Customer Reviews of Toyota of Brookfield
Review type:
Kyle was awesome
by Nicole Willi on 08/12/2022Thank you to Kyle for helping me in the stressful time of getting a new car. He was fantastic and I never felt pressured into having to buy anything. Once my dream car got on the lot he called me and helped me through the buying process.… 10/10.Kyle rocks
by BellaMarie on 07/29/2022Normally going to a dealership gives me anxiety, and since I recently moved out here I couldn’t bring a friend with me to endure the whole process with me. But once my car pooped out I couldn’t avoid it anymore. I went to Napleton in… Brookfield and had the pleasure of working with Kyle. Where I used to live getting a new car seemed impossible with the very limited inventory, the crazy market adjustments, and absurd markups. You would end up paying 15k plus over MSRP. After speaking with Kyle he assured me that would not be the case here. After a trip to the dealership I found the car I wanted and the buying process was seamless. It was done quickly and efficiently ( no time for the anxiety to kick in). I was beyond impressed by the customer service, attentiveness, and pricing. And I normally don’t write reviews but I’ve had too many bad experiences at dealerships and once I found this gem I would like to recommend to others this dealership and Kyle!Hi Bellamarie, thank you so much for your feedback! Kyle and our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Drove from Michigan
by Robert San on 03/31/2021I came from Michigan to purchase a Corolla, I was very pleased with how the process went, happy with the attention I was paid. Ask for my sales consultant Bryan Cortes.Robert, thank you so much for your feedback! Bryan and our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Happy Customer
by Robert L on 03/24/2021I was very pleased with the way the dealership is ran, I was able to get taken care of and guided with ease. Very happy with our purchase from Bryan Cortes.Hi Robert, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
2029 Corolla hatchback
by Truckguy76 on 11/30/2020I purchased a used Corolla Hatchback for my daughter here on Saturday. Jackson Mueller was my salesman and I couldn't have been happier with the service he provided. He was very helpful and attentive even though I was early and the… showroom was extremely busy. I will definitely be back. Thank you Jackson!!!Thank you so much for your feedback. We are happy to hear of your great experience with Jackson. Thank you for choosing Toyota of Brookfield.
Great Customer Service
by stevieray on 02/20/2020I had a great sales experience with Ryan. He was very nice and listened to my needs. He also knew so much about their large selection. Very smooth and painless experience. Far exceeded my expectations. Thanks, Ryan!Thank you for taking the time to leave a review for us! We're happy Ryan could meet all your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Bought a 2016 Highlander
by Bobby K on 07/19/2019Jackson Mueller did a great job. New everything about the vehicle. Was very pleasant and polite and not pushy at all. He did a great job.Congratulations on your new vehicle, Bobby! It is great to hear Jackson was knowledgeable and pleasant to work with. We hope to see you again!
Toyota of Brookfield
by Mike Johnson on 06/27/2019updated 07/03/2019Patrick and Zak were very helpful in getting things accomplished.They helped with the credit issues. I had forgotten that my credit had been frozen. However, maybe in the future, that could be taken care of when the vehicle is first… ordered. Overall, it was a good experience.Hello Mike, we're happy to hear you had a great experience with Patrick and Zak! We appreciate you giving us the opportunity to improve by leaving feedback, and we hope to be of assistance in the future. Take care!
Napleton's Toyota of Brookfield
by pegscorner on 04/03/2019I couldn't be happier. Eric Glenn & Waqas Tariq took great care of me and I have a wonderful new 2019 Rav4 XLE. I would never buy a care from any other dealer. They are the greatest.Thank you for your review. We're glad to see that you couldn't be happier with Eric and Waqas. Enjoy your wonderful new RAV4!
Awesome Experience!!
by DanielR on 09/05/2018updated 09/12/2018I came up from Chicago to pick up my new 4Runner TRD premium. Had a great experience from my first inquiry all the way unit I drove the car off the lot. Christian was a great salesman and was always prompt and clear to respond to my… inquiries in the couple weeks leading up to my purchase. Everyone at the dealership was very friendly and the atmosphere was easy-going. Chris in finance was quick with our paperwork and got us in and out, and on the road very quick. I would highly recommend purchasing from this dealer!Best car shopping experience
by Dgr_latina on 08/18/2018From the moment I began searching for a new vehicle online, to the day I left the parking lot with my new vehicle! Coming from a sales background myself I personally have high expectations and they were met. I came with a difficult and odd… situation and everyone like Sami, Stacy, Dean & my personal fave George made me feel important and worked together on finding a perfect fit for my needs. Today I am saving money monthly and I am driving a brand new vehicle that I love! Thank you George and team for taking the time to listen to your customers needs! Customer delight and satisfaction is what I can say they provided to me!Thank you for leaving us a review. We're glad to hear that we met your high expectations. Enjoy your monthly savings and your new vehicle!
2019 Avalon Hybird
by OhWhatAFeeln on 08/06/2018updated 08/15/2018I had one of my best car buying experience at Toyota of Brookfield. I was able to drive away with my new car in under three hours of being at a dealer over two days. We were able to negotiate the price of the Avalon via email prior to… stepping foot in the dealer. The first day, I took the Avalon for a test drive and they evaluated my trade and gave me a trade-in figure. We agreed to all of the figures and I went home while the financing papers were being written. On day two, I met with financing and signed the paperwork. Then my sales person showed me to my new car and answered any questions I had.Toyota of Brookfield - 4Runner Purchase
by DKS-Up North on 08/05/2018I recently purchased a Toyota 4Runner. My 3rd since 2000. With this recent purchase I changed dealerships, deciding to go through Toyota of Brookfield (Napleton). I did so in large part because of the salesman I worked with at Toyota of… Brookfield – Christopher Spatola. I appreciated the professional manner in which Chris worked with me to find the 4Runner I was looking for; with the right accessories/options and in the time-frame I wanted to purchase. Chris made it a point to check-in with me during my evaluation of dealerships and the only salesman to bring to my attention the opportunity for a rebate. I also was impressed with the professionalism of Toyota of Brookfield. The process of working through the paperwork to having the 4Runner ready to my specification, was exceptional & expedient. Well done Chris! Well done Toyota of Brookfield!DKS-Up North, thank you for your review. We appreciate you taking the time to leave us a review. Christopher has been with the dealership a long time, and certainly does provide a professional experience. We're always happy to hear that our customers enjoyed their experience. Enjoy your new 4Runner!
Toyota of Brookfield My Rav4
by jrhgrandma on 04/05/2018A very pleasant experience. The salesperson was patient, knowledgeable and very non pressure. He made it very easy to buy the car. I would recommend Toyota of Brookfield to everyone.Jrhgrandma, thank you for taking the time to leave us a review. We're glad to see that you had a very pleasant experience, and of course appreciate the recommendation. Enjoy your new RAV4
Brookfield Toyota
by Yurasik on 11/13/2017updated 11/27/2017Excellent service all around from sales rep to financial office. Well described options, extra insurance, car abilities and its new features.Toyota of Brookfield
by Pearlowner on 11/02/2017updated 11/14/2017We took our 2008 Sienna to get maintenance and wanted to test drive some vehicles. We loved the 2017 Highlander. It was the last one left and we ended up buying it. Did some negotiating until we agreed on a fair price.Pearlowner, thank you for your review. We're glad we were able to get you a great deal on a new Highlander. Enjoy your new Toyota!
Toyota of Brookfield
by Jacksonv3 on 10/26/2017Absolutely a great dealer to work with. Christopher Spatola and Kyle Uhlenhake were both extremely helpful and Elizabeth in the business office was also really pleasant to deal with.Jackson, thank you very much for your review. We're glad to see that you enjoyed your experience. Enjoy your new vehicle!
Excellent customer service
by Priuskate on 09/26/2017I had a very pleasant buying experience with Brookfield Toyota. I knew exactly what I wanted and the salesperson made sure I was able to pick up my vehicle after I returned from a trip. I never felt pressured to buy something that I… didn't need and was able to get the exact model that I wanted with no hassle.Priuskate, thank you so much for the review. We're glad that we were able to find you the right vehicle, and have it ready for you upon your return from your trip. Enjoy your new vehicle!
Nice car for the money
by Coach62 on 08/24/2017updated 09/12/2017Had 16K to spend on a new car. Test drove a Ford Focus and then a Toyota Yaris IA. The Focus was nice overall, but the transmission seemed to slip. The Yaris (which we purchased from Toyota of Brookfield) was sporty and had some nice… accessories for a car of its size. I was impressed by the full complement of safety features. Drives and handles nicely. Everyone at the dealership was top-notch!New Camry SE Lease
by edmundsatis on 08/14/2017updated 09/12/2017Relatively painless experience. Looked at several Camry SE models with a moonroof. Actually picked the one on the showroom floor. Expected to pick it up in a day or two but the whole deal was completed in under three hours. Nice… friendly people. Very pleasant evening.Not serious about customer service
by Tuesday on 09/08/2017About 5-6 weeks after purchasing my car I started to get solicited by Sirius Radio. They had my personal email, (the one I ONLY use for business), my phone number and my address. I never authorized the dealership to share my personal… information with them. Sirius, when contacted, said it was part of the free trial. I was never told by the dealership there would be free radio trial because I would have told them no. If they're serious about customer service they should consider that I gave them that information as part of our business transaction and for no other purpose. Very disappointed.We apologize for any inconvenience this may have caused you. We do provide an informational sheet upon delivery of the vehicle that explains when and why we might share your information. We provide Toyota with your email information, and it is Toyota, not Toyota of Brookfield that shared y our information with Sirius. I know I get inundated with emails myself, and empathize with your problem. There should be a button at the bottom of any of those emails that you can use to unsubscribe from their correspondences. I would, however, like to mention that if you unsubscribe from any of the Toyota (not including the Sirius) emails, you may not receive special offers, like early lease buyback programs, etc. Again, we apologize for the inconvenience. Should you like to discuss this matter further, please feel free to reach out to our General Manager, Henry Tessmer at 262-781-2626. Thank you, for your feedback.
Toyota Tacoma
Toyota RAV4
Toyota Corolla Cross
Toyota RAV4 Hybrid
Toyota of Brookfield in Brookfield, WI treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
- Spanish
Hello there! We're glad to hear our Staff took such great care of you, Nicole Willi! We hope we can continue to be of service to you down the road! Our team is available should you require any extra help.
by Penny Davos on 08/20/2022