Buckhannon Auto Mall
Customer Reviews of Buckhannon Auto Mall
Review type:
The best
The best
by Danny udell Shinnston wva on 01/21/2025This is my 3rd time buying love these place Zack in finance an Noah are sales person went out of there way to help us Zack kept in contact with us help us anyway he couldThank you for your wonderful review! We truly appreciate your continued support, and we're thrilled to hear that Zack and Noah went above and beyond to assist you during your purchases at Buckhannon Toyota. Your satisfaction means a lot to us! We look forward to serving you again in the future. Sincerely, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
My first-time visit.
by Donna on 01/20/2024Everyone was friendly and helpful. I loved the fact that there were cubicle workstation areas that allowed me to setup my laptop and continue working while I waited on my vehicle. I liked the video I received from the technician that worked… on my truck.Thank you for leaving us this great review, Donna! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Pleasant experience
by Evelyn on 10/01/2022Very helpful. Not pushy. Took care of all the paperwork. Open on Saturday till 7 Nice vehiclesWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Very helpful
by Donny Springsteadah on 09/07/2022They were helpful, no fuss, had everything ready for me when I got there. Very diligent helping me get the car I wanted in the time I needed.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Your service experience is important
by Tacoma 2022 on 07/03/2022Received a phone call reminding me that service was due on my Tacoma. From the time I arrived they were on ready for the appointment and very timely completing the service. I noticed the technicians took extra care to cover the seats and… floor as they were working on the truck. Nothing bad about this dealership!Thank you for this amazing review of Buckhannon Toyota! I really appreciate your business. Please let me know if you have any concerns with your Tacoma. Sincerely, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Great Sales Staff
by Lisa on 06/28/2022The sales staff were very friendly and easy to deal with. I had the most pleasant and easiest time I've experienced buying a car.Thank you for reaching out! Reviews like these mean the world to us here at Buckhannon Toyota and I will be sure to relay to the team. Take care and have a great day. Sincerely, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Glad to have done business with Buckhannon Toyota
by John Osborne on 04/28/2022My sales person was Jeff Malcomb. He is a pleasant, easy going individual to deal with. From the initial call through signing of the paper work provided a quick and painless buying experience.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Super awesome
by B Rad83 on 02/09/2022The service team was very friendly and even added in an update that was needed in the car. They are super amazing!!!!Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
If you haven't yet get your Toyota here!
by RAR on 01/01/2022Salesman Jeff Malcomb was very professional Prompt and knowledgeable. Jeff was able to work with me via text, E-mail and phone conversation 24/7 providing all needed information prior to arriving at the dealership eliminating wasted time.… With my Prior knowledge of sales it is apparent that Jeff is all in when it comes to providing customer service. As a example : When I found the Taco I wanted on toyota.com @130am that info was sent to your dealership, by 7-8am I received a E-mail from Jeff to contact him on my inquiry.. I called immediately and had my truck secured via deposit. During the Waiting game Jeff promptly kept me in the loop with ETA and even sent me a picture of my truck as it arrived via transport. On delivery day He went over and assisted showing me all features included. As a added bonus the next day I received a text message from Jeff asking me if I enjoyed my ride home in my new truck! FYI Salesmen Like Jeff make the vehicle purchasing experience seamless. Also inside the dealership I would like to note : it was and smelled clean, props for that in todays environment.First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to Buckhannon Toyota. I'm happy to see that your visit reflects these values and that Jeff assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Service
by Daniel on 10/17/2021They were very friendly, fast, and everything went smoothlyWe're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Great experience
by Connie on 03/19/2021The sales team was great everybody treated us real nice they were willing to negotiate gave us a good trade and I would definitely recommend themWe cannot thank you enough for your wonderful review of Buckhannon Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Awesome service!!
by Nick Batsenikos on 01/24/2021All the employees are polite and courteous.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Another great service experience
by R Welker on 08/14/2020Stephanie in service was incredible. She communicated in a very effective, timely manner. She listened to any concerns I had, and ensured my vehicle was taken care of. Another incredible experience by the team at Buckhannon Toyota. As… always, they show they care for their customers.Thank you for taking the time to write this review. We are pleased to hear that Stephanie was able to provide an efficient and overall positive experience. Best, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Friendly and professional
by Donna L on 06/19/2020I had my 10,000 mile service on my Rav4. Staff is very friendly and professional. Quality work as well.Donna, thank you for leaving this great feedback! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Service
by Service on 01/12/2020The service check in and check out process was stream lined. Area was clean. Staff was friendly and helpful.We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Excellent
by Jennifer on 01/04/2020Always courteous and speedyThank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Amazing Service Job
by Thomas on 01/04/2020How fast they get services done! how friendly everyone is.Thomas, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Toyota Tacoma Service
by Everett on 01/02/2020Professionalism Kindness CareWe appreciate the kind words, Everett. We look forward to seeing you again in the future! Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Regular Service
by MeFBI on 12/29/2019Very friendly and polite staff. Very professional and efficient.Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
oil change
by Patty on 12/19/2019updated 12/26/2019Explained things and helped me with getting what I wantedPatty, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
my tacoma appointment
by Michael on 12/19/2019updated 12/26/2019cared about my service and timely was in an out nice.Michael, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
Toyota RAV4
Toyota 4Runner
Toyota Highlander
Thank you for your wonderful review! We truly appreciate your continued support, and we're thrilled to hear that Zack and Noah went above and beyond to assist you during your purchases at Buckhannon Toyota. Your satisfaction means a lot to us! We look forward to serving you again in the future. Sincerely, Kip Cottrill, General Manager, kcottrill@bam33.com, 304-472-7200
by Buckhannon Toyota on 01/22/2025