Customer Reviews of AutoNation Volkswagen Spokane
Review type:
Friendly and helpful sales
Tire change airfilter change
by Angel eyes2 on 05/05/2024Very slow but I trust Volkswagen Beetle to get the bestHello, thank you for taking the time to share your feedback with us. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Friendly and helpful sales
by Kim on 04/17/2024Tanner was very good with communicating and walking me through the whole buying process and took the time to explain all of the features of my new vehicle. Felt very approachable and like I wasn’t forgotten after the sale :)We are pleased to hear you had such a positive experience with us, Kim! Don't hesitate to call us if you ever need anything. Be safe on the road!
New atlas cross sport
by Jay1234 on 02/22/2024Tanner was great and helped me get the rig I wanted at the price that I could not complain aboutHi, we're happy you found our staff to be so supportive during your experience here at AutoNation Volkswagen Spokane. Feel free to stop by if you ever need any more help.
Will buy from again
by Trevor M on 02/02/2024Great experience! Joey was straight forward with everything. The manager Jordan was decisive and acted with integrity. Refreshing dealership experience.Hi Trevor, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Super simple, honest transaction. If only all car purchases were like this.
by Seattle John on 01/22/2024Drove from Seattle to Spokane to trade in my car to buy a used car, sight unseen. Description was accurate, price was fair, Kristen made this transaction super easy. Two thumbs up!Hi Seattle, we're happy you found Kristen to be so supportive during your experience here at AutoNation Volkswagen Spokane. If you ever need help, just give us a call. Happy motoring!
Hi, we're happy you found Kristen to be so supportive during your experience here at AutoNation Volkswagen Spokane. If you ever need help, just give us a call. Happy motoring!
we had never thought about an EV!
by BigPhil on 01/16/2024Kristen was great to work with! She was both upbeat and patient with us during our two visits to the dealership. We came in to test drive a Tiguan SUV, and afterwards Kristen suggested that my wife try an ID4. She fell in love with it!… Three weeks later we are still thrilled with our purchase!Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
new vw purchase
by gully79 on 01/03/2024Easy quick no B.S great price. this is how its doneHi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Very Satisfied with the Sales Experience
by InHisGrip on 11/04/2023My salesman listened to my requirements for leasing a new vehicle and provided exactly what I was looking for. There were no surprises and everything went well. I also really appreciated the leasing office experience with digital signatures… used where permissible which made things go very smoothly.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
It was that simple!!!
by Cathy on 10/29/2023I know what I like, I know what I want! I love the fact I was able to view everything on line and it was exactly what they showed. I was able to go look and drive it in person, I left knowing I loved it and was going to purchase it. I was… able to state that I wanted to go home and think it over with absolutely no pressure!!! Called them the following day scheduled a time to make it happen , I was that simple!!!Hi Cathy, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
Great service
by VW diesel on 10/04/2023They fitted me in on an earlier time than at first scheduled and provided great service.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Excellent
by Ana on 09/28/2023The service department is excellent. Great communication, thorough work on our vehicles, consistent communication, and willingness to get creative with challenges.Hi Ana, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Kyle in the service department
by Rebecca on 09/20/2023Amazing experience, communicated with us the whole time on the repairs and advised us on repairs that they recommended. Terrific service department.Hi Rebecca, we're happy you found our staff to be so supportive during your experience here at AutoNation Volkswagen Spokane. Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales representatives held hostage for Stars
by GeeMo on 09/15/2023Great experience, no crazy markups in the days where you're lucky to get close to MSRP. Unfortunately, sales folks are held to task for how many stars they may receive. They beg for Five Groovy Stars or... terrible things happen. Stupid… policy that doesn't reveal true ratings. Maybe they'd welcome honest reviews, even learn improvement areas when not having to beg stars from fear.Hi, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by Matt on 09/13/2023This is simply the best experience I have had shopping for a car. Gezz and the rest of the team made things clear and helped to ensure I felt comfortable in the new car before we left.Hi Matt, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Bent Axle
by Frustrated on 09/12/2023I recently purchased a 2016 Tiguan and was told the 90 day warranty doesn’t cover the bent CV axle that they found while looking into a different issue. What dealership sells a car with a bent axle and then wont fix it?Hi, we are deeply disappointed by your experience at AutoNation Volkswagen Spokane. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (509) 850-9361 to discuss what we can do to help.
Hi Nancy, I called the number you provided (general phone tree for AutoNation) and talked to someone who said the managers were busy but assured me one of them would call me back that afternoon or by the next day at the latest. That was Friday. It’s now Wednesday. They’re definitely NOT calling me back.
Man oh man, what an experience
by jurmyschlepp on 08/18/2023If you are looking for a vehicle, you have got to stop and see the team at AutoNation Audi/VW. From the initial contact with the sales staff, to the ease of the signing, it was quick, painless and easy. Tanner, Michael and Mary were an… amazing group to work with. Austin, the GM, made the shopping experience even better, taking the time to introduce himself and make sure that the team was engaged and helping me to find the vehicle I needed. They have gained a customer for life.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Volkswagen Spokane! Don't hesitate to call us if you ever need anything. Be safe on the road!
Brakes
by VWTiguan on 07/25/2023Both Bryce and Richard weee very kind and helpful! Great costumer service.Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Happy Customer
by StevenR on 06/06/2023Great Customer Service.. All staff was friendly and very helpful in our process for our trade in and new purchase of our 2019 Jeep Grand Cherokee.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Amazing people.
by Andrew g on 05/25/2023I went to get my first oil change in my car, I was taken back right away. Time frame said hour and half but it took almost 3 hours, I didn’t mind though. Bryson was the man that helped me and with out even asking why it took so long he… apologized for the wait and told me the reason it took so long. He was very nice and professional. There was another man, I didn’t get his name, but he was also very very friendly. Over all amazing place and kind people.Hi Andrew, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
They since want you to have a positive experience.
by Fangmutt on 04/22/2023Buying a car is a stressful and uncomfortable experience, but Jordan did his best to make the experience as painless as possible. He is the most pleasant car salesman I've ever dealt with.Hello, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great experience
by BrianSII on 04/14/2023From sales to financing, the team at AutoNation Audi was terrific to work with! They offered the highest level of customer service which made the entire sales experience very smooth.Hello, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us, Kim! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Stephanie Mavis on 04/19/2024