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Central Houston Nissan


2901 S Loop W, Houston, TX 77054 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (3) No (6)
Service Rating
Recommend:
Yes (0) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
THROW THE WHOLE DEALERSHIP AWAY!
Written by Dej on 09/01/2022
Only 1 star because that's the only way I can post my review but 0 STARS! DO NOT BUY A CAR FROM THIS DEALERSHIP EVER! I knew I should have went somewhere else when I had a issue with the salesman, I just got my car in May and have been having issues with this dealership all behind a tire, they will continually inconvenience you, they don't care, their staff in service don't know anything! Everybody needs to be retrained. Don't order a tire from their website because then you'll run into issues with that! They don't try to make things right like they should and people in the service department will tell you labor for them to put on your tire is $50 plus tax when it's only $25 plus tax and that's still to much to charge to put a tire on a 40k car when the tire is $300 and it came with a 24 month NISSAN warranty, they don't have any of your information in the system to pull the purchase so you have to make sure you always have your receipt which is ridiculous in itself. They don't top your fluids off like they should after getting a oil change, I literally got 2 squirts out my windshield wiper fluid before it wasn't nothing left and I had just got a oil change the day before, tire pressure will never be even out like it's supposed to. Not to mention if you call and ask to speak to a manager they leave you on hold and lie about everything it's really sad this is the type of things people have to deal with but I will NEVER come back and they will NEVER touch my car again. 0/10 WOULD NEVER RECOMMEND.Throw the whole dealership away!
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Serenity Gibson on 09/05/2022
Dealer Response
Hi Dej, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at experience@centralhoustonnissan.com. We look forward to hearing from you. James Adams Owner Loyalty Manager experience@centralhoustonnissan.com
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