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Criswell Chrysler Jeep Dodge RAM FIAT


84 Bureau Dr, Gaithersburg, MD 20878 (map)
Today 9:00 AM - 6:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Money Hungry, Not Customer Centric
Written by ehazel on 08/26/2014

So let me just start by saying I've gotten a new job recently and just paid off 3 different credit cards with my commission check this past Friday. That being said, I know my credit score is CURRENTLY in the mid 600 range (only due to use of more than 30% of my available credit) and that next month my credit will soar due to the cards being paid off and I'm more likely to get agreeable terms. The point being made is that I'm in no rush. I'm in the market for a 300C. I have been working with Denard C. I had an absolutely abhorrid experience. Talk about a Non-Customercentric attitude. He refused to listen to anything I said and continuously cut me off in the middle of my sentences and continued to pressure me to fill out a credit application before he did a rough appraisal on my trade based on info I provided (Pictures, Vin, Miles, Interior, Exterior pictures). I had to ask more more than three times to stop cutting me off and let me finish my sentences. Clear evidence that he cared not what I thought or what I had to say, only about himself and when he could make money off of me. I finally got him to be quiet for a BRIEF moment when I was speaking and informed him that I am in NO rush and I'm not going to buy anything other than a 300C with the options I want. Well, I tried to tell him all that, but he continued to talk over me and this time I just continued to talk instead of letting him cut me off for the fifth time. He then proceeded to say we can't do business. Which is hilarious because if he had just sat back and listened to me he would have heard that I'll be in a better position to do something next month with my better credit score and a downpayment from my next comission check if this month isn't workable. Your loss Criswell. I have some choice words for my experience, but I'll just leave the facts. Thanks Denard. You're the best.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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