Subaru of Spokane
Today 8:00 AM - 7:00 PM
Customer Reviews of Subaru of Spokane
Review type:
Great Experience
by sharera on 11/17/2023
I bought a new 2024 Outback and had a very good experience! Michael was the sales rep and John was in finance. I felt no pressure and everything was well explained.
Have feedback for this dealer?
The following reviews are more than two years old. They are not included in the overall rating.
165 reviews
Sort by:
Excellent service!
by Robfthomas on 05/13/2016Excellent service, including taking care of an open recall re: emergency brake system. Plus the complementary car wash. Thank you!30,000 MILE SERVICE
by Home2016 on 05/10/2016The person at the counter was very helpful, the quote on what the service was going to cost was ok. They did the parking brake recall at the time of service which was nice so I did not have to come back in. I live 72 mile north of… Spokane. The waiting area is always nice to sit in, I had questions for the parts dept. new winter tires and rims that I will need in the future, and they were very helpful also. Over all a good experience.Great experience with Raul
by Ambystoma on 04/30/2016updated 05/08/2016We had a very positive interaction with Raul at Subaru Spokane. He wasn't pushy, he listened, and worked hard for our business. Great jobPleased
by Firescrub on 04/17/2016updated 05/04/2016We purchased our vehicle through the Costco program and was very happy with the service received from Lithia and the support of which their service department has shown as well as the sales staff.2016 Forester Touring
by bandt10210 on 04/05/2016updated 04/26/2016I was very pleased with Joshua. He was very professional and knew the car very well. He gave us an overview which was excellent. We love the car and are going to make Subaru our new car choice. Didn't get the $50.00 voucher but that's ok.Oil Change
by Jmc_Forrester on 04/24/2016I came in for a 60,000 mile check up, oil change and to have my window washer motor looked at. They called me about 30 minutes later and said my car was done. I asked about the 60,000 mile check up and I was told it would take half a day to… do it. Why didn't the person who set up my appointment inform me of this when I scheduled? I took time off from work to have my oil change done and now I will have to take time off again. I am not happy about that.Very pleasant buying experience!
by mgines123 on 04/22/2016The buying experience at Subaru of Spokane was one that I actually enjoyed. Steve Blue made my experience extremely easy always making himself available to answer all of my questions and explaining every detail of the cars with honesty… during our test drive. We entered thinking of purchasing a Forester and due to Steve's honesty and ability to understand our needs and wants, sold us on the idea of the Outback. Had it not been for this no pressure, pleasant experience, we would have walked out and purchased another brand of vehicle. I could not be happier with our purchase, the way it was handled from start to finish, and the quality of service we have received during and after the purchase. Thank you!Happy with Subaru
by JL_1976 on 04/21/2016They make scheduling and servicing a breeze with the online appointments and the comfortable waiting area. They are always professional and friendly. I am a very happy customer.best experience
by 2satisfied2 on 04/07/2016buying a new car in the past has been kind of nerve racking. working with Jim, no pressure and i felt like i could really trust him. believe me, i have purchased over 4 new cars in my life so i know. actually i test drove a cx-3 and as… soon as i walked in their door, the rep wanted to get my info to run a credit check. which i stated, lets hold on and see how things go. i never went back. i would refer anyone to Jim. i feel we both made a great deal!Subaru of Spokane makes car buying fun!
by MallieD on 03/30/2016updated 04/06/2016My salesperson, Jim, made the experience fun versus stressful. Funny, engaging, positive energy and meticulous in making sure the car I was buying was the best fit for me. I never felt rushed or pressured.Oil Change
by BobVG_0974 on 03/20/2016updated 04/05/2016Lifetime oil change plan, all went as expected.Very Good
by Doakster509 on 03/18/2016updated 03/29/2016My salesman Josh and the Sales manager David treated me great and made me an excellent deal on my new truck. Very professional and no high pressure.Great Service!
by Kaylabears on 03/18/2016I brought my car in for a recall. I was given a loaner. The service rep recommended a service i would need within a month, so I had that done at the same time, saving myself a trip. Service staff were so helpful, knowledgeable, and… friendly.Very Pleased
by Subaru_Guy1 on 03/12/2016I took my Outback in for an oil change and tire rotation. It was nice that I was able to set an appointment time online. The service department got started right away, and finished the job more quickly that I expected. I was pleasantly… surprised that they even washed the car as part of their service.Excellent Experience!
by Kathi_Happy on 02/28/2016I had been considering and shopping for a new car for over 2 months. I found an amazing experience when working with Raul at Subaru of Spokane. He listened to me and then gave me pertinent information that assisted me to make an educated… choice. Everyone there was friendly and helpful. No high pressure pushing.Customer Service
by SESpokane on 02/27/2016Pleasant to deal with. Explained additional services required. I was disappointed that I purchased my vehicle new from the dealership and had to pay to have tires rotated. I feel the tires were purchased from the dealership as a part of… the purchase. When the tires are replaced by the dealer rotation will be free. Does not make sense to me that the tires on the vehicle at the time of purchase are not rotated for free.Nick of Spokane Subaru took care of me
by BippuJRo on 02/24/2016This is the second vehicle i've leased from Spokane Subaru. The staff is amazing. Not only am I happy with my purchase, but they make it easy to come back. I even get free car washes on demand!! I cant believe how fun my WRX is. I find… myself wanting to drive just for the fun of it.Subaru Recall
by judymorris on 01/30/2016updated 02/12/2016My Salesman picked up then returned to my home my Impreza following repair for a factory recall, I think to Eyesight computer program. Great service & timely, Thank you Steve Blue.They found it!
by Marthase on 02/10/2016We were very frustrated with our car's behavior. We had to bring it in twice but the employees didn't give up on us and finally found it was the O2 sensor that was giving us fits. Thank you to them for trusting we did know something was… wrong.Very happy
by Tracitortorici on 01/21/2016updated 02/08/2016We were very happy with the service, we did have something come up after the work was done and had to bring the car back in and Mark was great about getting us right in to fix the problem.Crosstrek lease
by Retiredspokane on 02/06/2016I was very impressed with the professionalism of each person I dealt with during the process. Everyone was helpful, answered all my questions and never pressured my decision. Would certainly recommend this dealership.
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Ascent
About our dealership