Customer Reviews of Fritts Ford
Fritts Ford
byon 07/24/2023
I had a great experience at Fritts Ford. Due to unforeseen events, I found myself in need of a vehicle at a time when I did not plan for it nor could afford it. I started looking for a car with a limited budget and a firm set price that I worked out in advance with my credit union. I came to the lot on a Sunday and met Salesman Danny Delfin. He was very personable and very helpful! HE DID NOT hound me with texts, emails and relentless phone calls as I was subject to from other dealers. Danny worked to have my trade in evaluated and to get a deal that fit my limited budget. We were able come to a great deal that did not exceed my pre-determined budget. When I felt pressured by the finance manager to change my predetermined finance agency (my credit union), to add an extended warranty and GAP policy, Danny and his manager were quick to assure my that this was all optional. I would recommend Fritts Ford and Danny Delfin.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fritts Ford
byon 10/24/2023
The salesman was professional and courteous. He answered all of my questions and honored all on line deals.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Untrustworthy
byon 09/27/2023
They've had my car for 3 weeks, in addition to the 3 weeks I waited for my appointment (6 weeks total) and can't fix the problem. The service advisor, Steve tried to tell me his tech couldn't duplicate the problem after 4 days but the service manager admitted they didn't even start my car for over a week. Not sure what is worse, them lying to me or not working on my car for a week. Why did I schedule an appointment 3 weeks out if you're that backed up? Why do you continue to take new appointments online just 2 days out when you are at least 3 weeks behind? Show some respect for people's time and stop lying to customers! When I bought my car there, everything was fine until the newly promoted sales manager/closer tried to change the price on me when I went to pick up. Apparently it didn't matter that I had emails from them with set pricing. We got that squashed and I was willing to let it slide but this recent issue with the service dept shows they have deeper problems.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Fritts Ford
byon 07/24/2023
I had a great experience at Fritts Ford. Due to unforeseen events, I found myself in need of a vehicle at a time when I did not plan for it nor could afford it. I started looking for a car with a limited budget and a firm set price that I worked out in advance with my credit union. I came to the lot on a Sunday and met Salesman Danny Delfin. He was very personable and very helpful! HE DID NOT hound me with texts, emails and relentless phone calls as I was subject to from other dealers. Danny worked to have my trade in evaluated and to get a deal that fit my limited budget. We were able come to a great deal that did not exceed my pre-determined budget. When I felt pressured by the finance manager to change my predetermined finance agency (my credit union), to add an extended warranty and GAP policy, Danny and his manager were quick to assure my that this was all optional. I would recommend Fritts Ford and Danny Delfin.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Exceptional Buying Experience
byon 05/23/2023
I had an awesome buying experience with Ozzie at Fritts Ford. We purchased a 2023 F-150. Ozzie was professional, attentive, and patient. He listened to us and went above and beyond to help us find the pick-up truck that met our needs. The administrative/finance team was pretty cool too.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2023 Ford Bronco
byon 02/19/2023
My expectations were exceeded, great communication! Best purchase ever, extremely satisfied; excellent professionalism from beginning to end! Thank you so much!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fritz Ford 2023 F 150
byon 02/04/2023
Was 100% positive experience never ordered a vehicle before did a lot of comparison of packages offered. Took three months from start to finish not bad at all. Dealt with the fleet dept would recommend in a heartbeat.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Perfect
byon 09/26/2022
Everything was taken care of in a mater of minutes. Everyone was very kind and helpful. Special thanks to Mike Hattar.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ron was Great!
byon 06/03/2022
They’re great! Not pushy at all, and super friendly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Dealership in town
byon 05/11/2022
Great people and great service.I will come back again for my next car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford Dealer is OK, but Ford Product is not!
byon 04/09/2021
Although the service was responsive to my needs, the price was unacceptable due to the CMAX not being designed for Maintenance. The price was over $160 to change 4 turning signal bulbs. In addition the only Hybrid battery offered for replacement to correct limited endurance was original equipment at 1/3 of the original purchase price of the whole car. There has been no attempt to upgrade the hybrid battery to todays technology. I guess you want me to just by a new one with the same limitations. I will not. Looking at foreign offerings with much greater endurance for the hybrid battery. Bye
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Service accolades
byon 02/11/2021
I’ve dealt with many different dealerships and must say Fritts Ford and more specifically the Fritts Ford Service Dept and Don Tucker are amazing. Don kept me in the loop and up to date on all the details of my vehicle. Performed an initial inspection to identify needed parts. Returned my vehicle to me until parts were in stock. Made the whole scenario go easy for me. Great job by all!!!! Thank you Fritts Ford
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Department
byon 09/12/2020
We brought our 2019 Ford Flex in to have a few things done with it. Started the conversation with Don Tucker, explained what we needed done and he was very helpful and super polite. I could tell he was very busy but he still took the time to listen and never made me feel like he was hurrying me at all. He was great about calling back to let us know what was going on with the vehicle and when it would be ready. The car was just as clean as it was when we left it with them. Great experience from start to finish. Very satisfied with the work and with the way Don took care of us.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fritts Ford - "BAD SERVICE"
byon 09/03/2018
I have 2016 Ford Explorer. I did a lot of research before i bought this car in comparison to other american cars in the market today. This car is great, i love the redesign features ,style and performance. At 19,000 miles it starts leaking transmission oil from top of the dipstick area. It just bothers me having this kind of problem at early stage of owning this vehicle. On April 04,2018, I took it to Fritts Ford dealership for Transmission leak. A service advisor Gilbert Alanis took care of my complaint . On April 18,2018 i came back for the second time with the same complaint and ask them to top off trans. fluid due to low level condition. On May 22,2018 , I took it to Fairview Ford thinking that they might fix the problem that Fritts Ford can't do. I spoke to David Hoppel the service advisor. They install new o-ring on trans. dipstick. after two to three weeks it starts leaking again. Here's the worse part, i called David Hoppel from Fairview ford about the issue he said that the problem is normal. Look , i've been a Mechanic for 16 years, I know what's normal and not normal on cars. If this is normal, this is really bad for Ford. June 29,2018 , I took it back to Fritts Ford again for the third time with the same issue. I talk to the servicemanager Kyle Klein. He said his Trans. Tech. was on vacation, so he ask me to come back on July 10,20018. Came back on July 10,2018 , the service manager Kyle Klein checked my Ford Explorer & test drove then he found out that the seal from dip stick was bad. He said he's going to order a new dipstick, it should be available in three business days. He said he will notify me in three days. After three days i was waiting for his call, it never happened. I initiated the call on that day i was expecting him to call me, i tried several times to call this service Manager but he never answer my calls or returned my calls. I even tried to call the service advisor Gilbert Alaniz but they never return my calls. It was really disappointing & prostrating to deal with this kind of people. On August 10,2018, I sent an e-mail on Fritts Ford website about the issue of my 2016 Ford Explorer. I was surprise somebody responded right away the same day i sent the E-mail. Somebody called me or sent me a text message from Fritts Ford saying that my parts was available and they will be available to install my parts at my convenience. August 14, 2018, I took my 2016 Ford Explorer to Fritts Ford dealership in Riverside to finally had my trans. dipstick installed for a long period of hard time dealing with this dealership. From the day they installed a new trans. dipstick , it's not showing any oil leak or seepage so far. I just can't believe the "BAD SERVICE" of the Ford dealership i've gone thru here at Inland Empire especially Fritts Ford, the dealership where i bought my 2016 Ford Explorer, It's really prostrating. The service Manager Kyle Klein who is not professional enough in handling a simple problem. I think this Service Manager needs more professional training in "Customer Service". To be honest with you , this Manager needs to be straighten out on how to treat his customer nice. He doesn't even know how to say "GOOD MORNING". He needs to know the "BASIC" on customer service. I really don't know where Fritts Ford hire their people from. It's too bad this is the very first time i owned a Ford vehicle in my whole life. I suppose to buy another Ford vehicle before i started having a trans. issue with my 2016 Ford Explorer. Now i change my mind going back to Toyota on my next purchase. I'm so sorry if i'm just being honest with my bad experience with this dealership. This dealership should learn how to fix cars right the first time. You don't want your customer to come back with the same problem, If you know what i mean.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Oil change &service
byon 08/28/2018
Greg foster did a great job
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fritts Ford Service
byon 08/08/2018
These guys are great. Completed "The Works" service and in a timely manner. My vehicle was filthy when I brought it in. They did a very nice job washing it at no extra charge. Great work at a great price! Thanks Don Tucker, Danny Goodman and Kyle Klein.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fritts Ford Experience
byon 08/07/2018
Frank Castellon at Fritts Ford was so helpful! He made the truck buying experience easy and painless. I had a lot of questions and he was able to answer them all with a smile. We ended up purchasing the F350 and could not be any more confident that we got the best deal. Thank you Frank and the rest of Fritts Ford team for the best customer service I have ever received at a car dealer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Repairs at Fritts Ford
byon 07/24/2018
Took in for oil change and have sensor for transmission checked having same problem had before when having to replace have extended warranty and could not say if covered it a manufactured defect should not have to worry left without it getting fixed only oil change at this time not happy wit service
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Fritt’s Ford Service
byon 07/13/2018
Went for oil change and general maintenance check
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fritts ford
byon 07/13/2018
The experience was wonderful. Uncle BOB helped us out and was awesome! Treated us right and was very nice.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford Fusion
byon 05/01/2018
Never disappointed when taking my Fusion to Fritts. Oil change, maintainence, and a recall all in 1.5 hours. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bait -n- Switch
byon 04/16/2018
AT ALL COSTS, Avoid this bait and switch and unscrupulous dealership. It all started in 2017. Went into Fritts with a specific truck in mind. I do my research. I even new the bottom price. I was told they could beat the best price. They did by $300. Here's where it gets shady at best. They said they didn't have it in inventory but if I left a $500 deposit, did the credit check they would have the truck the next day. I would call every day, and was given a complete BS run around, the "sales guy is busy", "the other dealer won'y call us back" etc. etc. Well fast forward, a week and a half went by, no truck, and credit dinged! Finally I cornered them said produce the truck or I'm out! And they gave me the story that "we were on our way to get the truck, when we got there the dealer had just sold the truck, but we found another one for $1500 more". After that I went elsewhere found a truck and beat the price. At least I got my $500 check back. Fast forward again. That 2017 truck wound up getting bought back by Ford. Now I was in the market for a new 2018 truck. Thought, I live in Riverside, I'll support local business and give them the benefit of the doubt. BIG MISTAKE!!! I again am very educated on the truck I want, color, engine, trans, drive-line, amenities and price. They said "We can get that truck" I told them in detail about the situation from before, "we have a new team here now, we don't do things like that". This time I negotiated the price, but would not put a down payment. They kept pressuring me to come in to do the paperwork. I said not until I see it, touch it and drive it! So last Friday, I had them provide assurance that it in fact was the truck, there was a question about the interior color. I asked for a picture. They produced the window sticker. It exists, they said they are going to get it now. I did the credit over the phone, all is good. About an hour later I get a call, you guessed it, "we were on our way, they just sold it" and imagine this, "We found an almost identical truck for just about $2k more". I had some choice expletives for their Sales manager. He kept trying to stick with their lie that the truck was sold out from under them. So I said tell me who had it, I will verify and maybe apologize. He told me. I called North County Ford, they did verify it was scheduled to be sold, TO FRITTS FORD! But they never came to get it!! BAIT AND SWITCH!!!! So I went to North County Ford the next day and bought the vehicle for about $1000 less. Moral of the story "Fritts is a Tiger that will never change their stripes".
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
At Fritts Ford, please review our extensive inventory of Ford vehicles and preowned variety of makes. We work hard to get you into the vehicle you have always wanted. That new Ford or preowned vehicle is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance providing peace of mind protection. At Fritts Ford, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Fritts Ford Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Fritts Ford service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience!