Customer Reviews of AutoNation Acura Spokane Valley
Review type:
Acura service team did a great job
by Kevin K on 01/28/2025Repairs were performed quickly and accurately Service staff were courteous and helpfulProfessional and exceptional service!
by Ryan Stentz on 01/15/2025I have been a repeat customer for years and will be for many to come. The service and sales department are professional, personable and exceptional. I highly recommend this dealership!Hi Ryan, thank you for your positive review. We're happy to have served you, appreciate your recommendation of AutoNation Acura Spokane Valley, and hope to serve you again.
Service of our 2015 RDZ at Acura of Spokane
by klbull85 on 01/10/2025We recently had our 2015 Acura RDX serviced at Acura of Spokane and as usual it was completed in a professional, courteous, and timely manner. We were able to schedule the service on line and when we arrived we were greeted at the service… desk with all the information pertaining to our vehicle. We were given an estimate on the service and a time they would be completed. They kept us informed with any changes and returned our car on time ready to go and washed, which was greatly appreciated. Even though the car is 10 years old it drove and performed almost like new again. This is and has been an excellent place to have your vehicle taken care of.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Acura MDX first service
by Mustang1 on 12/23/2024updated 12/30/2024Pleasant experience. Staff was friendly and got me in and out on reasonable amount of time.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Safety Upgrades
by Janet D on 12/26/2024It was handled with efficiency and professionalism.Hi Janet, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Service review
by Bcrowley on 08/01/2024Always satisfied with the service department at Acura Spokane ValkeyHello Bcrowley, we appreciate you taking the time to leave us this feedback. Feel free to stop by if you ever need any more help.
Window Tinting
by Brenda7 on 07/10/2024The dealership did a great job on the tinting. Thank you!Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Thank you
by Happy c on 06/04/2024Good service. We needed help with navigation feature and adjustment to the radio app. We have always been satisfied! Thank you.Hello, we appreciate you taking the time to leave us this feedback. Drive safe, and we'll see you on the road.
Consistently Good Service
by Steve on 12/14/2023The service team did another great job in sevicing my Acura. The Service Advisor was friendly and thorough in first confirming what service I wanted and then reviewing the results when they were done.We are pleased to hear you had such a positive experience with us, Steve! If you ever need help, just give us a call. Happy motoring!
Leaking in my car - Not Happy could not help or didn’t want to?
by Sam Somes on 12/08/2023First I bought my Car from CarMax not this dealership ~ They first tried to Blame the issue on Safelite Window repair- Had to make an Appointment to have them check a seal on my car - Turned out window placement was not the trouble at all… - went back then they said they would look at it now they say it’s a seal if some sort now I have to go to a body shop - this kind of stuff should be covered- it’s not that I was not taking care of my car - this is frustrating So again nothing they could do- Every time I take my car in they send me elsewhere to get it fixed - I don’t go because my time is important and I’ll go to a place that wants to help and does not charge exuberant amounts of money-Hi, thank you for taking the time to share your feedback with us. If you are willing, please call our General Manager at (509) 590-1266 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
MDX Owner
by MDX Owner on 11/22/2023I had a lot of trouble getting an appt set. I needed a loaner and the call center said they would have the local dealership call me back. I made 5 calls in 2 days before I was actually able to speak with local service rep. I don’t like… going thru the call center.Hi, we appreciate you taking the time to leave us a response. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (509) 590-1266 to discuss what we can do to help.
Oil change
by WolfLegend on 11/11/2023I had a great experience getting my 1993 Acura Legend oil changed. They couldn't get me in Saturday but they got me in the day I went there.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Great service!
by CR_ACURA on 10/25/2023Team is super helpful and works very proficiently!Hi, we appreciate you taking the time to leave us a response! If you need more help, our team is available to talk -- safe travels!
Good service and customer care
by Jimidick on 10/24/2023The service department at this dealership is great. The service manager, Seth, is easy to deal with and is thorough. Their car sales department, however, are a bunch of bandits. We love our RDX but if we buy another Acura, it will be… elsewhere. Great service though!Hi, thank you for taking the time to share your feedback with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (509) 590-1266.
Service
by Judy Senn on 10/16/2023Great service always honest . Tony is awesome , so kind and professional !Hi Judy, we're happy you found our staff to be so supportive during your experience here at AutoNation Acura Spokane Valley. Please don't hesitate to reach out if there's anything additional we can do for you.
Amazing Service
by darcivb on 10/13/2023Went in for an oil change, but they got us in for other repairs needed and got us the best deal they could.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Tow package install and 1st oil change and service.
by Jimmymac on 10/11/2023My appointment started on time and was completed on time and went as planned. Tony was very cordial and professional and explained to me exactly what had been done.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
MDX wouldn't start without a jump
by Czarina on 10/02/2023I called service and was told this was considered an emergency so no appointment needed. We dropped it off and a couple of days later I received a call letting us know it was just the battery, which was under warranty so no charge. My only… complaint is that on my way home the hood popped open, but remained partially latched.Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to discuss with you, so if you're willing, please contact our General Manager at (509) 590-1266. We hope to hear from you.
Excellent Service
by Troy Van on 10/02/2023Tony and the crew at AutoNation Acura did a tremendous job on my recent service appointment. They provided excellent customer service. They were able to squeeze in a recall service in addition to my routine service so I did not have to make… another trip to the dealership. Tony and one of his crew members were kind enough to help me transfer Costco items from the loaner car to my care as I was leaving. Thanks Guys!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
SPOKANE VALLEY ACURA AUTONATION SERVICE
by SemperFi on 09/27/2023Tony Morris with Spokane Valley Acura Autonation was again our servicing agent. He was absolutely awesome from check-in to check-out! Tony has assisted us on several occasions when servicing our Acura MDX, and without question, his genuine… demeanor and caring attitude gives me confidence that the service I receive is top shelf! Thanks Tony for keeping us safely rolling forward!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Excellent care for 2018 MDX
by Elizabeth S on 09/26/2023AutoNation Acura serviced my 2018 MDX. They are always welcoming, do an excellent job on the care of my car, and are get the car ready in a timely manner.We are pleased to hear you had such a positive experience with us, Elizabeth! If you need more help, our team is available to talk -- safe travels!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Kevin, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
by Phoenix Grant on 01/29/2025