Skip to main content

Jay Wolfe Toyota of West County


14700 Manchester Rd, Ballwin, MO 63011 (map)
Today 9:00 AM - 6:00 PM
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Not Trustworthy
Written by autobuyer5 on 04/02/2013
After we came to a deal on our new car, we were introduced to a financial manager who attempted to sell us the extended warranty. He said Toyota cars are not as reliable any more as there are more electronic elements and so forth (I have a Toyota that I drove for 20 yrs and had no major repair). I feel like I was tricked into the deal without the full knowledge of the declining quality of Toyota cars. I spent hours and hours in this dealership but was not told about the extended warranty before I cut the deal. If I had known about the declining quality, I would not have gone to this dealership in the first place. In essence, they were telling me all the good things about the car and turned around to warn me about possible breakdowns within the extended warrenty period after the deal is cut to get me to buy the warranty. This dealership is totally not trustworthy. I will give them zero star if I can.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
jaywolfemgmt on 04/03/2013
Dealer Response
Dear Autobuyer5 - We want to apologize for your experience. I would like to speak with you at your convenience. Feedback is a vital part of our customer retention. Please call me at 636.207.3900 and ask for Rob Feuerbacher, General Sales Manager. Thank you.
Report