dealership in Houston, Texas, to purchase a vehicle I found a 2019 Nissan Sentra for $15,825 66,000 miles on it, so I thought, well, it looks like a great deal for me. It's on my budget, and I love the color of the car When I saw the cat, it was dirty, just came into the dealership, but the sales associate assured me that after service, the car would look brand new I trusted him so I said ok I would like to buy it We went inside an office, and It took less than 30 minutes for the sales associate to bring the price up to 23,000 Stating that Nissan will apply a special coat on the paint to protect the car for the elements which they never did. That Nissan will also install a GPS traker, which I never ask for But they still charge me for it ,guess what, according to my personal mechanic and other Nissan dealership, the car doesn't have any GPS tracking at all They also charge me $ 400 to paint the hood Again, they didn't do the job because, according to the painter, the car looks great ( well, it doesn't) They also told me that during service, maybe someone removed the front collision AID sensor, but not to worry, they will fix it They never did .Now, the car got an error message on the dashboard while driving, and no one wants to help Sales associate also told me that the car will have tinted windows. Guess what? They never installed tinted windows at all 2019 Sentra and backup camera freezes all the time, and video is on slow motions But guess what? No one wants to help Air is coming into the car through the driver window All they did was wash the car and detailed the inside So where is the money that I pay for all those missing items and the paint job that I pay and ask to be done? Im not rich , I can not afford a BMW or a Mercedes Benz, but one thing I got very clear is that I will never, ever go back to a Nissan dealer again They are [non-permissible content removed], and they steal people's money I got the paperwork to prove that the Central Nissan charged me for all these items, and nothing was done, or the car doesn't have what they told me the car will have after the service now the sales associate is telling me, " Let me see what we can do." No one answered the phone , the manager is never available. I called hundreds of times, and no one was willing to help. Please save your time and money and dont go to the Central Nissan. Im going to share this post on every social media platform available so people dont get "cheated " and don't lose their money

Read more

by Carolyn M on 01/10/2023

This is the #1 dealership to STAY AWAY FROM! I bought a car last weekend and it was the worst car buying experience I've ever had. The car I wanted was listed on Central Houston Nissan's website for $26,900. The sticker on the window said $26,900. The salesmen (Ty and Jonathan) each told me the car was really $31,500 because of manufacture upgrades, and wouldn't consider lowering the cost to the actual advertised price. They told me I was an "unreasonable woman" and that I should "try to think logically." Their bait and switch sales tactics are dishonest, fraudulent and unethical. Even Ty and Jonathan agreed they could have listed the car's value differently. I have no doubt if I was a man, or had brought a man with me, I would have been treated very differently. I've already filed a complaint against Central Houston Nissan with the Better Business Bureau. STAY AWAY FROM THIS DEALERSHIP!

Read more

by Peter W on 12/15/2022

If customer satisfaction matters, then you might reconsider doing business with Houston Central Nissan. Their aim is to make a sale even if it will hurt the customer badly. I went there recently window shopping and as if I was hypnotized, I traded in my vehicle for another from this dealer I later found the price was over inflated and without the car history being revealed. I discovered that a car that was listed on their website for $29k was sold to me at $35k plus other charges. They added stuffs like Houston Central prep $5,995, market adjustment $4,995 and so many other things that ballooned the total cost for the vehicle to almost $51k. Paying such an amount for a 2019 Cadillac XT4 with 35K miles is a total rip off. The Carfax also showed that the vehicle had a prior accident that was not disclosed during the transactions. They lied to me my credit was good for a better rate, but I later discovered a high interest rate of over 16.51%. I tried returning the vehicle the next day after determining that I was ripped off, but they refused to take it back. I tried to resolve this to the extent of speaking with the CEO but to no avail. So, I left the car in their showroom anyway, but guess what? They drove it back to my driveway without any notification till now. I instructed the financing institution not to make the payment, but they erased part of the contract I signed and got another bank to fund the payment. I have instructed my attorney to take them on but would like to warn potential customers, especially inexperienced buyers. This dealer will stop at nothing to sell you a vehicle that you may live the rest of your life paying for. I feel robbed by this dealer. Please, don’t be deceived by the 5 stars ratings you see. This could be their own folks.

Read more

by Disappointed on 09/06/2022

Do not waste your time with this dealership! We were all over town searching for a used car for our son. We test drove a vehicle at Central Houston Nissan, and left to look at a few other cars. Ultimately, we decided to go back to Central Houston Nissan bc the advertised price was lower. We called ahead and told the salesman that we were ready to go with their vehicle and were on our way back to run the numbers. When we arrived, he took all of our info and quickly returned from the sales managers office to say, "just so you know, there is an $11,000 addendum charge on all our used vehicles". $11,000?!?!?! That priced this used vehicle well above a new model! He continued on to say, "that's how they get people in the door"....well, we quickly walked right out the door! It is a crazy market out there, but we did find there are plenty of other used options at a lower price. Don't waste your time like we did!

Read more

by Dej on 09/01/2022

Only 1 star because that's the only way I can post my review but 0 STARS! DO NOT BUY A CAR FROM THIS DEALERSHIP EVER! I knew I should have went somewhere else when I had a issue with the salesman, I just got my car in May and have been having issues with this dealership all behind a tire, they will continually inconvenience you, they don't care, their staff in service don't know anything! Everybody needs to be retrained. Don't order a tire from their website because then you'll run into issues with that! They don't try to make things right like they should and people in the service department will tell you labor for them to put on your tire is $50 plus tax when it's only $25 plus tax and that's still to much to charge to put a tire on a 40k car when the tire is $300 and it came with a 24 month NISSAN warranty, they don't have any of your information in the system to pull the purchase so you have to make sure you always have your receipt which is ridiculous in itself. They don't top your fluids off like they should after getting a oil change, I literally got 2 squirts out my windshield wiper fluid before it wasn't nothing left and I had just got a oil change the day before, tire pressure will never be even out like it's supposed to. Not to mention if you call and ask to speak to a manager they leave you on hold and lie about everything it's really sad this is the type of things people have to deal with but I will NEVER come back and they will NEVER touch my car again. 0/10 WOULD NEVER RECOMMEND.Throw the whole dealership away!

Read more