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Central Houston Nissan

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Central Houston Nissan
2901 S Loop W, Houston, TX 77054 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
2.33 out of 5 stars (85)
Recommend:
Yes (3) No (6)
Service Rating
1 out of 5 stars (28)
Recommend:
Yes (0) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
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Written by Michelle on 08/11/2022
How do you replace a so called faulty throttle body yet show a picture of a filter. Ladies beware!!! Central Nissan misdiagnosed my car and left me with the bill. I was charged $1770 to replace a throttle body and it did not fix the problem. Two days later, my car did not start after their service. I was then told, it could be the battery due to the heat and asked to jump my car and drive it back to the dealership. AAA was unable to jump my car, stating my battery and starter were fine. I then had AAA tow my car to Nissan. They then said, it must be due to bad gas in your vehicle. I let them know, I had not gotten gas. The original code was a fuel code, so why did they just now diagnose as a fuel pump issue. They stated they did not see it then, and attempted to charge me $2700 for a new fuel
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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Michelle on 08/12/2022
Dealer Response
I will send him an email now but I have lost all faith in Central Nissan and am not expecting much if his character reflects the same as theirs. I have since taken my car to a local Mechanic who diagnosed and fixed what you all could let fix twice and wanted to charge $2700, on top of the $1770 I already paid you, they fixed for $480. That is insane.
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Andrew Newton on 08/12/2022
Dealer Response
Hi Michelle, we're disappointed to hear of the negative experience you had at our location. We appreciate you bringing this experience to our attention. If you are willing, please contact James Adams, Owner Loyalty Manager at experience@centralhoustonnissan.com so we can work towards a resolution. We look forward to hearing from you.
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