Customer Reviews of Jim Trenary Chevrolet
Incompetent on many levels and don't back their repair work.
byon 11/04/2023
When getting the new battery for my Bolt EV, they kept loading it with the wrong software and saying it was charging 100% since the light on the hood indicator was solid green. The tech didn't know that if the software has it set to charge to 80% (instead of 100% like it should be after a new battery) that the hood light will still be solid green, but instead one has to open the door and look at dash indictor to see it is only at 80%. After them not doing it correctly twice, I took it to another dealer to have them install the correct software. They did it first try. They have also replaced my radio as well. When doing so, they didn't connect the antenna properly nor tape/secure it properly that it eventually started coming loose and I lost AM/FM reception. Due to another dealer being closer to my work and the above battery charging situation, I took to the other dealer to look into the radio situation. I paid $400 to get the antenna connection fixed because it took them several hours to dig into the dash to figure out what the problem was. After getting it fixed Jim Trenary wouldn't reimburse me nor the other dealer for them having to fix it. I would not go to this dealer for repairs nor anything else. They are incompetent on many levels and don't back their repair work.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Liars and con-artist
byon 08/25/2023
They will recommend replacing parts that don't need to be replaced. If you have no knowledge of your vehicle you wouldn't know better and end up spending thousands when it should be a couple hundred. My father was a GM certified tech for 20 years and they tried pulling a fast one on him short after getting caught trying to scam me out of work. Spend your money elsewhere. I recommend Gastorf in Warrenton if you go to a dealership.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
$14.71 service charge for using a credit card
byon 08/16/2023
Just spent almost $500 on 40,000 mile maintenance. Checking out I am told there will be a $14.71 service charge for using a credit card. Price it in your quote.
- Recommend this dealer? No
Run away fast
byon 12/13/2022
So far we’re extremely unimpressed. Bought a brand new 2023 3500 high country and have yet to be able to drive it without the check engine light on. Sent it to be checked on a Tuesday picked it up Wednesday and was assured nothing was wrong. The check engine light came back on Thursday. Dropped it off for a 10:30 appointment Thursday and they DID NOT look at it. Why the appointment then? I bought this truck to work and it’s yet to do the job I bought it for and cost me additional money renting another truck to do it’s job… so far I feel like I’ve spent 80,000 + on a pile of crap I can’t use to be treated as unimportant by their service department. Update**** waiting 5-7 days for a part they originally missed on first inspection. So when it’s all said and done IF I ever get it back they will have had it longer than I’ve owned it. Why would you not overnight this part? It’s because they don’t care. So currently I’ve been out of a vehicle for a week and will be without one for at least another. Keep in mind this is after we purchased in our finance package a loaner vehicle for just this occasion. Jokes on me they don’t have any loaner vehicles. They’ve literally screwed me over at every turn. DO NOT EVER do business here. I’ve been a life long Chevy person, we’ve had over 15 Chevy trucks between me my husband, my brother, and my father. So understand how much this hurts to say, I will NEVER own another Chevy.. I should have bought a Ford.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Unhappy Camper
byon 05/10/2022
Took about 2 and a half hours…sat in waiting room….couldn’t see my car …it was taken somewhere out of sight… Gave them coupon for a 39.95 wheel alignment… So the regular price said it was 79.95 on my coupon….the service technician took the coupon… When my car was finally done… I don’t know for sure if they did anything to it… Service technician was not very friendly at all… Said regular wheel alignment was one 119. 95… and they charged me $62 and change for alignment which should’ve been just 39.95 plus tax…his name was ‘Ian Bosworth’ he just appeared too ‘busy’ to talk to anyone…finally …just paid the price to get my car back! ButI would NEVER EVER go back to this dealership for anything!! And I still want resolution for having paid TOO much for my wheel alignment…William Glenn…[contact info removed]
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
5 trucks purchased
byon 05/03/2022
5 trucks purchased, 1 Blazer, 4 Malibu's , and I'll be back again next year. Pricing is good, better than most Chevrolet dealers. They have inventory, even considering the lock downs and supply chain problems. Good people good deals.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Don't come here a bunch of Liars and Scammers
byon 01/06/2022
Worst dealership I've ever dealt with. They sold me a car six months ago and I still haven't received my title. I've tried and tried but they won't help me at all. Every time they tell me "Oh it'll be coming next week" or "It was sent to the wrong address". On top of that they have the worst attitude and service even though it's their fault I can't register my car. Don't come here they're [non-permissible content removed] with terrible attitude and absolutely zero customer service, especially Tony, Blake, and Holly. They're a buy here pay here dealership with a fancy showroom honestly go somewhere for a car.
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
[non-permissible content removed]
byon 12/07/2021
After 7 months of buying a new C8, Matt (finance mgr) said that part of the down payment was missing, and he would not send docs to DMV. 7 months later.... SCAM. Paid again....
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Very poor PR
byon 10/08/2021
On July 3, 2021 we picked up a 2016 Silverado diesel truck. We did not purchase the almost $800.00 warranty. A diesel truck with only 62,000 miles is just getting broke in, right! 4 days later the check engine light came on. We took it to a Chevrolet dealership. Two blown head gaskets, needed a new radiator, and a new turbo charger. $14,000 repair bill. The dealership we took it to suggested we contact Jim Trenary and see what they will do. Chevrolet agreed to pay $10,000 and we were hoping that Jim Trenary would help us with the balance. The dealership repairing our truck agreed to only charge us $2,000. Jim Silverman at Jim Trenary said they would not pay any of this. That is why the offer an extended warranty. On August 4, 2021 I sent Jim Trenary a certified letter asking them to help cover our out of pocket expenses. I asked for them to respond to my letter. To date I have not heard from them.
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
Jim Trenary, GM, and 2018 Chevy Malibu- ALL BAD NEWS
byon 09/13/2021
Where to start? Talk about a bad joke start to finish. They gave me the run around time and time again when I began having engine and fuel injection issues on my 2018 Malibu I had bought brand new. They will try to nickel and dime you on anything they can when doing warranty work. Don’t expect Jim Trenary to actually try and help when it comes to dealing with GM and definitely don’t expect GM to back up their car, as they “must back each individually owned dealers work”. Dealing with GM and Jim Trenary for almost 2 months now on the same engine issue and they continue to blame one another back and forth but have no interest in getting me in a reliable vehicle. When things go south for you, good luck trying to get ahold of AJ the service manager, it is obvious he hides behind his service advisors and the tinted glass office he sits in all day. Bottom line do not waste your time or money doing business with Jim Trenary or on a new Chevy. Nightmare of an experience all around with Jim Trenary and GM. PS don’t buy a 2018 Chevy Malibu unless you want fouled pistons (went thru 3 sets in 36k miles), cracked engine pistons & cylinder head (happened twice before they decided to replace engine), and a fuel system that Jim Trenary and Chevy admits gets carbon build up and must be flushed out every 15k miles (I must have missed that part in my owners manual).
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Exceptional!
byon 06/07/2017
My advisor was exceptional. No pressure. Felt like he was looking out for me, not trying to sell me something I didn't need.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Extremely Happy
byon 06/07/2017
Everybody was very helpfull! I always hate going to the finance department, because they always seem to sell extra stuff, but that did not happen! Extremely happy with the car and experience we had!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Dealership in St Louis
byon 06/03/2017
Everyone was super nice and friendly. Definitely makes buying a new car even more amazing when you have awesome salesmen to work with. Keep up the good work!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Always friendly and advisable on future needs
byon 06/03/2017
Everyone was so welcoming and helpful. Time was taken to fully explain all services completed on my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wonderful Place
byon 04/17/2017
I went online just looking for a used vehicle to regain credit because my credit is shot. After speaking to Patrick Earl over the phone he made new realize buying a new vehicle would be better in the long run, plus I wouldn't be forking out the money in repairs for a used one. It only took him & his finance manager a few hours to get me approved (even having crappy credit). They went above and beyond to get me the lowest rate possible. Yesterday I drove away on my new 2017 Chevy Spark! I highly recommend them to everyone
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Satisfactory
byon 04/08/2017
Customer satisfaction seemed to be a high priority. It was a pretty quick deal. I recommend Brett to anyone that's looking to buy a new car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Customer Service is poor
byon 02/13/2017
I have had nothing but problems surrounding Jim Trenarys customer service after the sale. I bought a used car for my daughter to travel back and forth from Missouri State on December 31, 2016. I dealt with Jeff the internet manager. The process was easy enough to buy the vehicle but the service after the paperwork was signed was far from easy. My daughter went back to school with the car. 2 weeks after the sale I received the title in a trackable UPS package. The contents of the envelope a title and the backup for sheet for what the difference was for sales tax purposes. There was no state emission for the vehicle. This is the first mistake that was made by the dealership. No one stuffing the envelope questioned or informed me that the inspection was out of date. The dealership expected me to deal with it. After I discovered this error I immediately called Jeff the person I bought the car from to discuss the options, since Springfield MO does not require emissions test the only alternative was for my daughter to drive 8 hours round trip back to Ofallon to have the car inspected. I instructed her that she would have to come home on the weekend of January 28th 2017 to have the car inspected. She was not a happy camper giving up 10 hours of work over the weekend to help rectify a problem that was not her doing. I spoke with Jeff and made a appoint for the inspection on Saturday January 28th at 9am. Jeff assured me I would be in and out within a half hour. I arrived with my wife at the dealership at 9am on January 28th. I handed Jeff the gas receipt from my daughter for $9.00 the he told me would be reimbursed. Now this is where the customer service fell off the cliff. My wife and I waited a hour and half for a simple emissions test that we had an appoint for and should have taken 30 mins tops. The sad true is it would have taken longer but we both started to complain to Jeff and to Mike the finance guy who drew up our sales paperwork. So the time promised by Jeff was the second broken promise and poor example of customer service in dealing with this dealership. I was furious as was my wife with this situation. Mike spoke with me again and told me that he would have a manager call me on Monday afternoon because that was the time that was convenient for me. Monday January 30th came and went with no call from the dealership. A third broken promise by the dealership after the sale was complete. The $9 receipt I was told could not be paid when I was there but would have to be mailed to me. On February 13th 2017 my wife notified me that we still have not received the reimbursement check as promised by Jeff. I called and spoke with Dustin and he informed me that it was cut on 2/7/17 10 days after I had left it. This is the fourth promise broken by the dealership. I was told it would be mailed on Monday January 30,2017. Our experience with this dealership was not good. As you can see their service after they sell a car leaves a lot to be desired. The only individuals to be inconvenienced for all of their mistakes were my wife my daughter and me. The Jim Trenary staff seems to be about the kill of the sale and customer service is non-existence after thought.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Ignore calls after purchase made
byon 08/26/2016
My salesman and Anthony were cool. But no one has responded to my texts or voicemails i have left. I was under the impression that you guys would help out in situations but all you do is ignore. Not good business if you cant get a response to one question. Only had my truck for 11 days and wandering if i did the right thing by going to you guys. If i have future problems will i be ignored then. Build relationships, thats how u keep a business running. I hope you treat your other customers better. Sincerely, L. Owens
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Worst truck buying experience ever
byon 07/31/2016
The absolute worst truck buying experience of my life. First, I was sold an 'AD" Colorado. It had hail damage that was covered up (non disclosed) and the little engine that could not get up a hill. Plus, I was informed by sales manager that AD cars are vehicles that they can't sell because they are Junk, his name was Eric. Be cautious of their AD cars! I returned it very disappointed and they agreed to upgrade the truck for an additional 2800, but somehow my truck cost an additional 6000 because all the rebates I Supposedly had on first truck disappeared with second truck at the hands of slick car sales people with so many excuses. I am a female and not the most educated truck buyer, but the boys at Jim Trenary knew that, they took complete advantage of me. Even Kyle Trenary the owners son is a arrogant, non customer oriented person that hides behind his minions. Be cautious and consider buying elsewhere.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Quick and painless
byon 07/19/2016
Brett Wilkinson made the overall sales experience enjoyable and I appreciate how quick he made the process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great car, great price, great service!
byon 06/22/2016
My husband and I just bought a brand new 2016 Chevy Equinox. I went up to look at it and test drive Friday night, and picked it up Monday after work. Our salesman was Andy Chazen and he was amazing to work with. Trenary's radio spot about their great Equinox deals is what got us in the door. Andy's no-pressure, professional, and honest service were really appreciated. No haggle from you-know-where stories here: we were able to come to a great purchase price and trade-in amount rather easily and quickly. I also met Travis on Friday. He was also very nice. I love how the Equinox looks, feels, and drives. Thank you for a great experience!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
JIM TRENARY CHEVROLET IN O'FALLON - SERVING ST. LOUIS, MO CHEVROLET CUSTOMERS
Jim Trenary Chevrolet has been locally owned in O'Fallon since 1993. With over 19 years of serving St. Charles, we are your O'Fallon Chevrolet dealer of choice. We are also ideally located just off Highway 40 for our St. Louis, MO Chevrolet residents. With a large selection of new and pre-owned vehicles, we are guaranteed to meet your car buying needs. At our dealership, we believe the customers' experience is the most important factor of purchasing a vehicle. Jim Trenary Chevrolet invites Chevy drivers to check our online reviews for Chevrolet ratings and compare us to our peers. O'Fallon Chevrolet customers can stop by and test drive the perfect Chevy model they have been looking for. We proudly invite St. Louis, MO Chevrolet customers to our dealership in O'Fallon, MO.