Criswell Chrysler Jeep Dodge RAM FIAT

by Nick on 07/06/2020

Had great phone conversations with Connor and really appreciated how he seemed to understand what I was looking for. Showed up for test drive and he had the car ready. Test drive was great and I decided to see what financing looked like. I was very upfront and honest that my credit score was not the best due to a few blips 8 or 9 years ago (we all know how tricky FICO is), but my DTI and overall income was sound. In the end, I was given an offer that was at least in the ballpark, although I had hoped for a better APR. I decided to see if I could get better financing from my credit union, but it was close to the end of business for them. I told both Connor and Thong I was going to check with them and make a decision the following day. The next day after much deliberation and number crunching, I decided to accept the deal they offered. I texted Connor and said I would call Thong to get the paperwork started. I was then informed that "another salesman in another department" sold the vehicle the night before. I found it strange because the dealership was not busy when I left around 5pm and I would have though someone would have at least called me to see if I had made a decision before selling it. Found the exact same model/trim/color at Safford in Springfield (highly recommend over Criswell). The finance manager thought what happened at Criswell sounded strange and said from what he could see, they hadn't pushed through the offer that they gave me all the way and were probably just backing out of the deal. Safford was able to match the deal and had me in and out in under 2 hours! The following day I decided to just check on the vehicle at Criswell using an alternate email address. I immediately got responses from a sales person and sales manager confirming the vehicle was still available and that they were very eager to sell it to me. I think it's pretty clear I was discriminated against due to my credit score (which I never tried to hide). I'm thankful I was able to find a dealership who treated me with the same respect as the rest of their customers, but it really causes me to wonder what other types of customers Criswell may discriminate against.

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by OneHappySoul on 11/30/2015

I went to this dealership because of hearing of the great customer service they exemplify. I had totaled my vehicle and I needed to get in another one fast. Because of previous bad customer service at other dealerships, I came in there very hesitant, waiting to be pushed and haggled. Leon Travis assured me that would not be the case at Criswell. He was right! Leon worked diligently with me throughout the whole process. He was very professional and he listened. Mr. Travis is the definition of Spectacular Customer Service! I am very happy with my new Dodge Dart. Thank you! That didn't hurt one bit!!!

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by Long_Driver on 11/10/2015

I worked with Mike Long initially. Carl Wilhelm filled in as Mike had to attend a wedding when I popped in unexpected on a Saturday afternoon. Carl did a great job of just getting me more information on the vehicle and allowing me to go check out the vehicle and take my time determining my interest level. Mike kept in touch and we worked out the details of a purchase at [what I believe is] a great price. Mike showed great customer service and focused on my needs as we worked out the details of the purchase and what financing options and extended warranties would best fit my needs and budget. What was even more impressive was his deep knowledge of the "bells & whistles" of my new vehicle - which he took a good amount of time [late at night near closing] to go over with me before I left the lot. I would recommend Criswell Chrysler [this is my 2nd purchase from the dealership] and Mike Long to any one I know that is looking for a new car and even considering a Chrysler - the professionalism at this dealership is sure to win them over to the Chrysler brand.

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by hinayasmine on 07/31/2015

My salesman, Leon Travis went above and beyond for me. I wish I could rate him a 12/10 instead of a 10/10. I went in on Monday looking for a 2015 Jeep Patriot Sport Altitude. I had checked other dealerships and couldn't find exactly what I was looking for. Upon arriving at Criswell in Gaithersburg, I was greeted by Leon Travis. He asked to show me vehicles, but I already had my mind set on what I wanted. I told Leon what I was looking for and he immediately looked it up in the system. There were 2 Jeeps on the lot that I was interested in. After looking at the first one, I knew it was the one. Leon then let me test drive the vehicle and walked me through all the features of the vehicle. I wanted to get the Jeep that day, but had to wait for my bank. Long story short, I went back on Thursday and decided to finance through the dealership's financial department. I now have my dream vehicle all thanks to Leon Travis and the amazing team at Criswell in Gaithersburg! If you're looking to purchase a vehicle, ask for Leon Travis, you'll be sure to get your dream car!

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by lighthouse08 on 07/10/2015

The sales representative, Mike Long, did not make us waste any time with nonsense talking and back and forth trips to the Manager (as other dealerships did). He went straight to the point and gave us the options that we had and the possible discounts. He took time to explain the main features of the jeep in a very simple and direct way. Excellent experience.

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by BrianSpears on 12/30/2014

The process started, I found a van on the really nice Criswell website. Then I got in touch with David Coggin an excellent Commercial Sales Associate. David worked with the sales manage Ale to check availability and pricing for me. I live pretty far away by Dulles Airport. David was kind enough to give me a ride with him to work today to pick up my new van. He was extremely thorough in explaining how his dealership does business, the service and also the features of my new van. David & Ale were extremely professional and treated me with respect and value. Next on to the finance office (usually the thing I hate most about buying a car), I met a gentleman named Dan Leithauser. Dan was extremely pleasant, informative, patient, just really did nice job. I think our company 495 HVAC in Alexandria will be purchasing 2 or 3 more work vans here shortly. I really cannot commend the Staff a Criswell Dodge enough.

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by rasterman007 on 10/29/2014

One morning in late September, I found myself in an overheating 2006 Dodge Charger, the result of particularly intense stop and go traffic on I-270. Having made considerable repairs on the car earlier in the year (and recently surpassing 150k miles), I reluctantly searched for the closest dealership with the expectation of yet another repair ticket and invoice.. Upon my arrival, Carl Wilhelm worked through all possible options, eventually determining that buying new was the best route. He applied rebates and gave me an excellent price for a car that needed work before they could even test drive it. My finance rep, Steve, spent extra time over the next 48 hours, securing a loaner car and even taking me to lunch while dealing with everything from credit to title transfer issues. I feel lucky to have encountered the folks at Criswell when I did and very much appreciate their willingness to "see me through".

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by ehazel on 08/26/2014

So let me just start by saying I've gotten a new job recently and just paid off 3 different credit cards with my commission check this past Friday. That being said, I know my credit score is CURRENTLY in the mid 600 range (only due to use of more than 30% of my available credit) and that next month my credit will soar due to the cards being paid off and I'm more likely to get agreeable terms. The point being made is that I'm in no rush. I'm in the market for a 300C. I have been working with Denard C. I had an absolutely abhorrid experience. Talk about a Non-Customercentric attitude. He refused to listen to anything I said and continuously cut me off in the middle of my sentences and continued to pressure me to fill out a credit application before he did a rough appraisal on my trade based on info I provided (Pictures, Vin, Miles, Interior, Exterior pictures). I had to ask more more than three times to stop cutting me off and let me finish my sentences. Clear evidence that he cared not what I thought or what I had to say, only about himself and when he could make money off of me. I finally got him to be quiet for a BRIEF moment when I was speaking and informed him that I am in NO rush and I'm not going to buy anything other than a 300C with the options I want. Well, I tried to tell him all that, but he continued to talk over me and this time I just continued to talk instead of letting him cut me off for the fifth time. He then proceeded to say we can't do business. Which is hilarious because if he had just sat back and listened to me he would have heard that I'll be in a better position to do something next month with my better credit score and a downpayment from my next comission check if this month isn't workable. Your loss Criswell. I have some choice words for my experience, but I'll just leave the facts. Thanks Denard. You're the best.

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by Veronica_2014 on 05/26/2014

A pleasant car purchase experience The dealer is very friendly. Armand, the sales who worked with us is very patient and pleasant. He is particularly helpful when we have questions about different features of this new model. The sales manager, Ale, is great as well. We are very satisfied with the final price for our new car.

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by Olli on 05/20/2014

My wife and I had a very good experience with this dealership. We knew we need a car and we knew the make and model. What we didn't quite knew were all the features we really wanted and which we didn't - therefore this car buying included some learning and experimentation. We never felt rushed into buying a particular car just because it is currently on the lot and fits somewhat but not exactly our wishes. We felt that it is important to the dealership that we are happy with our purchase. Carl listened and guided very well to us along the path. The complete process included test driving different cars and identifying which features we want and which we don't really need. All this with still staying within budget. Carl helped us in a very professional and calm way to get the car we liked - more important though at our speed (It took as 2-3 weeks in total). Once we knew what we wanted, he researched and found exactly the car matching our specifications. We got the impression that this dealership cares about their customers and what they want. Already at the very beginning, entering the dealership, one immediately feels that this dealership is different from many others. Each car sales man has its own office, well lit with large windows. The show room is big and clean. The sales persons are more like agents who help you finding the car you want. They do not give you the impression they need to make a quick sale - right now - to empty the lot and to make the sales for the weekend. It seems to me more they are focused on building a customer base that will have a pleasant shopping experience and therefore comes back again, the next time a car needs to be purchased. This car shopping was absolutely no hassle, it was extremely pleasant and I only can recommend them.

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by criswellISbad on 11/08/2013

I bought a GMC Sierra from Criswell. 3 hours after driving it off the lot the rusted break line snapped driving 50 mph. They had just passed the truck themselves through safety inspection. I am lucky I did not get hurt. Beware of Criswell and there workmanship.

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by natalie66lentz on 12/05/2012

The key characteristics of good car salesmen are the fact that they are engaging, likeable, and enthusiastic ... But that alone will not make a good car salesman. In addition, you have to know the product that you are selling. Mike L. is one of the few, if not only one now that I'm thinking back, that possess all of these characteristics. He made the process of purchasing our new car seamless and enjoyable! Usually not words you would describe when going to buy a car. I would highly recommend Mike to anyone looking to buy a new car. I know we will definitely be visiting him again on our next purchase!

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by Paris2763 on 11/07/2012

Very pleased with the warm welcome that i recieved to the "enjoy" at the end of my sale experience...i would so recommend this dealer and of course.....MIKE L... Thank you for helping me find the Jeep of my dreams..... LOVE IT !!!!!

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by jklive1 on 08/29/2012

I was looking for a Jeep Wrangler Unlimited on a fairly tight budget. Jason listened to exactly what I needed and even read between the lines on what I truly hoped for. Taking into consideration my limitations, he hunted down my dream Jeep and he and Ale worked out a deal I could afford. Jeff did some negotiating with the banks and was able to match the low interest rate my bank had already approved for me, making it convenient for me to just take care of everything there at Criswell. Everyone I encountered was friendly and even seemed to share in my excitement. I am in love with my new Jeep and won't even consider going anywhere else when it comes time to car shop again.

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by tdasto on 07/06/2012

Mike answered my phone calls each time and worked very hard to find the vehicle I wanted. After locating one that closely matched my desires, we finalized the deal over the phone - which I really appreciated. And then, on the day I was to pick up the vehicle, Mike found a better deal for me on a vehicle that matched my requirements better. On top of that, I was offered a financing deal that beat the best deal I had with my credit union.

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by fadedmandarin on 06/23/2012

He was straight-forward, honest, and professional. He went out of his way to make sure I got the color Challenger I wanted. Not only did I get my white Challenger, but a sour deal involving another dealer trying to sabotage and steal my sale from Mike resulted in me getting free UConnect. He also had a great sense of humor!

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by pushcar on 01/30/2011

quoted me an internet price of $21,232.00 for a 2011 Challenger SE and my trade in a value of $14,500.00. I arrived at the dealer at 2:30pm to make the deal. During the first part of the deal Jason said the vehicle had been scratched on the left front lower surface of the fascia and they had repaired this. I ask to see the work performed and the in house repair order. I was shown a spot that looked good and somehow the repair work order was misplaced. After he talked with Sam Hall, we agreed that they would drop the delivery fee of $750.00 and I would take the car as it was. The deal continued and I was taken to the F & I department to finish the paper work.At this point I had been there 4 hours and wanted to as quickly as possible complete deal. The F & I person with the contract right side up to me, his right wrist and fore arm hiding the preprinted listings went down the numbers at a lighting pace. I later discovered I had been charged $100.00 TWICE for dealer pricing and the price of the vehicle went from the verbal quote of $21,232.00 to $23,995 AND on the in house purchase order the price was $24,963.40 to $24,989.40 (a 25.44 increase that no one can explain). At the time I did question the sudden increase from the $21,232.00 price to $23,995.00 and was told that the trade in value was too high. AND besides you have signed the papers and thats it. Still trying to work with the dealer I accepted this and told them to put the tags on the car and let me go. While Jason was putting the tags on I found the front side marker lites weren't working ( Jason said they are reflectors not lites and finally admitted they were lites after I insisted they were lites and he needed to try another car on the lot). This finally set me off and I started looking closer at the car in the dark. I found a knot on the plastic bumper that Jason once again claimed was just a piece of plastic that he would just push in and fix. All he did was crack the paint in that area and I had to tell him to stop. I was told to bring the car back the next day and they would fix EVERYTHING. Well you guessed right. After further damaging the bumper while getting the harness reconnected (that was the knot on the bumper). I was told that's all they would do. The paint they applied to the front end when it was damaged doesn't even come close to matching, has dust lumps in it, it's been burned in two spots where the buffer was over used. there are scratches on the bumper from the sloppy reassembly job and it's misaligned. PLUS the yard jockey while filling the tank for the FREE first tank of gas drug the gas hose down the side of the car by the fuel door. I have called too many times to have kept count and told anything from they will call right back to them flat hanging up on me. And Dodge to date tells me they can't do anything about the dealer or car. I have finaaly contacted the BBB and not to my surprise have found out the company has a D rating

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by estephens on 05/04/2010

My wife and I just bought a 2010 Chrysler Town and Country from this dealership and we couldnt be more satisfied. The comfort level of this Minivan is at its best. The most comfortable and convenient vehicle we have ever purchased... we go on long trips alot to see my parents and its so much quieter and calmer because the kids actually like being on the road now. I couldnt be happier with our purchase and with the way were treated at this dealership. World Class service!

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