Customer Reviews of Tyrrell Chevrolet
Review type:
Service consumer
by Gregg D. on 03/18/2025My electronic issues were fixed to my satisfaction. Communication from service rep was a little lacking but improved after I voiced my concerns.Still at square 1.
by $intheWind? on 01/31/2025First, I want to commend the dealership‘s professionalism and ease of scheduling service for our vehicles. However, after spending nearly $1600, I have the same issue and an unusable vehicle almost Iimmediately after picking it up from the… dealership granted my service was over the holidays, but it’s worth mentioning that it was in the shop for three weeks so there was time to diagnose and find the problem. I suspected it was a coil and I told the service representative upon checking the vehicle in. Through diagnostic I was told it wasn’t the coil and we’d need to take off the valve cover and check the rocker arms, which I understood. Thankfully, no engine work was needed and we replace the (original) valve cover gasket (which isn’t a bad idea at my vehicles age) and went back to my original suspicion of a bad number seven coil pack. We replaced the coil pack and I picked up the vehicle but 2 to 3 days (less than 30 miles) later I had the exact same problem, so I am scratching my head at this point. I am reluctant to return to the same service center, because I lack confidence in their ability to diagnose the root cause of the problem. For general service and maintenance, I would be somewhat comfortable returning or recommending to a friend.Thank you; we appreciate your feedback! We would like the opportunity to address your concerns. Please reach out to us directly at (307) 634-2540 when you have a chance. Thank you, and we look forward to hearing from you.
Salesman valued the sale over the distress of a combat veteran's needs
by Fluffapode on 06/19/2024I was recently in an accident and had my vehicle damaged. I chose Tyrell's collision department based on previous experience. Their collision department is courteous, quick, polite...above par in customer relation and skill at… repairs. However, my vehicle was totaled out. I decided to give Tyrell a try and selected a vehicle that suited my needs. Partway through the buying process, my wife was having a diabetic reaction and needed immediate aid. I, a combat veteran, was having a combat related PTSD reaction. We both HAD to leave immediately to address out respective situations. Upon explaining to the salesman that I had 30 minutes or less to take care of our medical and PTSD symptoms, he tried to push the sale and say he wanted to wrap things up today, and it would take only 20-30 minutes. He didn't listen to our needs, placing the sale above our well-being. I reiterated the gravity of the situation, and he, again, stated he'd prefer to wrap up the sale now. We left. My wife was able to stabilize her diabetic reaction with appropriate medicine. That cost myself 4 hours of unneeded mental agony as I endured 4 hours of combat flashbacks. During this time, the salesman called, initially enquiring our health. Then offered to bring the documents and the vehicle to my house, where I'd be more comfortable. Again, stating that he'd prefer to wrap up the sale today. I gave a polite lie to defer the conversation to a time I was not being revisited by the memories of horrors of war. if I could rate them negavite stars, I would. The saleman placed the sale of the vehicle and money over the BLATANTLY stated medical and psychological needs of the customer. The salesman BLATANTLY disrespected a combat veteran.
Thank You for Choosing Tyrrell Chevrolet Company
The team at Tyrrell Chevrolet Company would like to welcome you to our dealership in Cheyenne, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chevrolet vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Cheyenne, you can always count on the professional technicians in our Chevrolet service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in Cheyenne count on the high-quality vehicles and services found at Tyrrell Chevrolet Company!
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
- Tagalog
- Spanish
Gregg, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
by Rowan Tanner on 03/19/2025