Subaru of Spokane
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Customer Reviews of Subaru of Spokane
Review type:
Great Experience
by sharera on 11/17/2023
I bought a new 2024 Outback and had a very good experience! Michael was the sales rep and John was in finance. I felt no pressure and everything was well explained.
167 reviews
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Simply The Best!!!
by Mingus2 on 03/13/2017My experience with Josh Popham at Subaru of Spokane was the best experience I've ever had a car dealership! He was very knowledgeable and gave us several options (we're initially looking for a certified pre-owned Forester) all while never… pressuring us to buy anything! He really listened to our needs and went above & beyond in trying to accommodate us (he was even able to get us a loaner car for a few days...we had a unique situation...). Josh did an outstanding job in getting us the car, that was perfect for us! We ended up getting a brand new Forester and we love it! Thanks so much Josh!!! :)Exactly what I was looking for
by subifan4 on 02/24/2017I had an inquiry in to your Sales Person, Steve Vigue. I had been looking for a used 2104 or newer Outback Limited 3.0 which are harder to find than the 4 cylinder models. He called me when one came in to the dealership. It was exactly what… I had been looking for! He was very professional and knowledgeable. He explained every document during closing. Best car buying experience I've had.2017 Subaru Crosstrek Subaru of Spokane
by Bascoe47 on 02/09/2017Started as an online purchase with pre-approved financing in place. We stopped in and met with Sam for a test drive. How to best test drive a Subaru? On one of the snowiest, nasty days in years. Sam was very friendly and knowledgeable about… the product. After the test drive we felt it was the car we wanted. The actual car we wanted was not at the dealership but on a truck coming in. We thought we would have to wait till the following Monday pick it up but got a call the next day that it came in and would be ready to pick up that evening. Overall a very low pressure, easy process. Probably the best car buying experience we've had.Great Experience
by craigd1313 on 01/12/2017Jim Miller is a super nice guy who knows his cars. I spent one hour with him selecting a car for my wife. After she test drove and ok'd the choice we were out with keys in 1 hour and 15 minutes. I don't have the time or the patience to… spend all day buying a car. I also used my Costco card for a referral and got guaranteed pricing. I am completely satisfied with my experience.From anxiety to excitement
by Driver0312 on 12/11/2016updated 01/03/2017I came to Subaru of Spokane just to "check out" differences between a Forester and an Outback. I felt very anxious going to a dealership, my first time ever considering buying a new car. Anticipating pressure to buy from a salesperson I… procrastinated weeks while continuing to research many options. Finally I decided it was time to sit in the driver's seat and not just look at photos and statistics. Randomly, I chose Subaru of Spokane. The minute I walked thru the door I saw 4 smiling, eager faces and quickly discovered each person had a sense of humor and did not act like vultures. The ice was broken, and Jim began to impress me with his knowledge and helpfulness. "He knows what he is talking about and is genuinely listening to my questions" I thought to myself. Jim's friendly, respectful approach cast aside the anxiety I brought with me and gradually turned it to excitement. We looked at several options, discussed offers, and settled on THE car, THE price and financing that was even better than my pre-approved credit union plan. Mary was friendly and efficient as paperwork was prepared and patient as I read then completed all the necessary documents. I left very happy with my first ever new car, a dependable, comfortable, beautiful 2017 Subaru Outback! And now that the snow has arrived I am even more delighted! Thank you for such a positive experience.Great car great people
by Sarek_Vulcan on 12/05/2016My wife and I bought a Subaru Outback from Subaru of Spokane a couple of weeks ago on a Sunday afternoon. I'd looked at Subarus the week before and the salesman who'd helped me then greeted me by name and was very helpful and… knowledgeable. He was able to give us comparisons of various models of Subarus and show us the many safety and convenience features of the cars. We settled on an Outback because it was quiet, had the safety features I'd wanted and the comfort my wife wanted. The salesman helped us with the paperwork and actually stayed beyond closing time to get us set up with the financial person. While we were waiting for that, he showed us around the dealership including the service department, so we would be prepared when the car needs servicing. The dealership is in a downtown location, with the cars prepped on the upper floors. He kindly helped us transfer a large amount of stuff from our trade-in and made sure I didn't forget things (I would have missed a fair amount of items). Then he drove us down to the street level so I wouldn't have to try to navigate the somewhat tricky ramps in an unfamiliar car. Despite his efforts, I wasn't able to figure out everything about the car--the manual is daunting--but I've taken the car back to the dealer at least three times and always the service people were happy to show me how to work various features of the car. I am very happy with the car, with the salesman, and with the dealership in general. This was a great place to get a great automobile!New 2017 Legacy
by Ashley_Myers1 on 12/03/2016Such great customer service from everyone at the dealership. They answered all my questions and they had a better interest rate then the credit union. The salesman that helped me was Sam Lagrou. Hey showed me all the stuff that my car does.… He helped me sync my phone to the car. He even sad that if I had any questions I could call, email or even txt him. They gave me some great discounts. Even made sure that my remote start was included in my payment for the car. Also they are doing $250 towards a charity of your choice. I really liked that! When I drove my car off the lot I noticed that they even filled the gas tank for me. This was the greatest experience for buying a car that I have ever had! Thank you so much for you excellent service!Our experience with Subaru of Spokane
by Paphnutius on 11/19/2016We had a great experience in an historically painful process for us when we bought our new Subaru Outback.Great experience
by deeleebob on 09/16/2016It was a great experience, and I really recommend the Costco purchase program. It saved me about $3000. The salesman was excellent to work with and, and the whole staff were real friendly.I love my Subaru 2017 Outback Touring
by spokane_carl on 09/15/2016I love my new Subaru Outback Touring! I drove BMW's, Mercedes, and Audi's before making my purchase and liked the Outback better. It cost tens of thousands dollars less and the Touring model is beautiful. Subaru of Spokane is by far the… best dealership I've ever worked with. They go the extra mile and I really appreciated it. I have recommended them to all my friends and neighbors.I love this car!
by SeanGummow on 09/01/2016updated 09/14/2016This was the best car buying experience I've ever had. This was much to do with the professionalism that Ethan displayed, and was quite impressed with how little time it took to drive away in my new Crosstrek. I will definately be… recommending to family and friends.Great Experience
by cleveland662 on 08/22/2016updated 09/08/2016We were very satisfied with our sales person Steve Blue. He gave us the time we needed to try out different Suburu's and that was helpful in deciding which car we were most interested in buying. There was no hard sale pressure and we were… satisfied with the deal we made.Very good experience in new car sales
by skydoc1 on 09/05/2016I had had several discussions with Nick D prior to going to the showroom. I was tentatively going in (to the dealership) to purchase a new vehicle at a pre-negotiated very good price, but elected to purchase a minimally - used 2016 in stock… instead. Nick was very attentive and thorough without being overly aggressive, and ensured the experience was favorable. The only less than desirable part of the process was having to present my bids to a manager also. It is my preference to deal with only one person through the entire process.Shop on Sunday
by 2ndSubaru on 09/05/2016It was a positive experience the sales staff (especially Nicholas) were great. I got a fair price for my trade in and a 0% interest rate which was very important to me.Excellent salesman.......Sam Lagrou
by outlasted on 09/02/2016We couldn't have gotten a better sales person. Sam was above board in everything he did....explain everything to use plus showing it as he did it.....he was very patient with our questions and in his answers. We would recommend Sam to… everyone about a Subaru.......great salesman and a winning personality......Purchasing our new 2016 Crosstrek
by SubaruReview on 08/19/2016updated 08/31/2016Our experience with Subaru of Spokane was exceptional. We were greeted with a smile, staff was friendly, and informative. The whole process from start to finish was less than two hours. We were not pressured into anything and felt… comforatble with everyone involved with the buying process. Thank you!Purchase of Suburu Forester
by montanafarmer on 08/13/2016updated 08/22/2016We worked for several weeks before purchasing our Suburu with Eric. Eric immediately responded to any questions we had and offered us a price that made it worth coming to Spokane instead of buying in Whitefish, MT. Even though both my… husband and I are in our 70's we had never bought a brand new car. Eric took us through the process clearly, making sure we had no other questions on each step. We were very pleased with the experience and with our new car. He also made sure we understood that there was a lot of information to absorb about this new vehicle and Suburu would help us if we had future questions that we couldn't find answers to in our manual.Purchased used vehicle
by JH246810 on 08/15/2016Young, friendly sales; signing of papers should take less time than 2 hrs when paying in full! Vehicle should have been detailed better. Good location for dealership.First time buyer experience and first Subaru!
by Raul_RJ7X on 08/04/2016Fantastic stress free first time buyer experience! Not only was it my first Subaru but it was my first car buying experience and Eric was phenomenal to work with from day 1 until the day my car order came and fought to get me a deal you… just couldn't refuse. I had fairly new credit and still managed to get a great rate that beat even my personal banks offer. These guys are great to work with and always looked to satisfy our needs. Will come again in the future!May 14, 2016
by Sagerlm on 05/17/2016I requested wipers to be checked and was informed that they did need replaced. He installed them in less than 2 minutes but I was charged a labor charge that was outrageous. The lot boy installed them, not even the mechanic. Probably… won't do that again!Keep this going
by Subaruhappy on 05/14/2016Easy and fast.. when I made the appointment I did ask for their least busiest day the following week. That may help. There was no emergency, just standard oil change and check over. The check in folks deserve kudos..always nice ,… helpful. The price is, I think right on. Basically, in and out. Love the car wash idea. It's called good customer service..keep it up.
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Ascent
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