Jay Wolfe Toyota of West County

by onem00se on 02/09/2017

Hi, Mt purchasing experience was completed without any problems at all. My salesman Joseph Nichols was very knowledgeable on his product and if I asked a question he didn't exactly know the answer to he didn't make something up he went and asked another associate for the correct answer. The entire process was not stressful at all because of all the people working at this dealership. I will recommend this dealership to my family and friends.

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by Steve824 on 08/02/2016

DO NOT BUY FROM THIS DEALER. Before I start, I have called the dealership multiple times with no response. I always get transferred to voicemail of the managers. a lot of phone tag. All I get is voicemail. Then when they finally call me back I can't answer my phone so when I return their call of course they don't answer. I leave a voicemail and this was last week And still no call back. I dealt with Sal (person who sold my car and told me it has a third row which it does not) and David the sales manager. So of course this review does not reflect everyone that works there since they were the only two that I seem to only be able to get a hold of about my issues. I made the mistake of buying from this dealership. They lie to you just to make a sale. They also will be nice until after the sale they don't care if they made a mistake. They lied to me about a feature in the vehicle and after the sale they don't care. The response I get from them and the tone is not acceptable. They basically told me too bad, I got screwed over. Nothing they will do for me and they really didn't sound like they cared. They told me because of the price I paid and looking through the paperwork that they won't do anything to fix it. I shouldn't have trusted them. They will also tell you that they are the only people that can give 4 years of free maintenance and 1 year of all this extra stuff. It's a gimmick. The 4 years of free maintenance is offered at every Toyota dealership. I talked to multiple Toyota dealerships in multiple cities after the fact. They will tell you that's "impossible" that they are the only ones that offer it. Straight up lie. So not the type of people you want to deal with. And the 1 year of their "jay Wolfe advantage program" is a gimmick. Not really worth the value they say it is. Of course everything is going to seem great when you want to buy a car. After the sale is done they don't care about you. If they make a mistake or if they just simply really lied about the feature, they blame it on me and don't own up to it. Even when we have multiple family members that buy cars from them. For sure going to warn my other family members as well.

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by chenm003 on 06/03/2015

1. 5000 miles oil change just in speaking, not on any of documents 2. not return my check after get a new Money Order, my friend have to spending time go to dealership 3. the temporary license plate just 28 days and we need wait 21 or more days to receive documents to application Title, so we must finish all of Title works in a week. 4. They offer a $25 Walmart gift card when you make an appointment for test drive, but I was waited more than 2 weeks, receive nothing 5. Before purchase my new car, they service good, response most email quote or questions in 48 hours. after purchase, the time before more than 7 days. Totally all, 3-star They DAMAGE car a little cheap (~1.5% discount), so I maybe refferal friend to there again

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by royinpc on 11/21/2014

Made a deal over the telephone with the salesperson. He was off the next day and called me upon his return notifying me that the sales manager had allowed the sale to another buyer. I had nothing in writing, but emails and the word of the sales person. He was quite apologetic, but I would advise against anyone dealing with Jay Wolfe Toyota of West County. They lack integrity.

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by brandmann on 02/04/2014

Let me just say Jay Wolfe Toyota Scion of West County is proably one the best Dealerships in town. I've purchased two Toyota Camry from here after being turned down by just about every dealership near by. I purchase my first used 2003 Toyota Camry back in 2011 and my salesman would pretty straight forward. Each time I went back to this Dealership for maintenance everyone was great friendly, they offer you snacks while you wait on your car to be down. I just recently purchase a 2011 Camry a week ago, again after being turned down by every dealership near by. No one wanted to trade my 03 Camry because of the High miles which is kind of understandable, but for the salesman to not acknowledge kind of tick me off. So with all that being said, if you are a big fan of Toyota's and Scions and you're about business and really want to purchase a car go to Jay Wolfe Toyota Scion of West County you won't be sorry.

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by jessicashih on 01/06/2014

Overall, my experience in visiting and purchasing my 2014 Toyota Corolla was pleasant. Sal was very helpful with my decision in purchasing my new car. Service was friendly, and I did not feel pressured into anything (which is a turn off).

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by tony1550 on 12/15/2013

The sales personnel treated us professionally. Thanks.

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by jessicashih on 12/09/2013

Overall, my experience in visiting and purchasing my 2014 Toyota Corolla was pleasant. Sal was very helpful with my decision in purchasing my new car. Service was friendly, and I did not feel pressured into anything (which is a turn off).

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by Sharmila on 12/01/2013

Jason our sales person and the management team were extremely helpful

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by toyotacam on 12/01/2013

In general, I would hate to even get out of my car because of the nagging saleman lerching around me. Now days its different, with the internet to search for cars without the hassle of driving all over the country to find exactly the one your looking for. Well, I searched and did exactly that. I found just the one I had been looking for at Jay Wolfe Toyota in Ballwin, Mo. They were helpful and courteous and fair, all the way through the process. From the internet manager John D., to the Product Specialist Jason N., to the finance manager Alex G. They were not pushy! They were informative, when I had questions. And it was just an all around pleasant experience. Thanks for all your help! Bryan

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by donc14 on 11/29/2013

Just bought a new Camry and was completely satisfied with the experience. Worked with 2 salesmen and both were exceptional. I'd recommend this dealership to anyone interested in a good sales experience and a great deal.

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by MHaxton on 11/16/2013

Wonderful experience! Can't be beat--Mike was absolutely the best!!

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by pattito on 11/12/2013

Overall great experience. Would recommend this dealership.

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by philmelinda on 11/11/2013

I stopped at Jay Wolfe Toyota on my way home from work to look at a 2010 Rav4 I saw on their website. I was introduced to a salesperson who helped me with the vehicle. I have purchased several cars over the years from several different dealers and I thought the buying experience at Jay Wolfe Toyota was one of the best. When I had questions/concerns about the CARFAX report, the sales manager came over to go through the report with me line by line and then went through the car with me in detail answering all my questions. I consider my self a very informed buyer. I had done a lot of research about the Rav4's and looked up all the relevant $$$ figures on Edmunds.com and KBB.com. We ended up agreeing on a price that was much less than I thought I would have to pay. To top it off, I was buying the Rav4 to replace a 2000 Mazda Protégé with 273,xxx miles on it. The car had several defects and was not worth much. Jay Wolfe Toyota ended up offering me something for it which saved me the trouble of having to get rid of it.

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by Jbeckmann on 10/23/2013

I recently had the delightful experience of purchasing a beautiful certified Corolla. I dreaded the task of dealing with "car sales people". From the minute I walked into Jay Wolf it was a comfortable and bully free experience. The fact that their waiting areas are five star does not hurt-lunch and a comfy couch while you wait-who could say no. I am sure that all the sales personnel are equally knowledgeable and friendly but My sales Rep Jason was wonderful and helped me through all the confusing components to buying a new used car. I would 100% recommend Jay Wolfe for you next new car and Toyota service.

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by RMG1478 on 10/22/2013

Buying a car is not a fun experience and I would not expect it to be. My time at Jay Wolfe wasn’t bad, and from previous car buying experiences this would rate as a positive. Our salesman was knowledgeable and showed us around the lot, We had come in with three specific autos that I had researched over the internet, looked at them and took one out, no real pressure or any type of bait and switch. It did take at least three hours to get the deal done. The finance department did try to up-sell the warranty but I expected that. What I did not expect was the talk about the electronic sensors and other electronic issues as being problematic with Toyota. I find that in my mind this hurt the brand and shouldn’t be used as a sales tool when you are trying to get repeat customers.

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by auddin on 10/07/2013

They told me via an email that they have multiple colors to choose from when I went to dealership next day they only had one color. They promised me that they will get me the color and I deposited $6000. Monday they told me that car is the truck and you can pick it up on Wednesday. Wednesday they told me that deal fell through come and buy other car. The only thing I know that they put me out of market since it was last week of the month and they know next month in Oct they will sell me other car with more profit. This dealership is totally not trustworthy.

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by diane73 on 08/18/2013

Sales force is knowledgeable,effecient and very accomodating. Too much pressure to purchase warranty of $5000 total and 1 1/2 hour long wait for the finance personnel.

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by autobuyer5 on 04/02/2013

After we came to a deal on our new car, we were introduced to a financial manager who attempted to sell us the extended warranty. He said Toyota cars are not as reliable any more as there are more electronic elements and so forth (I have a Toyota that I drove for 20 yrs and had no major repair). I feel like I was tricked into the deal without the full knowledge of the declining quality of Toyota cars. I spent hours and hours in this dealership but was not told about the extended warranty before I cut the deal. If I had known about the declining quality, I would not have gone to this dealership in the first place. In essence, they were telling me all the good things about the car and turned around to warn me about possible breakdowns within the extended warrenty period after the deal is cut to get me to buy the warranty. This dealership is totally not trustworthy. I will give them zero star if I can.

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by msepac on 02/05/2013

I brought my mother into this dealership to buy a pre-owned car after her car was totalled. The salesperson, Tyler and managers were professional and friendly and were mindful of my time. Tyler helped my mom find the right car in her price range. He showed her how everything worked on the vehicle and They gave her a great deal. She was extremely happy with her purchase and although she doesn't live close to the dealership, she brings it 30 miles here for service. I would recommend Jay Wolfe to anyone looking for great sales professionals and honest and fair pricing.

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by korben97 on 12/11/2011

I went to this dealer because they had the vehicle I was looking for. I got the internet quote and went from there. They tried to low balled me on my trade and came up after making me sit in the show room for a while. Then they tried to screw me on the financing. Again they came down after i wasn't happy. The bottom line is if they values their customers time they wouldn't try to screw them right off the bat. Give a fair offer and word of mouth will go far. I was at the dealer for over 3 hours to complete the deal. Then I got bombarded with phone calls and e mails about my experience. Its like they were surprised that when they [violative content deleted] someone they were expecting them to not know they [violative content deleted].

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